Name: MINDbill
Rating: 4 (4 reviews)

Overview

Product Information on MINDbill

Updated 13th October 2025

What is MINDbill?

MINDbill is a software designed for billing and customer care management, focusing on telecommunications operators and service providers. The software offers features such as real-time and batch billing, customer account management, prepaid and postpaid billing support, rating and charging for a variety of services, mediation, provisioning, and invoicing. It addresses the need for telecommunications businesses to efficiently manage charging, billing, account balance, and customer information while supporting integration with existing systems. The software enables organizations to streamline revenue management processes and ensures the accurate processing of complex usage data across diverse services.

Overall experience with MINDbill

Lead Engineer

500M - 1B USD, Telecommunication

FAVORABLE

“Billing Solution for enterprise / SMB”

4.0

Jan 30, 2019

This is very good advance billing platform. Very good for enterprise market. It has advance rate engine which support complex tariff plans. You can configure multi carrier tariff for different trunks. Attractive prebuilt reports are available. Even you can create customized reports. Very good ready made gadgets were available for dash boards to depict system status. You can connect different PABX types simultaneously in single deployment.

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CRITICAL

About Company

Company Description

MIND is a company that provides comprehensive billing and customer support solutions, as well as call accounting solutions aimed at organizations and multinational corporations. The company has expertise in various delivery models including license, managed service, and fully outsourced billing service, and their applications can be applied to Mobile, Wireline, VoIP and Quad-play carriers on a global scale. MIND has been in operation for over a decade, specializing in offering solutions to carriers and enterprises.

Company Details

Company type

Public

Year Founded

1995

Head office location

Fairfax, United States

Number of employees

201 - 500

Website

http://www.mindcti.com

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Reviewer Insights for: MINDbill

Performance of MINDbill Across Market Features

MINDbill Likes & Dislikes

Can handle multi vendor PABX types in a single system with proper license. You can integrate different ITSPs to a single system for corporate billing requirements.

It will take some time to familiar with the system. There were lots of proprietary configurations are there.

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MINDbill Reviews and Ratings

Recommended Gartner Insights

Market Guide for CSP Revenue Management and Monetization Solutions (Transitioning to CSP AI-Enabled Revenue Management and Monetization Solutions)

50M-1B USD

Telecommunication

Review Source

Billing Solution for enterprise / SMB

CIO

Implementation a success but complex and resource intensive in a short time frame

Aug 14, 2017

The implementation of Mind's billing solutions was a success for our company. The Mind team was and has been very engaging and supportive of our efforts to be agile in a competitive landscape. Our ability to quickly deployed this new billing system with the vender’s support was key to our success. Their technical team was and is one of the best we have worked with a very knowledgeable of their billing system. We purchase 3 months on-site support post implementation and it has allowed our teams to become more comfortable with the solution and reduced the learning curve. What we could have done better was the manage the initial week after post deployment better. We allowed the business to push some promotions that resulted in issues which increased stress on the team but was ultimately successful.

Chief IT Architect

<50M USD

Detailed Documentation results in fewer changes and delays.

Aug 11, 2017

It is great working for a company that can understand business rules and has experience in the market. Though each market is different, its great that a vendor can provide insight on process or solutions that have had expereinces with. There have been times when working on the development that thier support team can bring insight to a process that that we are trying to implement that is more efficient.

Director of Customer Operations

Very good to work with always available whatever time of day, but reporting is challenging

Aug 1, 2017

Ability to implement new product and services. But reporting really needs work.

Overview

Product Information on MINDbill

What is MINDbill?

MINDbill Pricing

Overall experience with MINDbill

“Billing Solution for enterprise / SMB”