Overview
Product Information on Paylocity Payroll Software
What is Paylocity Payroll Software?
Paylocity Payroll Software Pricing
Overall experience with Paylocity Payroll Software
“Paylocity Meets HR Needs Yet Lacks Direct International Payroll Processing Capability”
“Paylocity Streamlines Payroll but Faces Challenges With System Admin”
About Company
Company Description
Paylocity is a company that offers a suite of products, primarily focusing on human resources and payroll solutions. The objective of the company is to facilitate the everyday tasks of its users so they can focus more on fostering a conducive work environment. Not just a product provider, the company regards itself as a partner to its users, investing time to understand their needs and delivering solutions that serve their present as well as future business goals. The ultimate goal of Paylocity is to work side by side with its users, assisting them in focusing more on their future objectives.
Company Details
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Reviewer Insights for: Paylocity Payroll Software
Paylocity Payroll Software Likes & Dislikes
One thing I appreciate most about Paylocity is the product upgrades. You have the ability to offer feedback, and we have seen quite a few improvements made over the years from requests we have made (and most likely other users). The modules are very comprehensive, and just about every need we have as a team can be addressed by a module in the system. The reporting features and ability to share report access with managers has significantly decreased the effort needed from my team. Overall, the system is very user friendly for our employees and our HR team, and we are satisfied with the decision to use the platform.
The Community page allows better connection with EEs. Payroll is well integrated and requires few steps to complete, which makes it quicker and prevents errors. FMLA leave tracking is beneficial.
The product itself is user-friendly, easy to administer, and intuitive in terms of where key functions are at. Paylocity does listen and work to offer good HRIS solutions.
One thing that was not made clear during the demo and initial evaluation is that Paylocity can not process Payroll for international countries directly in the system. Instead, we use BlueMarble to process our Canada payroll. This wasn't a complete deterrent, but we would definitely like to see everything integrated fully into one system to provide a seamless experience for our Canada team and Payroll admin.
It is very hard-coded and limited for companies and/or industries that need complex operatons. We have also experienced some struggles with customer support regarding timeliness, knowledge, and clear communication and expectations.
As mentioned previously, Paylocity lacks a lot on the support side. They are constantly going through account reps, so you often have a newbie that knows less about the system than you trying to trouble shoot. Additionally, I often get told This is a known problem with no ETA on resolution. Issues will go on for 6 months that are systemic and we get no update on when things will get better.
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Peer Discussions
Paylocity Payroll Software Reviews and Ratings
- Human Resources Associate50M-1B USDMiscellaneousReview Source
Paylocity Meets HR Needs Yet Lacks Direct International Payroll Processing Capability
Paylocity has overall been a significant improvement from our prior HRIS system. We use the full suite of Paylocity modules, and it has been less costly using the full suite than the lower tier of our former system. In addition to the cost savings, the modules have hit just about every objective on what we were needing as an HR team and a company. - Human Resources Associate50M-1B USDManufacturingReview Source
Paylocity Streamlines Payroll but Faces Challenges With System Admin
Overally, Paylocity has improved the ease of running payroll. However, we have had numerous system administration errors we are working through with the vendor. - People & Culture Specialist50M-1B USDIT ServicesReview Source
Paylocity Offers Strong HRIS Features But Support Response Remains Problematic
Paylocity is a great HRIS with a lot of capabilities and an ever-working team behind the scenes that is working on product development to offer the most competitive solution. Paylocity's downfall absolutely comes in the form of service. The support team is slow to get back, slow to resolve, and frequently has no solution. - Finance ManagerGov't/PS/EdEducationReview Source
Inconsistent Account Management Raises Concerns Over Payroll Service Reliability
When reaching out to customer service, the rep isn't always knowledgeable on how to assist. There have been times when we have been given poor guidance. We recently found out that our quarterly filings have been late. We also found out that our 125 deductions were not set up correctly. Our account managers change frequently and usually without notice. - Manager, Human Resources50M-1B USDManufacturingReview Source
Platform Easy to Navigate but Real-Time Support and Reporting Lacking Detail
Overall, the platform is easy to navigate and understand. I would like to be able to have hands on training however most payroll providers no longer offer this. Creating new reports can be difficult as well as approving timecards for our 3rd shift employees due to start/end times.