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  1. Home
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  3. Process360 Live
Logo of Process360 Live

Process360 Live

byiGrafx
in
4.7
Market Presence: Enterprise Business Process Analysis Tools, Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Overview

Product Information on Process360 Live

Updated 5th November 2024

What is Process360 Live?

The iGrafx Process360 Live platform is designed to meet the complex needs of enterprise business process analysis, offering tools that help organizations discover, design, and optimize their processes for better operational efficiency. With its AI-enabled Process Repository, the platform supports collaboration across teams, breaks down organizational silos, and manages the interdependencies of processes, providing a comprehensive view of the business. Users can map, analyze, and model workflows to gain insights that drive informed decision-making and alignment with strategic goals. iGrafx Process360 Live integrates process mining, design, and simulation capabilities, enabling enterprises to visualize end-to-end processes, assess risk, and ensure regulatory compliance. Trusted across industries, the platform empowers organizations to streamline operations, enhance productivity, and continuously improve their business processes.

Process360 Live Pricing

iGrafx Process360 Live pricing is a user-based and case-based model. iGrafx offers tiered starter packages tailored to organizational needs, from core process analysis to advanced digital twin capabilities. Each package includes access to process mining, process design, process simulation, and the AI-enabled Process Repository for collaboration and process management.

Process360 Live Product Images

Simulation Trace Mode
Simulation Trace Mode
Pia Diagram Creation
Pia Diagram Creation
Dashboard Process Excellence
Dashboard Process Excellence

Overall experience with Process360 Live

It Associate
3B - 10B USD, Software
FAVORABLE

“iGrafx will meet your Scope; grow your modeling, mining and insights needs incrementally.”

4.0
Jan 6, 2026
I find iGrafx a great solution for modeling, logical relationships between objects and plenty of room for architecting the semantic data model. iGrafx provided a robust training program and allowed us to maintain a single point of contact / trainer which kept the momentum and continuity.
Director of Operations
10B - 30B USD, Consumer Goods
CRITICAL

“Ease of Use Noted in iGrafx Despite Delays in MSA Finalization”

3.0
May 11, 2026
I have worked with iGrafx for 8 months as the business product owner. It is a good fit to our business architecture roadmap, however, no strategic partnership due to lack of Master Service Agreement.

About Company

Company Description

Updated 29th October 2024

iGrafx is a global provider of process intelligence and process management solutions, dedicated to helping organizations discover, design, and optimize their business processes. With the iGrafx Process360 Live platform, businesses can streamline operations, improve productivity, and ensure compliance with regulatory standards. The platform supports a full suite of capabilities, including process discovery, modeling, simulation, and predictive analytics, giving organizations a holistic view of their operations and enabling data-driven decisions. iGrafx serves a wide range of industries and is trusted by over 2,000 customers worldwide to drive meaningful transformation and achieve operational excellence.

Company Details

Updated 29th October 2024
Company type
Private
Year Founded
1991
Head office location
Tualatin, United States
Website
http://www.igrafx.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Process360 Live Reviews and Ratings

4.7

(254 Ratings)

Rating Distribution

5 Star
69%
4 Star
28%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.7

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • It Associate
    1B-10B USD
    Software
    Review Source

    iGrafx will meet your Scope; grow your modeling, mining and insights needs incrementally.

    4.0
    Jan 5, 2026
    I find iGrafx a great solution for modeling, logical relationships between objects and plenty of room for architecting the semantic data model. iGrafx provided a robust training program and allowed us to maintain a single point of contact / trainer which kept the momentum and continuity.
  • Trainee
    50M-1B USD
    Construction
    Review Source

    Crystal-clear process reductions and responsibilities

    5.0
    Feb 17, 2026
    iGrafx offers a very intuitive, clear interface and provides a quick and easy overview of links, dependencies and responsibilities.
    Automated Translation from German
  • Director of Operations
    10B+ USD
    Consumer Goods
    Review Source

    Ease of Use Noted in iGrafx Despite Delays in MSA Finalization

    3.0
    May 11, 2026
    I have worked with iGrafx for 8 months as the business product owner. It is a good fit to our business architecture roadmap, however, no strategic partnership due to lack of Master Service Agreement.
  • AUDIT MANAGER
    50M-1B USD
    Banking
    Review Source

    Seamless process mapping and publication with helpful support resources

    5.0
    May 19, 2026
    The overall product fits perfectly into our organisation, the usability and control for process mapping, publication and customer journey are exactly what we need. The features and functions work alongside all our teams seamlessly, now the organisation has grown we can look at business architecture integration. It would be great to have a work management facility which incorporates the resource models
  • Manager
    50M-1B USD
    Transportation
    Review Source

    Individual support and easy operation across many functions

    5.0
    Feb 17, 2026
    In addition to individual support, iGrafx offers excellent value for money.
    Automated Translation from German
...
Showing Result 1-5 of 291

Recommended Gartner Insights

  • Market Guide for Enterprise Business Process Analysis Tools
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Reviewer Insights for: Process360 Live
Performance of Process360 Live Across Market Features

Process360 Live Likes & Dislikes

Like

The Help Desk effectiveness, efficiency, and expertise are excellent. I have submitted how to and API help requests and the response time and thoroughness was top notch each time.

Like

The product is easy to use, has strong BPMN capabilities, and easy to integrate with API key.

Like

The user-friendliness is excellent. It's very easy to connect links, add documents and the like, and most importantly, it allows regular users to get an overview of all their processes. The ability to contact each other is absolutely essential. Collaboration at this level is virtually impossible, even if problems do arise.

Automated Translation from German
Dislike

We have had to build a BI process that extracts data from iGrafx and visualize on dashboards with filtering, multi-relational search and summary counts.

Dislike

Negotiating the MSA between iGrafx and our comp has taken more than 8 months and still no end in sight.

Dislike

As an administrator, some initial training or a good intuition is necessary to get to grips with iGrafx. Sometimes there are discrepancies between what I would like to do and what I am actually capable of. In these cases, contacting the iGrafx team is very helpful.

Automated Translation from German