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Logo of Okta Customer Identity

Okta Customer Identity

byOkta
in
4.6
2025
Market Presence: Access Management, User Authentication

Overview

Product Information on Okta Customer Identity

Updated 13th October 2025

What is Okta Customer Identity?

Okta Customer Identity is a software that provides authentication and authorization capabilities for businesses to manage and secure customer access to applications and digital services. The software offers features including single sign-on, multi-factor authentication, user lifecycle management, and API access controls. Okta Customer Identity enables organizations to streamline registration and login experiences, protect customer accounts, and ensure compliance with security requirements. The software supports integration with various platforms and applications, offering tools for developers to embed identity functionality into their products. It addresses business needs related to user management, data security, and frictionless customer access across digital channels.

Okta Customer Identity Pricing

Okta Customer Identity is a software that offers pricing based on a per-user model, typically with monthly or annual billing options. The software provides tiered plans that vary according to features and identity management capabilities required by organizations. Higher tiers include additional functionality, and volume discounts may be available for larger user counts. Pricing details may depend on factors such as user quantity and selected feature set.

Overall experience with Okta Customer Identity

PRODUCT MANAGER
50M - 250M USD, Banking
FAVORABLE

“Multiple Device Compatibility With Occasional Delays In Push Notifications Noted”

5.0
Oct 16, 2025
Its reliable, user friendly, and everyone in our organization has been able to use it without any problems.
DIGITAL PRODUCT OWNER
250M - 500M USD, Manufacturing
CRITICAL

“Powerful security tool with great features but complex to implement”

3.0
Jul 10, 2023
Good MFA solution but could be easier to implement and better documented

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Access Management

About Company

Company Description

Updated 7th December 2023

Okta is an independent identity provider that focuses primarily on securely connecting individuals to suitable technology. Utilizing the Okta Identity Cloud, the firm eases the secure access to applications and infrastructure providers with its extensive range of pre-built integrations. Satisfying the needs of a variety of organizations, Okta leverages its solutions to safeguard the identities of workforce and customers, helping them attain their potential without fearing identity-related threats. The company operates on the idea that confident individuals and organizations can unlock their full potential when their identities are well-protected.

Company Details

Updated 31st October 2023
Company type
Public
Year Founded
2009
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Website
https://www.okta.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Okta Customer Identity
Deciding Factors: Okta Customer Identity Vs. Market Average
Performance of Okta Customer Identity Across Market Features

Okta Customer Identity Likes & Dislikes

Like

The multiple devices option and the ease of use

Read Full Review
Like

- Dynamic authentification requirements based on risk factors - Customization options

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Like

Security it provides. All apps that are available through okta in a single page.

Read Full Review
Dislike

Sometimes the push option takes a while to appear on my other devices.

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Dislike

- Implementation requires quite deep technical knowledge - As ofter with those solutions, steep learning curve especially for collaborators from another skillset background

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Dislike

Sign in verification for factory floor.

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Peer Discussions

Okta Customer Identity Reviews and Ratings

4.6

(400 Ratings)

Rating Distribution

5 Star
58%
4 Star
37%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.6

Last 12 Months
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  • PRODUCT MANAGER
    50M-1B USD
    Banking
    Review Source

    Multiple Device Compatibility With Occasional Delays In Push Notifications Noted

    5.0
    Oct 16, 2025
    Its reliable, user friendly, and everyone in our organization has been able to use it without any problems.
  • E2E PLANNING MANAGER
    1B-10B USD
    Consumer Goods
    Review Source

    Security Features Praised but Sign-In Verification Difficulties Noted in Certain Settings

    5.0
    Sep 22, 2025
    Okta provides multiple ways to verify identity. The authentications are convenient if you have a mobile. It can be tricky for associates without a dedicated mobile device.
  • IT NETWORKING MANGER
    50M-1B USD
    IT Services
    Review Source

    Two-Factor Authentication With Okta Strengthens Remote User Security Measures

    5.0
    Aug 26, 2025
    Okta is our main 2FA that controls all of our remote users during login. This is a very important layer in our security footprint.
  • MANAGER
    Gov't/PS/Ed
    Education
    Review Source

    Okta Verify Enhances Security But Occasional Lag and Log-In Repeatedness Noted

    5.0
    Jun 16, 2025
    Okta verify keeps me and my entire company's identities and personal data safe through its comprehensive services and two-way factor identity features that prevents fraud and cyber threats.
  • System Engenier
    1B-10B USD
    IT Services
    Review Source

    Integración Disponible con Herramientas Privadas y Open Source

    5.0
    Jun 16, 2025
    Es posible integrarlo con todas las herramientas que utilices, ya sean herramientas privadas o opensource
...
Showing Result 1-5 of 398

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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