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  3. Salesforce Communications Cloud
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Salesforce Communications Cloud

bySalesforce
in
4.3

Overview

Product Information on Salesforce Communications Cloud

Updated 13th October 2025

What is Salesforce Communications Cloud?

Salesforce Communications Cloud is a software designed to support communications service providers in managing customer relationships, automating processes, and enabling digital transformation. The software offers tools for customer service, order management, and workflow automation. It allows organizations to streamline sales and support operations while integrating data across various business systems. The software facilitates the creation and management of customer journeys, supports real-time engagement, and assists with handling complex product catalogs and order fulfillment. Its features are intended to address operational efficiency, improve customer interactions, and align business processes with industry requirements for the communications sector.

Salesforce Communications Cloud Pricing

Salesforce Communications Cloud software pricing is structured on a subscription basis, typically billed per user per month. The software may offer different tiers or editions that include varying levels of features and functionalities tailored for communications and media companies. Additional costs may apply for integrations, add-ons, support, and customization, with specific pricing details dependent on organization size and requirements.

Overall experience with Salesforce Communications Cloud

Compounding Technician
3B - 10B USD, Healthcare and Biotech
FAVORABLE

“Boosting Team Productivity and Customer Happiness”

5.0
Apr 30, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Engineer
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Complex Implementation Overlooked Despite Unified Platform for Telecom Modernization”

3.0
Jun 25, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Salesforce Communications Cloud Reviews and Ratings

4.3

(47 Ratings)

Rating Distribution

5 Star
49%
4 Star
45%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Engineer
    Gov't/PS/Ed
    Education
    Review Source

    Complex Implementation Overlooked Despite Unified Platform for Telecom Modernization

    3.0
    Jun 25, 2025
    It provides a strong foundation for modernizing telecom operations and delivering personalized customer experiences. When implemented correctly it’s informative but it requires domain expertise.
  • Engineer
    Gov't/PS/Ed
    Education
    Review Source

    Complex Implementation Overlooked Despite Unified Platform for Telecom Modernization

    3.0
    Jun 25, 2025
    It provides a strong foundation for modernizing telecom operations and delivering personalized customer experiences. When implemented correctly it’s informative but it requires domain expertise.
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Reviewer Insights for: Salesforce Communications Cloud
Deciding Factors: Salesforce Communications Cloud Vs. Market Average
Performance of Salesforce Communications Cloud Across Market Features

Salesforce Communications Cloud Likes & Dislikes

Like

I like how it boosts the team's productivity and keeps our customers happy. Additionally, i like the fact that you can enter all your visits and track your leads.

Like

I like how it boosts the team's productivity and keeps our customers happy. Additionally, i like the fact that you can enter all your visits and track your leads.

Like

I like how it boosts the team's productivity and keeps our customers happy. Additionally, i like the fact that you can enter all your visits and track your leads.

Dislike

The biggest drawback is how complex and resource heavy the implementation can be.

Dislike

The biggest drawback is how complex and resource heavy the implementation can be.

Dislike

The biggest drawback is how complex and resource heavy the implementation can be.