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Overall experience with Conga CPQ
“Review of Conga CPQ products”
“Inadequate Initial Support Leads to Delays Despite Robust Product Feature Set”
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Configure, Price and Quote Applications
About Company
Company Description
Conga is a B2B software solution provide whose contract lifecycle management (CLM); configure, price, and quote (CPQ); document generation; electronic signature; subscription management; and other associated solutions drive predictable revenue by aligning processes, teams, and technology under a unified data model throughout the revenue management lifecycle. Conga is the aggregate of two SaaS providers, Conga and Apttus. Conga was originally founded to prove what was possible in the space of digital documentation, while Apttus was an innovator in quote-to-cash (QTC) solutions. On May 7, 2020, the companies merged with the goal to provide a comprehensive solution offering to manage the revenue lifecycle. Today, Conga’s global operations span North America, Europe, and Asia.
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Conga CPQ Likes & Dislikes
Conga CPQ bringsstructure and governance to the quoting process, which is critical for our organization with complex pricing models. We use CPQ, CLM and Docusign integration products in our organization mostly. Conga/Apttus CPQ is highly configurable and allows us to adapt the s/w to their unique product offerings and sales process. The platform effectively enforces business rules, ensuring the sales team stays compliant without slowing down deal velocity. From a consulting standpoint, it offers deep configurability that allows solutions to be tailored closely to real business scenarios. Conga CPQ significantly improves quote accuracy and reduces dependency on manual interventions. Once optimized, it is a real backbone for scalable and repeatable sales operations.We like the available user manuals to gain knowledge on the products and Conga university allows us to acquire on the products. Our sales process has been improved with the enhanced proposal management. Conga has good customer support and developer resources to assist us in implementing our business requirements.
Depth and the breadth of the features is on the best in the Market
We like the user-friendly interface and intuitive design of Conga CPQ. It often integrates seamlessly with existing systems, making it easier for sales reps and TMs to adopt and utilize the tool effectively. The new Headless API approach that Conga Platform provides is very useful. Conga CPQ offers a high level of customization with APIs, allowing businesses to adapt and modify the platform to their specific needs. This flexibility enables users to create custom quotes and proposals with ease. The automation features in Conga CPQ can significantly speed up the quote generation process. This efficiency leads to quicker response times for customers and a more streamlined sales cycle.
The biggest challenge with Conga CPQ is the complexity of the initial setup and ongoing maintenance. Configuring pricing rules, product constraints and approval processes requires strong technical expertise and even small changes can have downstream impacts if not handled carefully. Performance can also be affected in highly complex configurations and we often land on Too many SOQL errors. Troubleshooting issues is not always straight forward due to limited debugging visibility and the errors are too generic we cannot easily identify them. If there are few integration limitations for such requirements we have to reach out to other third-party systems available in the market.
Support teams are not equipped with enough access to the code, this results in spending a lot of time with the initial level support to escalate many issues which consumes both energy and time. At times they are helpful but at times we wont get the needed help until we struggle and reach out to the top layers
UI issues - New Platform is good from the backend functionality perspective but there UI changes that need to be done for a good User experience! Some users have reported that it can be a bit time consuming when first implementing Conga CPQ. The configurations and features might take some time for new users to fully learn and use them effectively. As with many enterprise-level software solutions, the cost of implementing and maintaining Conga CPQ is too high for smaller businesses or startups. It is important to evaluate the return on investment and benefits the tool brings to your organization. While Conga CPQ offers integration with many CRM and ERP systems, some users have encountered problems with specific integrations or have expressed a desire for broader integration options.
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Peer Discussions
Conga CPQ Reviews and Ratings
- Sfdc System Analyst10B+ USDHealthcare and BiotechReview Source
Review of Conga CPQ products
My overall experience with Conga CPQ has been positive. It is a powerful and scalable platform that simplifies complex pricing, configuration and approval processes. It is easy to integrate, Conga Products integration with Salesforce and other cloud-based platforms seamlessly and improves sales efficiency. It allows us to be customized to suit our business needs and is flexible in creating our personalized templates etc..Conga customer support team is are always readliy available for troubleshooting and guidance. The flexibility and control it offers make it a strong CPQ solution for enterprise needs. - Cpq Expert And System Analyst1B-10B USDHealthcare and BiotechReview Source
Headless API Approach Boosts Flexibility While Initial Setup Remains Complex
Our experience so far with Conga CPQ has been very positive and helpful. It has helped us commercialize orthodontic services faster using strong managed capabilities, especially Conga APIs and pricing rules. It has helped us to achieve business requirements very smoothly. Quote generation functionality is also quite useful. Recently Conga introduced their own platform which is an API driven Headless approach which is going to help us greatly since it will allow us to customize our own UI which will provide a seamless and faster ecperieince for our sales reps and customers. It helps us overcome the limitations. Overall solution is easy to use, highly configurable, and efficient for quote generation. Seamless integration with Salesforce supports a smooth end-to-end sales process. - Software Developer1B-10B USDBankingReview Source
A robust and flexible CPQ platform with seamless Lead to Cash Integration. Excellent customer support and steady product improvements.
Conga CPQ has consistently delivered a strong and reliable quoting and configuration platform for our organization. Over the years, the product has matured significantly and fits seamlessly into our overall Lead to Cash process. Its flexibility in handling complex configurations, pricing logic and approvals has been extremely valuable. Their customer support team continues to stand out for its responsiveness and partnership-oriented approach. - Senior Associate10B+ USDBankingReview Source
A powerful and secure CPQ solution for the most sophisticated enterprise environments
Our overall experience has been a bit of a roller coaster ride on Conga CPQ. It has definitely added structure to calculating quotes in our case since we are a large business, which has complex product pricing. It has avoided some checks that earlier had to be done manually. At the same time, it is not plug-and-play. Value required significant up-front setup and continued administrative work. Several processes can be difficult to navigate, among other issues that may not always make the platform user friendly unless your team is well equipped with understanding its various features and saw it being used in a variety of work environments. At times this has resulted in a less responsive interface. That being said, once processes are fully defined and were stabilized, Conga CPQ was reliable, and met our needs "at scale". It's a great CPQ solution, but can require ongoing management and effort to keep it that way. Often referred as 'garbage in - garbage out' I've found a poorly managed salesforce implementation will equate the company's equivalent for complexity without adding any value! - Data Analyst10B+ USDSoftwareReview Source
Enterprise-ready CPQ platform that supports disciplined quoting process
Our overall experience with Conga CPQ has been steady and outcome-oriented. The platform has played and important role in bringing discipline to our quoting process, particularly in scenarios involving structured pricing, approvals, and recurring deal patterns. This has helped reduce ambiguity and manual intervention in areas where consistency is critical. From a systems standpoint, Conga CPQ aligns well with our Salesforce environment and fits into a broader ecosystem of sales and revenue operations tools. Once workflows and rules are clearly defined, the system supports repeatable execution with minimal disruption. This has improved confidence across the sales and operations teams when managing complex quotes. That said, the solution requires deliberate planning and ownership to operate effectively. The most value is realized when configuration is kept intentional and governance is well established. With these practices in place, Conga CPQ has served as a reliable and scalable CPQ solution for our organization.