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  1. Home
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  3. Prisma Access
Logo of Prisma Access

Prisma Access

byPalo Alto Networks
in
4.6
2025
Market Presence: Security Service Edge, Cyber-Physical Systems (CPS) Secure Remote Access Solutions

Overview

Product Information on Prisma Access

Updated 13th October 2025

What is Prisma Access?

Prisma Access is a cloud-delivered security software developed by Palo Alto Networks that provides secure access to applications and resources for users regardless of location. The software integrates firewall-as-a-service, secure web gateway, cloud access security broker, and zero trust network access capabilities. Prisma Access helps organizations protect remote and hybrid workforces by offering consistent security policies, threat prevention, and encrypted traffic inspection. The software addresses challenges related to secure connectivity, visibility, and control over application usage while supporting secure connections for mobile users and branch offices. It is designed to simplify network security management and improve compliance across distributed environments.

Prisma Access Pricing

Prisma Access software uses a subscription-based pricing model where charges are determined by factors such as user count, bandwidth requirements, and specific service features. Pricing may vary based on deployment size and selected capabilities, and is typically tailored for organizations through customized plans or tiers.

Overall experience with Prisma Access

Security Architect
3B - 10B USD, Banking
FAVORABLE

“Smooth Performance and High Uptime Offset By Limited Data Security and Vision”

4.0
Jan 1, 2026
Palo Alto Prisma access solution provides enhanced connectivity options with extended security. Product is specifically designed for Palo Alto customers. It has the same features as on-premise Palo Alto Next Gen Firewall and VPN gateways, so the transition is smooth. We are using Strata Cloud Manager for Prisma access management and monitoring. Strata Cloud Manager is more suited for cloud-only deployments and customers. Logging and monitoring options with the latest insight widget is awesome. It covers nearly all the security features for a company in the cloud. Uptime is very high. Performance is smooth. Local edges cover mainly all the primary areas. We have not seen a downtime incident in at least a 2 year period.
Cybersecurity Analyst
3B - 10B USD, Manufacturing
CRITICAL

“Comprehensive Visibility and System Integration Offset Steep Price and Complexity”

3.0
Feb 4, 2026
A useful tool that does is reliable and connected into many of our systems to provide a clear management platform for SSE.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Security Service Edge

About Company

Company Description

Updated 7th December 2023

Palo Alto Networks is a global cybersecurity organization shaping the future of cloud-centric technology. The main business objective is to provide effective cybersecurity solutions, maintaining and valuing the digital way of life. It addresses the significant issue of maintaining digital security in an increasingly online-centric world. The company utilizes innovative approaches leveraging advancements in artificial intelligence, analytics, automation, and orchestration. Offering an integrated platform and bolstering a burgeoning ecosystem of collaborators, it assures protection across various platforms including clouds, networks, and mobile devices. The organization envisions a progressively safe and secure digital world each day.

Company Details

Updated 1st July 2025
Company type
Public
Year Founded
2005
Head office location
SANTA CLARA, United States
Number of employees
10001+
Website
http://www.paloaltonetworks.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Prisma Access
Reviewer Insights for: Prisma Access
Performance of Prisma Access Across Market Features

Prisma Access Likes & Dislikes

Like

Features served in the solution are more than sufficient. The main reason why we've selected this solution instead of others is the enriched connectivity options. Service connection and remote connection is the go to option for our data center, cloud and 3rd party connectivity. Rule management is nearly identical to current on-premise Palo Alto/PAN Next Gen Firewalls. Global Protect Agent coexists with existing PAN VPN Gateways. Therefore, we don't need to maintain additional agent software on the clients. It also provides us with redundancy in case there's a switch over to other VPN GWs. AI Security, CASB and Data Security are also covered. ESA and Focused Services also cover Prisma Access. Global and Local is great with these services.

Like

Does very good to provides a lot of high level visibility into the traffic across our organization, and is able to continue to expand along with our expanding organization. Does good to integrate into other products to provide even further visibility.

Like

One of the biggest advantages for us is the centralized policy management. Security rules can be managed in one place and applied consistently across remote users and locations. That makes it much easier to maintain visibility and control compared to traditional VPN setups. Another thing I appreciate is the integration with the broader Palo Alto ecosystem. Since we already use Palo Alto firewalls in other parts of our infrastructure, the configuration and policy model felt familiar. The cloud-based approach also reduced the need to manage additional hardware.

Dislike

Management is a bit bulky. It's not very smooth compared to other vendors. Copilot in the portal is not action oriented. Prisma Access recommended infra version is still 10.2. I feel a bit outdated in comparison to our existing Palo Alto Firewalls. There's no small agent for the connectivity option as we're using the same Global Protect agent. Data security is not covered in the agent, therefore there is a gap for data security where we need to maintain additional agents on the client. Accessing the product team is very hard. We have not had a single customer meeting for at least a year. There is no customer board community. By the way, Palo Alto stopped conducting Global Ignites since 2020, I have no option to see what's going on with the Prisma Access Solution.

Dislike

Does require a significant study into to use at its full ability as it has a significant learning curve. Some places there is not good documentation so you will have to search hard or figure it out yourself. Is expensive but generally worth the price for it.

Dislike

The initial setup can be quite complex, especially if you're integrating it with existing network infrastructure and identitiy systems. It took us some time to fully understand the architecture and best practices. Troubleshooting can also require experience with the Palo Alto ecosystem, as logs and configurations are spread across different components. In addition, licensing and capacity planning ca sometimes be difficult to estimate when user numbers change frequently.

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Peer Discussions

Prisma Access Reviews and Ratings

4.6

(321 Ratings)

Rating Distribution

5 Star
64%
4 Star
34%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Security Architect
    1B-10B USD
    Banking
    Review Source

    Smooth Performance and High Uptime Offset By Limited Data Security and Vision

    4.0
    Jan 1, 2026
    Palo Alto Prisma access solution provides enhanced connectivity options with extended security. Product is specifically designed for Palo Alto customers. It has the same features as on-premise Palo Alto Next Gen Firewall and VPN gateways, so the transition is smooth. We are using Strata Cloud Manager for Prisma access management and monitoring. Strata Cloud Manager is more suited for cloud-only deployments and customers. Logging and monitoring options with the latest insight widget is awesome. It covers nearly all the security features for a company in the cloud. Uptime is very high. Performance is smooth. Local edges cover mainly all the primary areas. We have not seen a downtime incident in at least a 2 year period.
  • DEVELOPER FOR WEBMETHODS, MS POWERPLATFO
    50M-1B USD
    IT Services
    Review Source

    Reliable cloud-based secure remote access with strong policy control, but requires careful planning during deployment

    4.0
    Mar 5, 2026
    We started using Palo Alto Prisma Access a few years ago when our organization needed a more scalable way to provide secure remote access for employees and external partners. Traditional VPN solutions were becoming difficult to manage, especially with a growing number of remote users and distributed systems. In our experience, Prisma Access helped simplify secure connectivity by moving a lot of the infrastructure into the cloud. It allowed us to enforce consistent security policies without having to maintain multiple on-premise gateways. Once the initial setup and integration with our identity provider were complete, the platform became relatively stable and easy to operate.
  • Engineer
    50M-1B USD
    IT Services
    Review Source

    Managed Service Simplifies Security Deployment But Limits Flexibility For Legacy Systems

    4.0
    Oct 16, 2025
    The product works as advertised, with good security. Also, the customer experience has been great from planning and deployment to operation of the product.
  • IT Security & Risk Management Associate
    50M-1B USD
    Manufacturing
    Review Source

    Scalable cloud-delivered security platform with strong capabilities for remote access and consistent policy enforcement

    5.0
    Mar 10, 2026
    Overall our experience has been very positive. Our remote users have given us great feedback as well. The platform is reliable without the complexity of other perimeter security solutions. The management interface is great as well, providing visibility to our remote users to help improve security monitoring on those devices.
  • Engineering Manager
    50M-1B USD
    Consumer Goods
    Review Source

    High-Quality Supplier Facilitates Efficient Prisma Access Environment Setup

    5.0
    Dec 22, 2025
    The supplier supported us by involving operators with a high level of professionalism; they understood our needs and helped us prepare the new prisma access environment, facilitating our migration. After 2 years of utilization some new features has been proposed for increasing our security access and facilitate daily activities.
...
Showing Result 1-5 of 348

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