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  3. MyChart
Logo of MyChart

MyChart

byEpic
in Next-Generation Interactive Patient Care (Retired)
4.0

Overview

Product Information on MyChart

Updated 13th October 2025

What is MyChart?

MyChart is a software that provides individuals with access to their personal health information and facilitates communication with healthcare providers. The software allows users to view test results, manage appointments, request prescription refills, and review medical records through a secure online portal. MyChart supports messaging with care teams, access to visit summaries, and the ability to update personal details. The software aims to streamline healthcare management by enabling users to monitor health metrics, complete pre-visit questionnaires, and access billing statements, helping organizations improve patient engagement and administrative efficiency.

MyChart Pricing

MyChart software typically offers a subscription-based pricing model structured for healthcare organizations, with costs often determined by factors such as organizational size and usage requirements. Pricing details for the software are usually provided directly to client organizations and are not made publicly available. No individual or patient-level pricing is published for MyChart software.

Overall experience with MyChart

Internal Medicine
<50M USD, Healthcare and Biotech
FAVORABLE

“Unearthing MyChart's Impact on Personal Healthcare Management”

4.0
Jan 3, 2025
Despite the limitations of the secure messaging part of MyChart, this is still a really useful tool for tracking my healthcare information. It's been good to be able to see laboratory results, appointment summaries, and medication history.
SENIOR SOFTWARE DEVELOPMENT ENGINEER
50M - 250M USD, Services (non-Government)
CRITICAL

“MyChart: A User-Friendly Platform for Basic Healthcare Management”

3.0
Dec 29, 2024
With MyChart I have a user friendly platform to manage basic healthcare tasks. The slow and limited lab integration makes it far from being effective in delivering the whole picture of my health.

About Company

Company Description

Updated 7th December 2023

The company's primary focus is on contributing to global health improvement. It achieves this by creating and implementing health-centric software that is used broadly by healthcare professionals and patients. The software facilitates the enhancement of care services, thereby leading to a reduction in health risks universally. Healthcare expertise is not a prerequisite since intensive IT and professional growth training are offered to all new hires. High performance is a standard in the company, spurred by the high stakes involved in healthcare.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1979
Head office location
Verona, United States
Number of employees
10001+
Website
https://www.epic.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: MyChart
Performance of MyChart Across Market Features

MyChart Likes & Dislikes

Like

With MyChart, I can view my medical records and lab results online. Being able to look at test results and doctor's notes any time and any place is a major benefit because it provided me with the ability to take a more pro active stance in keeping track of my health.

Like

MyChart gives me more of a hand in my healthcare. Scheduling appointments, reviewing lab results and refilling prescriptions online. This is a very good way for all my health information to be in one place.

Like

patient friendly portal not all test results released to patient especially the sensitive ones

Dislike

Sometimes it takes longer to send a secure message to my docs than it does to make a normal phone call. The platform lacks features such as real time chat or video consultations, therefore restricting its usefulness for real intimate care to its patients.

Dislike

Lab results from independent facilities can take days to register, making it a very frustrating wait for important health data. In other words, this means that I can not have an integration of having a unified picture of my health in real time.

Dislike

Not for people who aren't tech savvy.

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Peer Discussions

MyChart Reviews and Ratings

4.0

(21 Ratings)

Rating Distribution

5 Star
43%
4 Star
43%
3 Star
14%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.2

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Internal Medicine
    <50M USD
    Healthcare and Biotech
    Review Source

    Unearthing MyChart's Impact on Personal Healthcare Management

    4.0
    Jan 3, 2025
    Despite the limitations of the secure messaging part of MyChart, this is still a really useful tool for tracking my healthcare information. It's been good to be able to see laboratory results, appointment summaries, and medication history.
  • SENIOR SOFTWARE DEVELOPMENT ENGINEER
    50M-1B USD
    Services (non-Government)
    Review Source

    MyChart: A User-Friendly Platform for Basic Healthcare Management

    3.0
    Dec 29, 2024
    With MyChart I have a user friendly platform to manage basic healthcare tasks. The slow and limited lab integration makes it far from being effective in delivering the whole picture of my health.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    1B-10B USD
    Healthcare and Biotech
    Review Source

    For Busy Individuals: Convenient Medical Record Viewing

    5.0
    Oct 1, 2024
    works well for the people who are really busy and on the go. easy to view your medical record.
  • COORDINATOR
    10B+ USD
    Healthcare and Biotech
    Review Source

    Powerful Software to Capture Patient Data

    4.0
    Sep 10, 2022
    There is simple to use functionality which exists in both mobile and website applications. I believe that there are ways to improve this product for having the users easily upload documents. The mobile application 2 step verification is robust and user-friendly.
  • RN, CNOR, PAT Coordinator
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Your chart and your information

    4.0
    Sep 3, 2020
    I use and recommend to my clinical clients thru my professional interviews and clinical information reviews
Showing Result 1-5 of 21

Recommended Gartner Research

  • Market Guide for Next-Generation Interactive Patient Care (Retired)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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