Oracle Health EHR

Several key aspects stand out as particularly beneficial. Our primary reasons for selecting this product over our previous EMR system, were to improve revenue cycle performance and enhance workflow within our health system. The ease of integration and numerous positive references were also significant factors. The product has helped us achieve quantifiable business goals and KPIs like 10-15% improvement in computerized physician order entry (CPOE), helping avoid medication mistakes and Patient collections increased by 10%. The user interface is easy for clinicians, nurses, and administrative staff. We received universally good, seamless feedback from physicians and nurses, with no reported frustrations. Cerner Millennium has significantly streamlined clinical workflows by reducing patient wait times in clinics through specific alerts. Its integration capabilities are excellent; we have seamlessly integrated over 100 third-party applications. We have not encountered interoperability challenges when sharing data, even with government organizations. The system has directly helped prevent medical errors and improve patient outcomes: Reduced medication errors by 15% due to increased CPOE and In-built alert mechanism for patient falls, easily integrated with a third-party solution, leading to a reduction in patient falls. My top favorite aspects include its seamless workflow, ease of use for providers, interoperability, and analytic solution. The solution is also customizable and flexible; we tailored the patient intake process for our critical access hospital's inpatient unit. System updates and bug fixes are notably quick, and we haven't needed any additional tools or plugins for effective operation.

Ability to develop EMR to meet companys needs. Future of AI for providers. Ambient listening for nursing.

It integrates nicely across clinical docs, orders, results, and billing, which enables a relatively complete longitudinal patient record when it's implemented and governed effectively.

While the product offers many strengths, there are areas where I believe improvements are needed. My top areas for improvement would be to reduce the necessity for customization and adhere more closely to gold standards, and to improve the customer service timeline. Regarding customer service, our experience has generally been good. However, when using the product post-go-live and submitting tickets for issues or questions, it can sometimes take a long time to get a resolution, often requiring escalation. I believe a mechanism should be implemented on Cerner's side to ensure customer tickets are resolved within a defined number of days to enhance customer satisfaction. We have shared this feedback with our assigned account manager, and they have acted on it, leading to improvements. One specific aspect I wish this product had, especially when compared to competitors, is better revenue cycle integrations. From my understanding, there are some workflow issues in the backend of the system related to how physician charges translate into the billing cycle, automatic billing, submission to insurance companies, and subsequent payment processing. It does not appear to be a seamless process in terms of patient charging, billing, payment, account receivables, and account posting within Cerner Millennium. I am unable to provide measurable return on investment data concerning improved revenue cycle management or operational efficiency, as that information would likely be held by the executive team.

Agile approach to understanding the customer's business needs and adjusting their approach. AMS - service members are not as experienced as would be expected.

Some workflows aren't intuitive as I'd like and efficiency can suffer if build decisions aren't well aligned with clinical practice.