Product Information on Salesforce Communications Cloud
Updated 13th October 2025
What is Salesforce Communications Cloud?
Salesforce Communications Cloud is a software designed to support communications service providers in managing customer relationships, automating processes, and enabling digital transformation. The software offers tools for customer service, order management, and workflow automation. It allows organizations to streamline sales and support operations while integrating data across various business systems. The software facilitates the creation and management of customer journeys, supports real-time engagement, and assists with handling complex product catalogs and order fulfillment. Its features are intended to address operational efficiency, improve customer interactions, and align business processes with industry requirements for the communications sector.
Salesforce Communications Cloud Pricing
Salesforce Communications Cloud software pricing is structured on a subscription basis, typically billed per user per month. The software may offer different tiers or editions that include varying levels of features and functionalities tailored for communications and media companies. Additional costs may apply for integrations, add-ons, support, and customization, with specific pricing details dependent on organization size and requirements.
Overall experience with Salesforce Communications Cloud
Compounding Technician
3B - 10B USD, Healthcare and Biotech
FAVORABLE
“Boosting Team Productivity and Customer Happiness”
5.0Apr 30, 2025
I love how it provides a fast and reliable platform for creating, launching and managing cloud-based apps.
Engineer
Gov't/PS/ED <5,000 Employees, Education
CRITICAL
“Complex Implementation Overlooked Despite Unified Platform for Telecom Modernization”
3.0Jun 25, 2025
It provides a strong foundation for modernizing telecom operations and delivering personalized customer experiences. When implemented correctly it’s informative but it requires domain expertise.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Deciding Factors: Salesforce Communications Cloud Vs. Market Average
Performance of Salesforce Communications Cloud Across Market Features
Salesforce Communications Cloud Likes & Dislikes
I like how it boosts the team's productivity and keeps our customers happy. Additionally, i like the fact that you can enter all your visits and track your leads.
The way it brings everything - products, customers, service and support - into a single intelligent platform. It helps our team work smarter, deliver faster and provide a more personalised experience at scale.
The platform allows creating customized messages after studying consumer's behavior, preferences and interactions. The function of creating an automated customer journey makes the customer experience seamless and smooth with our brand and it reduces the time to onboard a customer. It also offers campaign performance data in real time, giving us the ability to conduct course corrections if needed. Overall it's an excellent addition to any marketing campaign planning team.
I don't have anything to dislike about Salesforce Communications Cloud.
The biggest drawback is how complex and resource heavy the implementation can be.
Campaign design is not an easy task and involves many variables. We require constant support from vendors to understand the tool and reduce mistakes in running campaigns.
Salesforce Communications Cloud Reviews and Ratings
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Engineer
Gov't/PS/Ed
Education
Review Source
Complex Implementation Overlooked Despite Unified Platform for Telecom Modernization
3.0Jun 25, 2025
It provides a strong foundation for modernizing telecom operations and delivering personalized customer experiences. When implemented correctly it’s informative but it requires domain expertise.
Compounding Technician
1B-10B USD
Healthcare and Biotech
Review Source
Boosting Team Productivity and Customer Happiness
5.0Apr 30, 2025
I love how it provides a fast and reliable platform for creating, launching and managing cloud-based apps.
CAMPAIGN PLANNER
50M-1B USD
Healthcare and Biotech
Review Source
Revolutionizing Customer Experience with Salesforce Communication Cloud's Automation
4.0Feb 6, 2025
One of the best experiences I had in my campaign management career is with Salesforce Communication Cloud using its multi-channel communication possibilities. It offers benefits in running campaigns on multiple channels together, integrating marketing efforts and reducing time to market. Right from email communication to push messages, it helps us send a common message on all the social media platforms and customer communication platforms.
INFLUENCER MARKETING MANAGER
50M-1B USD
Services (non-Government)
Review Source
Improve Engagement and reduce time to market- Salesforce Communications Cloud
4.0Aug 5, 2023
With the new generation AI, we have felt that investing in a omnichannel platform will be a great addition to the communication and customer relationshop management. As we had Salesfroce CRM, Salesforce Commuounication Cloud was a easy choice for us to connect with our customers seamlessly and implement our integrated marketing communication plans.
EMAIL MARKETING MANAGER
Gov't/PS/Ed
Education
Review Source
A wholesome communication for omnichannel marketing strategy
5.0Aug 8, 2023
Bringing all our communication plan together, Salesforce Communication Cloud is a full blown platform for all our business needs. We have started using this platform from last week. This completed our Salesforce Ecosystem connecting our CRM and lead generation cycle directly with our social media and email marketing campaigns.
