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Logo of Epic

Epic

byEpic
in
4.6
Market Presence: Clinical Communication and Collaboration, Enterprise Electronic Health Record Solutions (Transitioning to Enterprise Electronic Health Records)

Overview

Product Information on Epic

Updated 13th October 2025

What is Epic?

Epic is a software used for managing electronic health records in healthcare organizations. The software offers features that support clinical, administrative, and financial workflows, including patient scheduling, documentation, billing, and reporting. Epic enables healthcare providers to access and update patient information, coordinate care across departments, and streamline operational processes. The software is designed to improve accuracy and efficiency in handling patient data and delivering care. It addresses business problems related to data management, workflow integration, and regulatory compliance in healthcare settings.

Epic Pricing

Epic software generally utilizes a customized pricing model structured around licensing fees, implementation costs, and ongoing support and maintenance charges. Pricing may vary depending on the scope of modules selected, organization size, and required integrations.

Overall experience with Epic

DATA ANALYST
500M - 1B USD, Healthcare and Biotech
FAVORABLE

“Extensive Organizational Data Integration Balanced By Complexity In Metrics Configuration”

4.0
Aug 28, 2025
My overall experience with EPIC's data and analytics has been positive, but with some important caveats. On the strenghts side, Epic offers a very robust ecosystem. Tools like Clarity and Caboodle give access to large volumes of structured data, and Reporting Workbench makes it possible for end user to run operational reports directly within the EMR. The integration across clinical, financial and operational domains is a real advantage, since it allows for a more comprehensive view of patient care and organizational performance.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

The company's primary focus is on contributing to global health improvement. It achieves this by creating and implementing health-centric software that is used broadly by healthcare professionals and patients. The software facilitates the enhancement of care services, thereby leading to a reduction in health risks universally. Healthcare expertise is not a prerequisite since intensive IT and professional growth training are offered to all new hires. High performance is a standard in the company, spurred by the high stakes involved in healthcare.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1979
Head office location
Verona, United States
Number of employees
10001+
Website
https://www.epic.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Epic
Performance of Epic Across Market Features

Epic Likes & Dislikes

Like

I think what I like most is the way it integrates data across the entire healthcare enterprise. It's not just an EMR! It brings all organizational data into one framework. It's incredibly flexible and customizable.

Like

What I most like about the product is its efficiency and functionality. It provides regular updates which make its functionality better and easier over time.

Like

1. Interface is very user friendly and easy to navigate 2. Patient-facing opportunities via MyChart 3. Opportunities for external application integration

Dislike

I think the complexity of the data environment is the most challenging thing about Epic. It requires a higher level of technical expertise and a pretty vast learning curve.

Dislike

What I dislike is that it had many requirements in order to be able to use the system. Sometimes the multiple screens make it impossible to find the information you're looking for.

Dislike

1. It can be laggy, especially when uploading multiple files 2. Keyboard shortcuts are not intuitive with various operating systems 3. Modules are not very scalable

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Peer Discussions

Epic Reviews and Ratings

4.6

(9 Ratings)

Rating Distribution

5 Star
78%
4 Star
22%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.8

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • DATA ANALYST
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Extensive Organizational Data Integration Balanced By Complexity In Metrics Configuration

    4.0
    Aug 28, 2025
    My overall experience with EPIC's data and analytics has been positive, but with some important caveats. On the strenghts side, Epic offers a very robust ecosystem. Tools like Clarity and Caboodle give access to large volumes of structured data, and Reporting Workbench makes it possible for end user to run operational reports directly within the EMR. The integration across clinical, financial and operational domains is a real advantage, since it allows for a more comprehensive view of patient care and organizational performance.
  • OPERATIONS MANAGER
    50M-1B USD
    Insurance (except health)
    Review Source

    Increased Efficiency and Data Security Noted Despite Initial Learning Challenges

    4.0
    Oct 5, 2025
    Overall, the tool has helped us increase efficiency at the frontline level, and it provides a high level of data security, which is important to the organization. It is user friendly, but it has a bit of a steep learning curve.
  • RESEARCH AND DEVELOPMENT ASSOCIATE
    50M-1B USD
    Healthcare and Biotech
    Review Source

    User Navigation Simplified on Epic With External Application Integration Possibilities

    5.0
    Jan 30, 2026
    Epic is a very user friendly platform to navigate and have a variety of different features to integrate.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Maximizing Reading Abilities with the Right Tool

    5.0
    Oct 1, 2024
    Excellent tool for readers of all ability levels. Takes some time to learn to navigate around.
  • application specialist
    <50M USD
    Healthcare and Biotech
    Review Source

    Review of Epic

    5.0
    Nov 24, 2023
    The platform is intuitive and easy to use. Clinicians can quickly search for required information.
Showing Result 1-5 of 9

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  • Critical Capabilities for Clinical Communication and Collaboration
  • Magic Quadrant for Clinical Communication and Collaboration

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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