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  3. OneTrust Consent & Preferences
Logo of OneTrust Consent & Preferences

OneTrust Consent & Preferences

byOneTrust
in Consent and Preference Management
4.1

Overview

Product Information on OneTrust Consent & Preferences

Updated 13th October 2025

What is OneTrust Consent & Preferences?

OneTrust Consent & Preferences is a software designed to manage user consent and preference settings across digital channels for organizations operating under privacy regulations. The software provides functionalities to capture, store, and manage user permissions related to data collection and processing. It supports integration with websites and applications, enabling businesses to comply with data privacy requirements such as those outlined in GDPR and CCPA. By maintaining a centralized record of user consent and preferences, the software helps organizations address regulatory obligations, customize user experiences, and reduce risks associated with data management. OneTrust Consent & Preferences also offers tools to automate consent workflows, update policy changes, and generate reports for regulatory audits.

OneTrust Consent & Preferences Pricing

OneTrust Consent & Preferences software uses a subscription-based pricing model that varies according to the features selected, volume of data processed, and organizational requirements. Pricing is structured in tiers based on usage levels and the scope of compliance needs, with custom quotes available for enterprise clients. Trial options and product demos may be offered to prospective users.

Overall experience with OneTrust Consent & Preferences

SOFTWARE DEVELOPER
1B - 3B USD, Transportation
FAVORABLE

“Thorough Documentation and Responsive Support Offset Complex Software Interface Challenges”

4.0
Oct 2, 2025
Four out of five stars due to not always intuitive UI - otherwise, the user documentation is quite thorough, support is responsive and able to explain the functionality and way the software works in detail. Once you get accustomed to the UI and flow, it's a lot easier to make changes.
HEAD OF MARKETING OPERATIONS
50M - 250M USD, IT Services
CRITICAL

“Scalable reachable ”

3.0
Jan 1, 2023
Overall great experience on using one trust for our assets. This is an amazing tool to get our DP to the right place!

About Company

Company Description

Updated 23rd January 2025

OneTrust enables the responsible use of data and AI. The OneTrust Platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2016
Head office location
Atlanta, United States
Number of employees
1001 - 5000
Website
http://www.onetrust.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: OneTrust Consent & Preferences
Performance of OneTrust Consent & Preferences Across Market Features

OneTrust Consent & Preferences Likes & Dislikes

Like

Main strengths: - robust documentation - responsive support - Cookiepedia has most of the cookies you need

Like

the scalability of the process,but also helps you govern your data protection obligation it helps you be compliance with all the laws, locally and then globally.

Like

Ability to quickly look up the status of a single data subject across markets. Good visibility of consent history. Workflows towards other platforms are generally very reliable and consistent.

Dislike

-UI is not intuitive at first, so it takes a moment to onboard new users - updating multiple cookies and settings at once requires a lot of manual work - Customization of the look of the banners and popups is quite limited from the UI perspective and requires good css knowledge or scripts on your site

Dislike

the set up is sometime tedious

Dislike

Delays in reporting and exporting, which makes it difficult to compare real-time data subject counts or consent status of multiple data subjects at a specific point in time.

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Peer Discussions

OneTrust Consent & Preferences Reviews and Ratings

4.1

(12 Ratings)

Rating Distribution

5 Star
25%
4 Star
67%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.7

Integration & Deployment

4.0

Service & Support

4.2

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SOFTWARE DEVELOPER
    1B-10B USD
    Transportation
    Review Source

    Thorough Documentation and Responsive Support Offset Complex Software Interface Challenges

    4.0
    Oct 2, 2025
    Four out of five stars due to not always intuitive UI - otherwise, the user documentation is quite thorough, support is responsive and able to explain the functionality and way the software works in detail. Once you get accustomed to the UI and flow, it's a lot easier to make changes.
  • Email Marketing Team Lead
    <50M USD
    Retail
    Review Source

    Efficient Consent Tracking Offset by Difficulties in Exporting and Real-Time Data Analysis

    4.0
    Feb 10, 2026
    Implemented as the primary consent management tool for our marketing organization (so far keeping all marketing and cookie consents). Workflow automation and data subject look up works great. Note that not all parts of the solution have been implemented at this stage, so overall experience might change slightly as we progress.
  • IT Architect
    50M-1B USD
    Banking
    Review Source

    Limited Customization and Privacy Issues Noted in Enterprise Consent Management Tool

    4.0
    Jul 2, 2025
    Works well with our company's context (primary and secondary consents). We didn't try the web cookie tool
  • MANAGER, UX & INTERACTIVE PRODUCTS
    Gov't/PS/Ed
    Education
    Review Source

    Great Way to Keep Track of Consent and Preferences

    4.0
    Jul 7, 2025
    OneTrust is a great product that has been instrumental in helping us navigate web experience and privacy. We rely heavily on OneTrust and their product. We've been able to integrate OneTrust with our systems for streamlining user preferences.
  • Software Developer
    <50M USD
    IT Services
    Review Source

    Automating Compliance: Reducing Legal Risks through Global Privacy Standards

    4.0
    Jan 24, 2025
    It tracks and stores user permissions for data processing activities. Support for websites, mobile apps, and other digital platforms. The platform reduces legal risks for businesses and developers by aligning with global privacy standards. Automated workflow reduces the manual workflow and automatic reporting and monitor compliance reduces the time
Showing Result 1-5 of 12

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  • Market Guide for Consent and Preference Management

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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