Overview
Product Information on Oracle Siebel Universal Customer Master (UCM) (Legacy)
What is Oracle Siebel Universal Customer Master (UCM) (Legacy)?
Oracle Siebel Universal Customer Master (UCM) (Legacy) Pricing
Overall experience with Oracle Siebel Universal Customer Master (UCM) (Legacy)
“UnCarrier approach to MDM”
“Good concepts, fit within our architecture but does not support our business process”
About Company
Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Oracle Siebel Universal Customer Master (UCM) (Legacy)
Oracle Siebel Universal Customer Master (UCM) (Legacy) Likes & Dislikes
Support and community
Integration with Oracle Enterprise Data Quality.
Good integration with Siebel CRM
Upgrade path is difficult and COTS application has downsides with regards to innovation
Does not support our business process well, so we end up creating workflows where out of the box capabilities cannot support. We fell into the typical trap of being unable to master custom fields.
Stringent customer model
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Peer Discussions
Oracle Siebel Universal Customer Master (UCM) (Legacy) Reviews and Ratings
- Data Quality Lead10B+ USDManufacturingReview Source
Out of the box implementations were easy but the customization was challenging
It is operating well. but Sometimes, the SRs take longer time for analysis and implement the fix - Director, IT Development10B+ USDTelecommunicationReview Source
UnCarrier approach to MDM
Implementation completed in 2012, since then we've engaged a 3rd party SI (HCL and CapGem) for most efforts - Manager – Company Information ManagementGov't/PS/EdGovernmentReview Source
Good concepts, fit within our architecture but does not support our business process
Ongoing access issues to the right support. Met Oracle MDM architects at conferences which have been more helpful than and SR response or account manager - Principal Systems Analyst1B-10B USDSoftwareReview Source
UCM Implementation for B2B is not easy
The prouct is good but meant for a very specific B2C market due to the stringent data model. We were trying to solve a B2C solution so it did not work very well for us. - Customer & Supplier MDM Business ProjectGov't/PS/EdManufacturingReview Source
Good Product with limited scope for future
Well, initially this appeared to be the right choice. Initially, it felt easy but as we are maturing we are facing difficulties making any changes to this application. Moreover Oracle is no longer putting in research dollars into this product.