Get Well 360 has a novel patient education model and the potential of the features is quite high. However, it lacks more stimulating and regularly updated content to sustain patients attention and, therefore, improve its performance.

From an end user perspective, this is a very good product. However from the technical side it is extremely frustrating. Our facility has had many technical issues since implementation. At our facility, our technical team is the first line of defense and typically if granted the access we could solve many issues on our own. Unfortunately, they are very inflexible with allowing us to support the system and insist that we go through their support. At times it can be hours before we get to the right person to resolve what should be a simple fix.