Deel

The Deel HRIS platform user friendly and easy to navigate. The global payroll function is relatively straightforward, making it simple to run payroll across multiple countries with a small HR & finance team. The sales process was thorough, and Deel really took the time to understand our organization's needs and personalized their offering accordingly based on the countries in which we operate, and showing us what the system would look like specifically for our situation. Our employees data transitioned smoothly from BambooHR, supported by a helpful integration API, although there have been some challenges with the integration at times, with no specific details on what the issue is, which requires escalation most times. They also appreciated the ability to access pay slips and tax documents directly through their employee profiles within the platform. We've also benefited from cost savings by moving from an Employer of Record (EOR) model to global payroll in all countries as we set up new entities. The compliance hub and immigration support resources have been helpful to get visa's for employees travelling to certain countries. The chat function and the AI feature is a great tool for answering basic, day-to-day questions about country specific laws and regulations. Having a Slack integration to directly connect with our payroll team, customer success manager, and other Deel team members has also been a very helpful addition. The support team should consider adding a few more employees to their team, as I understand our customer success representative has over 100 clients, and I find it has been challenging to get timely responses at times, and instead having to reach out to others to answer our queries if they are urgent.