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Logo of iCIMS

iCIMS

byiCIMS
in
4.1
Market Presence: Talent Acquisition (Recruiting) Suites, High-Volume Hiring Platforms

Overview

Product Information on iCIMS

Updated 4th March 2026

What is iCIMS?

The ICIMS talent acquisition platform brings together ICIMS Hire (ATS), Frontline AI for highvolume hiring, ICIMS Engage (CRM), and ICIMS Employer Branding for modern career sites, all deeply integrated within a broad partner ecosystem. With insights from billions of hiring interactions, responsible AI woven throughout workflows, and continuous innovation, ICIMS makes hiring a true business advantage by helping organizations hire smarter, faster and more confidently.

iCIMS Pricing

iCIMS software utilizes a subscription-based pricing model where fees are generally determined by the size of the organization and the number of users or employees. The software offers packages that may include various recruitment and talent acquisition modules and pricing often varies depending on selected features, required integrations, and the scale of deployment. Exact pricing details are typically provided upon request or through customized quotes.

Overall experience with iCIMS

Manager, Human Resources
250M - 500M USD, Manufacturing
FAVORABLE

“iCIMS has all the bells and whistles you're looking for without having to custom code! So, take extra time for discovery prior to config!”

4.0
Apr 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of Operations
Gov't/PS/ED <5,000 Employees, Government
CRITICAL

“Customization Capabilities Stand Out Amid Unaddressed Issues With Feedback Features”

3.0
Apr 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 18th September 2024

iCIMS is a provider of talent acquisition technology that supports thousands of organizations globally to engage and hire best-fit talent. Its AI-powered hiring platform aims to improve efficiency, cut down on recruiting costs and build positive hiring experiences for candidates and recruiters. iCIMS has been focused on talent acquisition for more than 20 years. In addition to iCIMS’ all-in-one recruitment software, iCIMS has an ecosystem of more than 800 integrated technology partners and more than 100 core HR providers. Using proprietary data from hundreds of millions of applications and millions of hires annually, the company provides leaders with a deep understanding of the market and workforce trends through its iCIMS Insights program.

Company Details

Updated 10th March 2026
Company type
Private
Year Founded
2000
Head office location
Holmdel, United States
Number of employees
1001 - 5000
Website
https://www.icims.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

iCIMS Reviews and Ratings

4.1

(234 Ratings)

Rating Distribution

5 Star
39%
4 Star
41%
3 Star
16%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?
  • Director of Operations
    Gov't/PS/Ed
    Government
    Review Source

    Customization Capabilities Stand Out Amid Unaddressed Issues With Feedback Features

    3.0
    Apr 2, 2026
    While iCIMS is indeed an impressive product - there are many small nuances that hinder its ability to be better. Small improvements that I've seen suggested in the community seem to go unheard. I do think it's overpriced and that customer service and user experience could use improvements.
  • Director of Operations
    Gov't/PS/Ed
    Government
    Review Source

    Customization Capabilities Stand Out Amid Unaddressed Issues With Feedback Features

    3.0
    Apr 2, 2026
    While iCIMS is indeed an impressive product - there are many small nuances that hinder its ability to be better. Small improvements that I've seen suggested in the community seem to go unheard. I do think it's overpriced and that customer service and user experience could use improvements.
  • Read All 235 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Talent Acquisition (Recruiting) Suites
  • Magic Quadrant for Talent Acquisition (Recruiting) Suites
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User Sentiment About iCIMS
Reviewer Insights for: iCIMS
Deciding Factors: iCIMS Vs. Market Average

iCIMS Likes & Dislikes

Like

The configuration options. They are not limitless, but there are more than enough ways to customize your experience, security/access, and workflows without touching code or hiring a developer team. This also means that when iCIMS updates its platform, your customizations are unimpeded.

Like

The configuration options. They are not limitless, but there are more than enough ways to customize your experience, security/access, and workflows without touching code or hiring a developer team. This also means that when iCIMS updates its platform, your customizations are unimpeded.

Like

The configuration options. They are not limitless, but there are more than enough ways to customize your experience, security/access, and workflows without touching code or hiring a developer team. This also means that when iCIMS updates its platform, your customizations are unimpeded.

Dislike

When I reach out to the help desk or launch a ticket - it can be difficult to convey what the issue is due to language barriers. Small changes that have been suggested seem to go unheard - a specific example would be the interview feedback feature. It would be helpful to notify users when a feedback form is completed by a hiring manager - but this feature is still unavailable. We have to manually go back and check for feedback until it's delivered. This is such a small fix that has really been harmful to the credibility of ICIMS with my hiring managers. I supposed if I had to come up with a third dislike, it would be the inability to purge/archive certain items. For example, we have numerous offer letter clauses that need to be archived because they are no longer in use - since we don't have anything to replace them with - I had to relabel them as Z_Archived Z_Archived1 Z_Archived2 so that they aren't right at the top of the library and in the way when we're trying to select clauses.

Dislike

When I reach out to the help desk or launch a ticket - it can be difficult to convey what the issue is due to language barriers. Small changes that have been suggested seem to go unheard - a specific example would be the interview feedback feature. It would be helpful to notify users when a feedback form is completed by a hiring manager - but this feature is still unavailable. We have to manually go back and check for feedback until it's delivered. This is such a small fix that has really been harmful to the credibility of ICIMS with my hiring managers. I supposed if I had to come up with a third dislike, it would be the inability to purge/archive certain items. For example, we have numerous offer letter clauses that need to be archived because they are no longer in use - since we don't have anything to replace them with - I had to relabel them as Z_Archived Z_Archived1 Z_Archived2 so that they aren't right at the top of the library and in the way when we're trying to select clauses.

Dislike

When I reach out to the help desk or launch a ticket - it can be difficult to convey what the issue is due to language barriers. Small changes that have been suggested seem to go unheard - a specific example would be the interview feedback feature. It would be helpful to notify users when a feedback form is completed by a hiring manager - but this feature is still unavailable. We have to manually go back and check for feedback until it's delivered. This is such a small fix that has really been harmful to the credibility of ICIMS with my hiring managers. I supposed if I had to come up with a third dislike, it would be the inability to purge/archive certain items. For example, we have numerous offer letter clauses that need to be archived because they are no longer in use - since we don't have anything to replace them with - I had to relabel them as Z_Archived Z_Archived1 Z_Archived2 so that they aren't right at the top of the library and in the way when we're trying to select clauses.