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  1. Home
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  3. Okta Customer Identity
Logo of Okta Customer Identity

Okta Customer Identity

byOkta
in
4.6
2025
Market Presence: Access Management, User Authentication

Overview

Product Information on Okta Customer Identity

Updated 13th October 2025

What is Okta Customer Identity?

Okta Customer Identity is a software that provides authentication and authorization capabilities for businesses to manage and secure customer access to applications and digital services. The software offers features including single sign-on, multi-factor authentication, user lifecycle management, and API access controls. Okta Customer Identity enables organizations to streamline registration and login experiences, protect customer accounts, and ensure compliance with security requirements. The software supports integration with various platforms and applications, offering tools for developers to embed identity functionality into their products. It addresses business needs related to user management, data security, and frictionless customer access across digital channels.

Okta Customer Identity Pricing

Okta Customer Identity is a software that offers pricing based on a per-user model, typically with monthly or annual billing options. The software provides tiered plans that vary according to features and identity management capabilities required by organizations. Higher tiers include additional functionality, and volume discounts may be available for larger user counts. Pricing details may depend on factors such as user quantity and selected feature set.

Overall experience with Okta Customer Identity

It Associate
3B - 10B USD, IT Services
FAVORABLE

“Exceptional Support and Customization Offered by Okta”

5.0
Mar 10, 2026
Okta has been incredible to work with and very supportive with whatever we may need
DIGITAL PRODUCT OWNER
250M - 500M USD, Manufacturing
CRITICAL

“Powerful security tool with great features but complex to implement”

3.0
Jul 10, 2023
Good MFA solution but could be easier to implement and better documented

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Access Management

About Company

Company Description

Updated 7th December 2023

Okta is an independent identity provider that focuses primarily on securely connecting individuals to suitable technology. Utilizing the Okta Identity Cloud, the firm eases the secure access to applications and infrastructure providers with its extensive range of pre-built integrations. Satisfying the needs of a variety of organizations, Okta leverages its solutions to safeguard the identities of workforce and customers, helping them attain their potential without fearing identity-related threats. The company operates on the idea that confident individuals and organizations can unlock their full potential when their identities are well-protected.

Company Details

Updated 31st October 2023
Company type
Public
Year Founded
2009
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Website
https://www.okta.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Okta Customer Identity
Deciding Factors: Okta Customer Identity Vs. Market Average
Performance of Okta Customer Identity Across Market Features

Okta Customer Identity Likes & Dislikes

Like

The responsiveness of their customer support and account teams is unmatched. Another great benefit is the level of customization afforded in the platform itself when drafting policies, profile structure, etc.

Like

- Dynamic authentification requirements based on risk factors - Customization options

Like

The multiple devices option and the ease of use

Dislike

The system logs could use some more descriptive naming conventions for events. Sometimes the most relevant information isn't included or easy to find in the logs.

Dislike

- Implementation requires quite deep technical knowledge - As ofter with those solutions, steep learning curve especially for collaborators from another skillset background

Dislike

Sometimes the push option takes a while to appear on my other devices.

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Peer Discussions

Okta Customer Identity Reviews and Ratings

4.6

(401 Ratings)

Rating Distribution

5 Star
58%
4 Star
37%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • It Associate
    1B-10B USD
    IT Services
    Review Source

    Exceptional Support and Customization Offered by Okta

    5.0
    Mar 10, 2026
    Okta has been incredible to work with and very supportive with whatever we may need
  • PRODUCT MANAGER
    50M-1B USD
    Banking
    Review Source

    Multiple Device Compatibility With Occasional Delays In Push Notifications Noted

    5.0
    Oct 16, 2025
    Its reliable, user friendly, and everyone in our organization has been able to use it without any problems.
  • Security Engineer
    50M-1B USD
    Banking
    Review Source

    SSO Functionality for External Users Includes Added Suspicious Logon Protection

    4.0
    Jan 26, 2026
    Provides SSO functionality to external users on our site, has additional security controls which are useful in preventing suspicious logons
  • E2E PLANNING MANAGER
    1B-10B USD
    Consumer Goods
    Review Source

    Security Features Praised but Sign-In Verification Difficulties Noted in Certain Settings

    5.0
    Sep 22, 2025
    Okta provides multiple ways to verify identity. The authentications are convenient if you have a mobile. It can be tricky for associates without a dedicated mobile device.
  • IT NETWORKING MANGER
    50M-1B USD
    IT Services
    Review Source

    Two-Factor Authentication With Okta Strengthens Remote User Security Measures

    5.0
    Aug 26, 2025
    Okta is our main 2FA that controls all of our remote users during login. This is a very important layer in our security footprint.
...
Showing Result 1-5 of 399

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  • Magic Quadrant for Access Management

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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