Name: Okta Customer Identity
Rating: 4.6 (407 reviews)

Overview

Product Information on Okta Customer Identity

Updated 13th October 2025

What is Okta Customer Identity?

Okta Customer Identity is a software that provides authentication and authorization capabilities for businesses to manage and secure customer access to applications and digital services. The software offers features including single sign-on, multi-factor authentication, user lifecycle management, and API access controls. Okta Customer Identity enables organizations to streamline registration and login experiences, protect customer accounts, and ensure compliance with security requirements. The software supports integration with various platforms and applications, offering tools for developers to embed identity functionality into their products. It addresses business needs related to user management, data security, and frictionless customer access across digital channels.

Overall experience with Okta Customer Identity

Servicenow Senior Architect

250M - 500M USD, IT Services

FAVORABLE

“Multi-Factor Authentication Enhances High- level Security enhancing governance and control”

5.0

Apr 20, 2026

Before having their own MFA , most of the clients i have worked for used to have OKTA authorisation integrated in terms of security. High level of security provided OKTA which makes the product extra ordinary in terms of governance and guard rails.

DIGITAL PRODUCT OWNER

250M - 500M USD, Manufacturing

CRITICAL

“Powerful security tool with great features but complex to implement”

3.0

Jul 10, 2023

Good MFA solution but could be easier to implement and better documented

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Access Management

About Company

Company Description

Okta is an independent identity provider that focuses primarily on securely connecting individuals to suitable technology. Utilizing the Okta Identity Cloud, the firm eases the secure access to applications and infrastructure providers with its extensive range of pre-built integrations. Satisfying the needs of a variety of organizations, Okta leverages its solutions to safeguard the identities of workforce and customers, helping them attain their potential without fearing identity-related threats. The company operates on the idea that confident individuals and organizations can unlock their full potential when their identities are well-protected.

Company Details

Company type

Public

Year Founded

2009

Head office location

San Francisco, United States

Number of employees

5001 - 10000

Website

https://www.okta.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Okta Customer Identity

Deciding Factors: Okta Customer Identity Vs. Market Average

Performance of Okta Customer Identity Across Market Features

Okta Customer Identity Likes & Dislikes

Its capabilities and scalability It enables consistency and secure customer across multiple applications, reduces custom development effort , offers flexible MFA provides security and usability at scale.

- Dynamic authentification requirements based on risk factors - Customization options

Support team super responsive, the product is one of the best in the market (if not the best) with several features that you can actually use.

Costing and pricing complexity can be improved. Troubleshooting complex authentication flows and policy behaviour can be challenging

- Implementation requires quite deep technical knowledge - As ofter with those solutions, steep learning curve especially for collaborators from another skillset background

The price, we could get better discounts.

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Peer Discussions

Okta Customer Identity Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

IT Services

Review Source

Multi-Factor Authentication Enhances High- level Security enhancing governance and control

Director of IT

Finance (non-banking)

Effective Planning and Support Enhance Experience Despite Setup Challenges and Pricing

4.0

OKTA is an amazing tool, not easy to setup, but once you start understanding the architecture everything will be fine. Prepare very well what you want to achieve and nothing wrong can happen.

It Associate

1B-10B USD

Exceptional Support and Customization Offered by Okta

Mar 10, 2026

Okta has been incredible to work with and very supportive with whatever we may need

Strategy Associate

Insurance (except health)

Ease of Deployment and Strong Support Highlighted

Apr 17, 2026

The ease of using and deploying the platform combined with the excellent support that we receive makes this a great fit. And capability-wise they are at the front of introducing any new key capabilities and security features.

Security Engineer

Banking

SSO Functionality for External Users Includes Added Suspicious Logon Protection

Jan 26, 2026

Provides SSO functionality to external users on our site, has additional security controls which are useful in preventing suspicious logons