Name: Oracle Social Relationship Management (SRM)
Rating: 4.9 (4 reviews)

Overview

Product Information on Oracle Social Relationship Management (SRM)

Updated 13th October 2025

What is Oracle Social Relationship Management (SRM)?

Oracle Social Relationship Management (SRM) is a software that enables organizations to manage and analyze their social media presence across multiple platforms. The software provides tools for publishing content, engaging with audiences, and monitoring social conversations. It offers features such as social listening, sentiment analysis, workflow management, and analytics reporting, allowing users to gain insights into social interactions and trends. Oracle Social Relationship Management supports the coordination of social campaigns, customer service interactions, and performance measurement. This software is designed to address challenges related to brand management, online reputation, and customer engagement by centralizing social media activities within a single interface.

Overall experience with Oracle Social Relationship Management (SRM)

Project Manager

50M - 250M USD, Telecommunication

FAVORABLE

“Completely satisfied with this product, provides all the tools we need”

5.0

Nov 14, 2019

Completely satisfied with this product, provides all the tools we need to optimize our work. Would recommend

There are no reviews in this category.

CRITICAL

About Company

Company Description

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Company type

Public

Year Founded

1977

Head office location

Redwood Shores, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.oracle.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Oracle Social Relationship Management (SRM)

Performance of Oracle Social Relationship Management (SRM) Across Market Features

Oracle Social Relationship Management (SRM) Likes & Dislikes

Everything

Easy to use Has all the capabilities of a social media monitoring tool

overall functionality. reliability

Nothing in particular

Not exactly dislike but concern around the data privacy of individuals posting data to social media especially when they withdraw their postings but the data may stay in Oracle persistent storage

slow to respond to market competitors

Top Oracle Social Relationship Management (SRM) Alternatives

Peer Discussions

Oracle Social Relationship Management (SRM) Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

50M-1B USD

Telecommunication

Review Source

Completely satisfied with this product, provides all the tools we need

Manager

<50M USD

Insurance (except health)

Overall a well supported and smooth service from Oracle

Jul 24, 2018

Training and implementation support - excellent Privacy concerns around the persistence of data from social media data feeds

President

Services (non-Government)

Smooth and simple transition and integration

4.0

Dec 9, 2016

Responsive and willing to listen to product feedback

Social Media Consultant

Travel and Hospitality

Great overall experience.

Sep 21, 2016

Oracle has good customer service, they're available to help with questions and are open to feedback on their product. They have some features that are best in class, however, there are a few holes which I'm working with their product teams on improving.

Oracle Social Relationship Management (SRM)

Overview

Product Information on Oracle Social Relationship Management (SRM)

What is Oracle Social Relationship Management (SRM)?

Oracle Social Relationship Management (SRM) Pricing

Overall experience with Oracle Social Relationship Management (SRM)

“Completely satisfied with this product, provides all the tools we need”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Oracle Social Relationship Management (SRM)

Performance of Oracle Social Relationship Management (SRM) Across Market Features

Oracle Social Relationship Management (SRM) Likes & Dislikes

Top Oracle Social Relationship Management (SRM) Alternatives

Peer Discussions

Oracle Social Relationship Management (SRM) Reviews and Ratings

Recommended Gartner Insights

Oracle Social Relationship Management (SRM)

About Company

Company Description

Company Details

Performance of Oracle Social Relationship Management (SRM) Across Market Features

Oracle Social Relationship Management (SRM) Likes & Dislikes

Top Oracle Social Relationship Management (SRM) Alternatives

Oracle Social Relationship Management (SRM) Reviews and Ratings

4.9

(4 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Completely satisfied with this product, provides all the tools we need

Overall a well supported and smooth service from Oracle

Smooth and simple transition and integration

Great overall experience.

Reviewer Insights for: Oracle Social Relationship Management (SRM)

1. NetBase Application

2. Brandwatch Analytics

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