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  1. Home
  2. /
  3. Oracle Social Relationship Management (SRM)
Logo of Oracle Social Relationship Management (SRM)

Oracle Social Relationship Management (SRM)

byOracle
in Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)
4.9

Overview

Product Information on Oracle Social Relationship Management (SRM)

Updated 13th October 2025

What is Oracle Social Relationship Management (SRM)?

Oracle Social Relationship Management (SRM) is a software that enables organizations to manage and analyze their social media presence across multiple platforms. The software provides tools for publishing content, engaging with audiences, and monitoring social conversations. It offers features such as social listening, sentiment analysis, workflow management, and analytics reporting, allowing users to gain insights into social interactions and trends. Oracle Social Relationship Management supports the coordination of social campaigns, customer service interactions, and performance measurement. This software is designed to address challenges related to brand management, online reputation, and customer engagement by centralizing social media activities within a single interface.

Oracle Social Relationship Management (SRM) Pricing

Oracle Social Relationship Management software uses a subscription-based pricing model, where charges depend on the chosen plan and feature set. Pricing may vary based on the number of users, social profiles managed, and modules required. The software is typically available through enterprise agreements, with customization and integration options affecting the total cost. No free plan is currently available.

Overall experience with Oracle Social Relationship Management (SRM)

Project Manager
50M - 250M USD, Telecommunication
FAVORABLE

“Completely satisfied with this product, provides all the tools we need”

5.0
Nov 14, 2019
Completely satisfied with this product, provides all the tools we need to optimize our work. Would recommend
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th March 2025

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Updated 13th March 2024
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.oracle.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Oracle Social Relationship Management (SRM)
Performance of Oracle Social Relationship Management (SRM) Across Market Features

Oracle Social Relationship Management (SRM) Likes & Dislikes

Like

Everything

Like

Easy to use Has all the capabilities of a social media monitoring tool

Like

overall functionality. reliability

Dislike

Nothing in particular

Dislike

Not exactly dislike but concern around the data privacy of individuals posting data to social media especially when they withdraw their postings but the data may stay in Oracle persistent storage

Dislike

slow to respond to market competitors

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Peer Discussions

Oracle Social Relationship Management (SRM) Reviews and Ratings

4.9

(4 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.7

Service & Support

5.0

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Project Manager
    50M-1B USD
    Telecommunication
    Review Source

    Completely satisfied with this product, provides all the tools we need

    5.0
    Nov 14, 2019
    Completely satisfied with this product, provides all the tools we need to optimize our work. Would recommend
  • Manager
    <50M USD
    Insurance (except health)
    Review Source

    Overall a well supported and smooth service from Oracle

    5.0
    Jul 24, 2018
    Training and implementation support - excellent Privacy concerns around the persistence of data from social media data feeds
  • President
    <50M USD
    Services (non-Government)

    Smooth and simple transition and integration

    4.0
    Dec 9, 2016
    Responsive and willing to listen to product feedback
  • Social Media Consultant
    50M-1B USD
    Travel and Hospitality

    Great overall experience.

    4.0
    Sep 21, 2016
    Oracle has good customer service, they're available to help with questions and are open to feedback on their product. They have some features that are best in class, however, there are a few holes which I'm working with their product teams on improving.
Showing Result 1-4 of 4

Recommended Gartner Research

  • Market Guide for Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

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