PingOne Neo

What I like most is the balance between security and usability. It gives us stronger identity controls without making the user experience overly complicated. I also appreciate that it integrates well with other systems in our stack, which reduced a lot of custom work on our side. From an admin perspective, the interface is generally clear, and routine tasks are faster to manage compared to older tools we've used.

Ping has decent local support, interacts a lot with its customers and has good collaboration both technical and commercial.

It was a smooth and efficient process. It's easy to approve requests and access services quickly.

The main downside for us was the learning curve at the beginning, especially when dealing with more advanced configurations and edge cases. Some parts are straightforward, but others require a deeper understanding before you can use them confidently. We also ran into a few situations where troubleshooting took longer than expected because the issue was not immediately obvious from the console alone.

It can become very pricey once you start scaling or growing as it has a pay per use model.

Authentication process can feel slow at times and push notifications don't always arrive immediately. While the security features are good.