Overview
Product Information on iCIMS
Updated 4th March 2026
What is iCIMS?
iCIMS Pricing
Overall experience with iCIMS
Director of Human Resources
500M - 1B USD, RetailFAVORABLE
“Guidance Through Complex System Choices Leads to Positive Implementation Experience”
The iCIMS team was absolutely fantastic from start to finish. They truly delivered on their promise of white-glove support and made us feel like part of the iCIMS family throughout the entire process. Their collaboration and commitment to our success were evident at every stage.
With a highly customizeable system like iCIMS, there are decisions to make at every turn, but the team ensured we were informed, guided us strategically, and helped us make the best choices for our organization. Even during some internal team transitions on the iCIMS side, they maintained seamless service and kept us on track towards our goals.
We always felt supported, heard, and empowered. The team consistently went above and beyond to provide solutions, keep momentum, and ensure a smooth implementation. Thanks to their expertise and partnership, we are incredibly proud of the work accomplished and excited about the continued value we will realize from the iCIMS platform.
Overall, the experience was truly exceptional and exceeded expectations; we felt fully set up for success!
Director of Operations
Gov't/PS/ED <5,000 Employees, GovernmentCRITICAL
“Customization Capabilities Stand Out Amid Unaddressed Issues With Feedback Features”
While iCIMS is indeed an impressive product - there are many small nuances that hinder its ability to be better. Small improvements that I've seen suggested in the community seem to go unheard. I do think it's overpriced and that customer service and user experience could use improvements.
About Company
Company Description
iCIMS is a provider of talent acquisition technology that supports thousands of organizations globally to engage and hire best-fit talent. Its AI-powered hiring platform aims to improve efficiency, cut down on recruiting costs and build positive hiring experiences for candidates and recruiters. iCIMS has been focused on talent acquisition for more than 20 years. In addition to iCIMS’ all-in-one recruitment software, iCIMS has an ecosystem of more than 800 integrated technology partners and more than 100 core HR providers. Using proprietary data from hundreds of millions of applications and millions of hires annually, the company provides leaders with a deep understanding of the market and workforce trends through its iCIMS Insights program.
Company Details
Company type
Private
Year Founded
2000
Head office location
Holmdel, United States
Number of employees
1001 - 5000
Website
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- Director of OperationsGov't/PS/EdGovernmentReview Source
Customization Capabilities Stand Out Amid Unaddressed Issues With Feedback Features
While iCIMS is indeed an impressive product - there are many small nuances that hinder its ability to be better. Small improvements that I've seen suggested in the community seem to go unheard. I do think it's overpriced and that customer service and user experience could use improvements. - Director of Human Resources50M-1B USDRetailReview Source
Guidance Through Complex System Choices Leads to Positive Implementation Experience
The iCIMS team was absolutely fantastic from start to finish. They truly delivered on their promise of white-glove support and made us feel like part of the iCIMS family throughout the entire process. Their collaboration and commitment to our success were evident at every stage. With a highly customizeable system like iCIMS, there are decisions to make at every turn, but the team ensured we were informed, guided us strategically, and helped us make the best choices for our organization. Even during some internal team transitions on the iCIMS side, they maintained seamless service and kept us on track towards our goals. We always felt supported, heard, and empowered. The team consistently went above and beyond to provide solutions, keep momentum, and ensure a smooth implementation. Thanks to their expertise and partnership, we are incredibly proud of the work accomplished and excited about the continued value we will realize from the iCIMS platform. Overall, the experience was truly exceptional and exceeded expectations; we felt fully set up for success! - Marketing Associate1B-10B USDIT ServicesReview Source
Challenges Faced With ICIMS CRM and Video Studio for Employer Branding Tasks
Working with ICIMS for CRM and Video Studio as my first platforms for employer branding has been a overall ok experience. Implementing the CRM was extremly difficult as I was not provided an implementation support when we rolled out to our entire Talent Organization. Becuase of that, it has been difficult to get full adoption as I had to roll it out on my own as a new user. Since then I have submitted countless tickets for ways the system could be better for our use case. I have also had many calls with ICIMS engineers for issues. The other product is video studio. While the concept is great. the overall experience for the administration (me) and the employees has not been the best. Video Studio creates lots of manual work load on my part as the only adminsitrator on the account. - Manager, Human Resources50M-1B USDManufacturingReview Source
iCIMS has all the bells and whistles you're looking for without having to custom code! So, take extra time for discovery prior to config!
The system is very powerful yet intuitive. They are constantly working to improve the product and stay on top of hiring best practices to aid talent acquisition. Service-level is high-caliber, and the responsiveness of the support team is good. - Manager, Human Resources10B+ USDConsumer GoodsReview Source
A lot of good but often glitchy and buggy due to all the constant enhancements and product rollouts.
There is not great internal collaboration between your product design teams. Alot of the seasonal releases have a lot of hype but don't deliver on the real requests we have (i.e. interview scheduling, automation, etc). Your oversees support chat is very poor and slow on responses. There is poor functionality on enhancements where there is supposed to be a vendor partnership (i.e. Apply Network with Indeed - we have had MANY issues with this set up).
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