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  1. Home
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  3. SAP Commerce Cloud
Logo of SAP Commerce Cloud

SAP Commerce Cloud

bySAP
in
4.3
Market Presence: Digital Commerce, CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

Overview

Product Information on SAP Commerce Cloud

Updated 13th October 2025

What is SAP Commerce Cloud?

SAP Commerce Cloud is a software that enables organizations to manage and deliver digital commerce experiences across multiple channels including web, mobile, and social platforms. The software offers features such as product content management, order management, personalization, and customer experience capabilities. It supports complex B2B and B2C commerce requirements and facilitates the integration of business processes across sales, marketing, and fulfillment. SAP Commerce Cloud is designed to address challenges related to scalability, integration, and customization in online commerce by providing a flexible platform that adapts to specific business needs. The software also offers tools for managing catalogs, promotions, and customer data while supporting deployment in the cloud for increased operational efficiency.

SAP Commerce Cloud Pricing

SAP Commerce Cloud software utilizes a subscription-based pricing model that typically factors in components such as number of users, transaction volumes, and features required. Pricing may vary based on deployment options and selected modules, and is determined through direct engagement with SAP or authorized resellers to address specific business requirements.

Overall experience with SAP Commerce Cloud

IT MANAGER
250M - 500M USD, Telecommunication
FAVORABLE

“Assortment Logic and Assisted Sales Manager Enhance SAP Commerce Cloud Experience”

5.0
Dec 19, 2025
SAP Commerce Cloud is a very good product for us from 2 dimensions. It comes with a long list of good features/capabilities which suits our business and when the out of the box solution is not supporting our needs it is allowing the possibility to enhance/customize it in an easy way
Engineering Manager
250M - 500M USD, Retail
CRITICAL

“Multiple Features Available but Reliability and Troubleshooting Remain Key Challenges”

3.0
May 8, 2026
A good collaborative tool but not the most reliable to work with. Needs a lot of quirky ways to get things to work as expected

About Company

Company Description

Updated 13th August 2025

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Updated 13th August 2025
Company type
Public
Year Founded
1972
Head office location
Walldorf, Germany
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.sap.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SAP Commerce Cloud Reviews and Ratings

4.3

(193 Ratings)

Rating Distribution

5 Star
26%
4 Star
52%
3 Star
20%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.1

Service & Support

4.2

Product Capabilities

4.3

Filter Reviews
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Most helpful
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Reviewer's Industry
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  • IT MANAGER
    50M-1B USD
    Telecommunication
    Review Source

    Assortment Logic and Assisted Sales Manager Enhance SAP Commerce Cloud Experience

    5.0
    Dec 19, 2025
    SAP Commerce Cloud is a very good product for us from 2 dimensions. It comes with a long list of good features/capabilities which suits our business and when the out of the box solution is not supporting our needs it is allowing the possibility to enhance/customize it in an easy way
  • IT Manager
    <50M USD
    Retail
    Review Source

    Centralized Unique Support and Up To Date Systems with SAP Commerce Cloud

    5.0
    Dec 16, 2025
    We have worked with SAP team during the project phase and go live process. They were very helpful throughout the process. We had a successful transition and generally we haven't experienced any major problems with the system since then.
  • Manager of IT Services
    50M-1B USD
    Manufacturing
    Review Source

    SAP Commerce Cloud Enhances Experience Yet Poses Occasional Setup and Update Hurdles

    5.0
    Mar 31, 2026
    SAP Commerce Cloud software we are using past 4 years, and the experience is highly satisfactory, whether its 360-degree insight to Customers or Operation excellence. Customizations, configurations and deployments are seamless and easy to manage. Payment integration, discounts and schemes, Catalogue management are few of high impacts features.
  • Senior Manager
    1B-10B USD
    Consumer Goods
    Review Source

    Enterprise-grade commerce platform with deep SAP Integration and scalability

    5.0
    Feb 2, 2026
    SAP Commerce Cloud is a powerful platform for Enterprise Business Suite. We have experienced a 100% uptime during major peak promotions (Black Friday Sales)
  • IT Manager
    50M-1B USD
    Miscellaneous
    Review Source

    Fast, reliable, secure and innovative ecommerce technology

    5.0
    Dec 18, 2025
    SAP Commerce Cloud is exactly what our company needs to provide professional service to our customers.
...
Showing Result 1-5 of 200

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User Sentiment About SAP Commerce Cloud
Reviewer Insights for: SAP Commerce Cloud
Performance of SAP Commerce Cloud Across Market Features

SAP Commerce Cloud Likes & Dislikes

Like

We are using the assortment logic which makes it possible to tailor each customers portfolio in an easy way. We like the assisted sales manager which helps our sales team to work in a transparent way with our customer Since we are using SAP as our ERP, it also comes with a lot of OOTB integrations towards our existing landscape

Like

lots of features and out of the box tools

Like

Automated intervention in case of any problems, the continuous monitoring of the system, and having a single point of contact for all infrastructural issues are among its biggest advantages. Also, dynatrace tool is very useful for monitoring the system that comes with SAP Commerce Cloud.

Dislike

A bit poor when it comes to maintaining product prices in an easy way directly in the application/backoffice

Dislike

IT seems very dated and hard to see it working correctly. When it breaks it is very hard to diagnose the issues.

Dislike

The scope for intervention is now limited for us.