• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. NewgenONE Platform
Logo of NewgenONE Platform

NewgenONE Platform

byNewgen
in
4.5
Market Presence: Document Management, Enterprise Low-Code Application Platforms (Transitioning to AI-Augmented Low-Code Application Platforms)

Overview

Product Information on NewgenONE Platform

Updated 16th January 2026

What is NewgenONE Platform?

NewgenONE is an AI-first, low-code decision intelligence enterprise platform designed to support digital transformation by unifying content, processes, communications, and data within a single architecture. Built with decision intelligence at its core, NewgenONE embeds AI into day-to-day operations to augment decisions with contextual insights and automated actions. The platform is structured around five intelligence pillars—Content, Process, Communication, Data, and Agentic AI—working together to enable intelligent automation at scale. It integrates with existing enterprise systems and includes analytics and monitoring capabilities to continuously optimize performance across industries such as banking, insurance, government, and healthcare.

NewgenONE Platform Pricing

NewgenONE Platform software uses a subscription-based pricing model, typically structured by user and usage volume, with different tiers available to accommodate various enterprise requirements. Pricing may vary based on the number of users, modules needed, and deployment preferences such as cloud or on-premises. Custom pricing is often provided based on specific organizational needs and scale.

Overall experience with NewgenONE Platform

Engineering Manager
3B - 10B USD, Insurance (except health)
FAVORABLE

“Non-Technical Users Can Build Projects Easily With Simple Implementation Process”

5.0
Apr 16, 2026
Its low-code product and implementation are very easy.Event the person of non technical background with some training can emplement and made ready to use projects as per the requirement.Runs smooth on production.
IT Manager
1B - 3B USD, Banking
CRITICAL

“Application Delivers Stability but Lags in Support Responsiveness and Performance”

3.0
Apr 16, 2026
The overall experience of the application is average in terms of both support and product capabilities. While the core functionalities are working as expected, there is room for improvement of performance, user experience and responsiveness of support team. Enhancing this area would significantly improve user satisfaction.

About Company

Company Description

Updated 30th April 2026

Newgen Software Orchestrates Intelligent Enterprises at scale. The NewgenONE Platform unifies content, processes, and communications into an orchestration layer where intelligence is embedded into how enterprises operate, with trust, governance, and control built in. Enterprises move beyond fragmented initiatives to continuously adaptive, production-ready operations. Decisions, workflows, and experiences evolve in real time, shaped by context, data, and embedded AI. Trusted by leading organizations worldwide, Newgen defines how modern enterprises operate, intelligently and at scale.

Company Details

Updated 30th April 2026
Company type
Public
Year Founded
1992
Head office location
New Delhi, India
Number of employees
1001 - 5000
Website
http://www.newgensoft.com

Do You Manage Peer Insights at Newgen?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top NewgenONE Platform Alternatives

Logo of Google Drive
1. Google Drive
4.6
(8572 Ratings)
Logo of OneDrive
2. OneDrive
4.5
(2911 Ratings)
Logo of Microsoft 365
3. Microsoft 365
4.5
(2404 Ratings)
View All Alternatives

Peer Discussions

NewgenONE Platform Reviews and Ratings

4.5

(159 Ratings)

Rating Distribution

5 Star
57%
4 Star
35%
3 Star
4%
2 Star
3%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Engineering Manager
    1B-10B USD
    Insurance (except health)
    Review Source

    Non-Technical Users Can Build Projects Easily With Simple Implementation Process

    5.0
    Apr 16, 2026
    Its low-code product and implementation are very easy.Event the person of non technical background with some training can emplement and made ready to use projects as per the requirement.Runs smooth on production.
  • Business Development Associate
    50M-1B USD
    Banking
    Review Source

    Responsive Support with Timely Fixes, Limited Proactive Improvement Recommendations

    4.0
    Apr 21, 2026
    Their team is responsive, collaborative, and quick to address issues, with enhancements and fixes in a timely manner. We would benefit from more proactive guidance in recommending workflow improvements and nest practices rather than relying on our team to identify and propose ideas.
  • Director of IT
    <50M USD
    Services (non-Government)
    Review Source

    Complex Technical and Functional Needs Managed

    5.0
    Dec 5, 2025
    Our implementation was complex with many technical and functional requirements and diverse stakeholder needs. Despite some early growing pains, the Newgen team remained flexible, responsive, and consistently accommodated us well.
  • IT Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Newgen Software - One to bet on for the future.

    5.0
    Apr 15, 2026
    Newgen as a vendor has always acted responsibly by taking full ownership in providing helpful solutions from time to time.
  • IT Manager
    1B-10B USD
    Banking
    Review Source

    Support Team Provided Helpful Assistance and Simplified Design Enhanced Experience

    4.0
    Jan 13, 2026
    I had an excellent experience with their support team. Their organization exemplified patience and professionalism.
...
Showing Result 1-5 of 158

Recommended Gartner Insights

  • Critical Capabilities for Document Management
  • Magic Quadrant for Document Management
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: NewgenONE Platform
Deciding Factors: NewgenONE Platform Vs. Market Average

NewgenONE Platform Likes & Dislikes

Like

Easy implementation.

Like

1. Product is stable performance 2. Interface is good 3. Easy to manage

Like

User friendly, Optimized solution, usability

Dislike

not much but there are some improvement areas like making more comprehensive product documentation and guidelines, on which company needs to work on so that implementation and product deployment experience can be further simplified

Dislike

Integration Capability Customization Any new change adaptation

Dislike

recurring issues during funding process, time to complete an application, decisioning model