The iCIMS team was absolutely fantastic from start to finish. They truly delivered on their promise of white-glove support and made us feel like part of the iCIMS family throughout the entire process. Their collaboration and commitment to our success were evident at every stage. With a highly customizeable system like iCIMS, there are decisions to make at every turn, but the team ensured we were informed, guided us strategically, and helped us make the best choices for our organization. Even during some internal team transitions on the iCIMS side, they maintained seamless service and kept us on track towards our goals. We always felt supported, heard, and empowered. The team consistently went above and beyond to provide solutions, keep momentum, and ensure a smooth implementation. Thanks to their expertise and partnership, we are incredibly proud of the work accomplished and excited about the continued value we will realize from the iCIMS platform. Overall, the experience was truly exceptional and exceeded expectations; we felt fully set up for success!

While iCIMS is indeed an impressive product - there are many small nuances that hinder its ability to be better. Small improvements that I've seen suggested in the community seem to go unheard. I do think it's overpriced and that customer service and user experience could use improvements.