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  3. TCS HOBS
Logo of TCS HOBS

TCS HOBS

byTata Consultancy Services (TCS)
in
4.2
Market Presence: CSP Customer Management and Experience Solutions, Configure, Price and Quote Applications

Overview

Product Information on TCS HOBS

Updated 13th October 2025

What is TCS HOBS?

TCS HOBS is a software designed to support digital business operations for telecommunications and media service providers. The software offers capabilities for managing business support systems, including subscription management, order fulfillment, billing, revenue management, and customer experience functionalities. It enables the automation and streamlining of service activation, catalog management, and partner onboarding processes. TCS HOBS facilitates integration with legacy systems and promotes agile launches of new digital services. By centralizing business processes and providing real-time transaction insights, the software assists organizations in addressing challenges related to customer acquisition, service delivery, and operational efficiency in the digital environment.

TCS HOBS Pricing

TCS HOBS software uses a subscription-based pricing model, typically structured on the basis of usage or number of subscribers managed by the telecommunications and media enterprise. The software pricing may also include implementation and customization charges depending on deployment scale and chosen modules. Publicly available sources do not indicate published fixed pricing and specific details may be provided upon request to the provider.

Overall experience with TCS HOBS

BUSINESS DEVELOPMENT MANAGER
<50M USD, Services (non-Government)
FAVORABLE

“Reliable Telecom Management Platform Offers Automation But Has Complex User Interface”

5.0
Dec 8, 2025
I have been using it for the last 3 months and I found it reliable in managing telecom processes like order handling, billing and customer lifecycle.
Deputy Manager - Online Content
250M - 500M USD, Media
CRITICAL

“The Power of Automation in TCS HOBS: Reducing Manual Effort”

3.0
Feb 13, 2025
TCS HOBS is a one stop platform for digitaltraformation in telecom and broadband industry.

About Company

Company Description

Updated 20th March 2024

TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1968
Head office location
Mumbai, India
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.tcs.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: TCS HOBS
Deciding Factors: TCS HOBS Vs. Market Average
Performance of TCS HOBS Across Market Features

TCS HOBS Likes & Dislikes

Like

1. Good automation and workflow handling 2.Helps reduce manual errors 3.Continuous Platform Improvements.

Like

Automatic cababilities reduce manual effort.

Like

The bulk quote generation option is very useful for the corporate clients that we have. Automation of pricing rules is again a very important feature for for any banking company because all the policy changes get reflected across the quotes. It allows the creation of complex banking products such as loan and investment.

Dislike

1. UI is a little complex 2. requires proper training for effective use. 3.Response time is a little slow during peak times.

Dislike

Initial configuration takes a lot of time and limited customization options.

Dislike

The interface is not tailored to banking workflows. For corporate banking operations when there are high quotes regenerated the system lags. The reporting lacks the depth needed for financial analytics.

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Peer Discussions

TCS HOBS Reviews and Ratings

4.2

(35 Ratings)

Rating Distribution

5 Star
31%
4 Star
54%
3 Star
14%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • BUSINESS DEVELOPMENT MANAGER
    <50M USD
    Services (non-Government)
    Review Source

    Reliable Telecom Management Platform Offers Automation But Has Complex User Interface

    5.0
    Dec 8, 2025
    I have been using it for the last 3 months and I found it reliable in managing telecom processes like order handling, billing and customer lifecycle.
  • Deputy Manager - Online Content
    50M-1B USD
    Media
    Review Source

    The Power of Automation in TCS HOBS: Reducing Manual Effort

    3.0
    Feb 13, 2025
    TCS HOBS is a one stop platform for digitaltraformation in telecom and broadband industry.
  • DEPUTY VICE PRESIDENT
    1B-10B USD
    Banking
    Review Source

    Navigating Automation in Banking: User Experience Insights

    4.0
    Jan 15, 2025
    Moderate experience. While the tool offers standard features for automation and quote generation, the user experience is cumbersome.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    Telecommunication
    Review Source

    Communication service providers for digital service

    4.0
    Jul 7, 2023
    It is a communication service provider satisfying the requirement of both traditional and digital services requires a solution which is "Fit for purpose" as well as "Fit for Growth"
  • MANAGER OF IT SERVICES
    50M-1B USD
    Manufacturing
    Review Source

    TCS HOBS Review

    4.0
    Jun 28, 2023
    Overall Experience with TCS HOBS is good, This is more on the Subscription based model. This is also part of Digital transformation.
Showing Result 1-5 of 35

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  • Market Guide for CSP Customer Management and Experience Solutions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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