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Overall experience with Deel
“Deel: A Must-Have Tool & Secure Platform For Digital Workers”
“Good in the beginning, disappointing after years of use ”
About Company
Company Description
Deel is a global-first people platform that simplifies the hiring, paying, managing, and developing of international workforces. Our platform provides comprehensive solutions for the entire employee lifecycle, including Employer of Record (EOR), global payroll, contractor management, compliance, benefits administration, performance management, and career development tools. With Deel, businesses can navigate the complexities of international hiring, cross-border payments, and compliance with local labor laws - facilitating global expansion without the need for local entities. Our in-house payroll engines and continuous compliance updates ensure that your team is always up-to-date with the latest regulations. Deel supports companies of all sizes, providing a central view of your entire workforce in one single place.
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Deel Likes & Dislikes
The aspect that I like most about Deel is the simplicity of its processes and its integration into our existing tools. For instance, my timesheet submission which happens every two weeks can be done in a matter of 5 minutes since I just compare the values that reflect on our time tracking tool and in Deel which is almost-always accurate and requires little to no editing. I would also like to bring up my experience with Deel and how accessible it is when it comes to my documents. I was outside at an appliance store, and they were asking for a certificate of employment so I can take one of their products on an installment plan. I was able to easily get that done through my phone and I was amazed by it since the previous payroll systems that I used did not allow me to do that since I did not do my work on that device. I am just amazed by how easily Deel enables me to do that.
When we just started to work with Deel I really appreciated how easy it was to onboard contractors & manage them after (incl. the invoicing). The platform interface was intuitive, smooth and well-supported. There was a variety of withdrawal methods for the contractors.
What I like the most about Deel Global Payroll is that they make sure that we receive our pay on time with lots of options for withdrawal method usually in country-specific currency with no charges. Aside from that, we can also easily access our payslips which include a transparent view of any deductions, taxes and bonuses we may have. Deel Global Payroll is also an all-in-one portal where aside from payroll we can also check and track our employment contracts, benefits, requests for time off, etc.
More integration with modern tools would be a great addition to Deel.
1) The immigration services. I would like to have a choice of Vendors from the Deel's side, the companies they are using seems to be the worst on the market by the quality of services (make serious mistakes, provide the incorrect information about the process & documents, apply for the visa with empty forms, ignoring visa application appointments, and many many more). 2) Also, contractors have their funds blocked on the Deel platform - withdrawal methods are blocked, and the only possible way to get their money is to use instant card method by paying huge fees to Deel and proceed with illegal transactions in many countries (where contractors can only use bank account details, but not cards). 3) Deel is adding new fees for services that were not exist when we start working with them (eg. documents checking fee - and there is no clear explanation what they are doing for this fee), with no informing the client in advance! Seems like the only one aim is to get more and more money from the Client.
Despite the fact that Deel Global Payroll is very helpful and efficient, we have faced some challenges that we're hoping could be improved. Although Deel Global Payroll offers a wide range of withdrawal methods with no charges (some), we have experienced some delays in transfer that could take up to a few hours to a day. Aside from that, some of our employees are quite confused when they look for their contracts, payslips and etc in the platform. There are also times when the platform itself takes time to load or refresh. The customer support of Deel is very very helpful but there are also times that they take time in responding or the answers that they have relayed are quite confusing which may require additional clarifications which may take more time.
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Deel Reviews and Ratings
- CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDHealthcare and BiotechReview Source
Deel: A Must-Have Tool & Secure Platform For Digital Workers
I consider Deel to be an all-in-one platform when it comes to international work. I am currently residing in a third world country, and my employer is based in the United States and Deel is resolving issues that come with the distance and the logistical challenges that come with such an arrangement. It makes establishing an international payroll account much easier and simpler by not overcomplicating the requirements and documents needed; it streamlines the submission of our timesheets on a bi-weekly basis and even integrates itself to our time tracking and productivity tool; and lastly it gives us a platform to manage our employment and contract i.e. Deel lets us view, download and edit your contracts anytime, on any trusted device. By providing all of these aspects and services, Deel is effectively in the vanguard of maximizing our investment by giving more than what is expected of it by just being a simple payroll tool. - MANAGER, DEVELOPER RELATIONS50M-1B USDRetailReview Source
Good in the beginning, disappointing after years of use
My overall experience with Deel started off positively, the platform was functional and user-friendly, the support seemed responsive. However, after 3 years of continuous use, I've noticed a significant decline in the service quality. The fees have steadily increased, while the level of immigration support and platform quality has become extremely poor - unfortunately, the worst I've experience with other providers (especially immigration vendors). On top of that, Deel recently restricted withdrawal options for international contractors which made the platform much less flexible and user-friendly. This also affected our HR brand as a Client. - BUSINESS OPERATIONS SPECIALIST<50M USDIT ServicesReview Source
Automated Payroll System Ensures Transparency Despite Some Navigation Difficulties
We've been using Deel Global Payroll for a few months now and believe me it has made our lives easier - as part of HR and as an employee. Deel Global Payroll made sure we received our pay on time due to its automated calculations. Aside from that, it provides different options for withdrawal methods as well as transparency for any deductions and taxes that we may have. - Chief Financial Officer<50M USDSoftwareReview Source
Initial Onboarding Challenging Due to Support Delays and Difficult-to-Navigate Interface
Customer support is slow, with an average response time of over 24 hours. They do have a chat interface helpdesk, but even after connecting with a real human, invariably that person cannot answer my specific questions and I end up getting referred to a "specialist" who takes days to respond. It was a frustrating experience during onboarding and the first 6-9 months of using the platform. Now that we have been using the platform for about two years, I know my way around and consider it a good -- though not great -- service. - Senior People Operations Manager<50M USDSoftwareReview Source
Streamlined Global Payroll with Seamless Integration and Strong Customer Support
The user interface is modern and intuitive, making navigation and day-to-day operations easy for admins. The implementation phase was particularly smooth, Onboarding Manager and local payroll experts provided clear, country-specific guidance that helped us go live confidently and on schedule. Impressively, payroll was processed accurately and on time from the very first pay cycle, which built immediate trust in the system and Deel as a partner.