Overview
Product Information on Process360 Live
What is Process360 Live?
Process360 Live Pricing
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Overall experience with Process360 Live
“Unified Approach Enables Confident Decision-Making But Challenges Onboarding New Users”
“Easy Visualization for Workflows Enhances Product Quality”
About Company
Company Description
iGrafx is a global provider of process intelligence and process management solutions, dedicated to helping organizations discover, design, and optimize their business processes. With the iGrafx Process360 Live platform, businesses can streamline operations, improve productivity, and ensure compliance with regulatory standards. The platform supports a full suite of capabilities, including process discovery, modeling, simulation, and predictive analytics, giving organizations a holistic view of their operations and enabling data-driven decisions. iGrafx serves a wide range of industries and is trusted by over 2,000 customers worldwide to drive meaningful transformation and achieve operational excellence.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Process360 Live
Reviewer Insights for: Process360 Live
Performance of Process360 Live Across Market Features
Process360 Live Likes & Dislikes
The most valuable feature is the platform's ability to provide a 360-degree view of our processes. By integrating process mining to discover the as-is state with modeling and simulation to design the to-be state, we can make data-driven decisions with confidence. The platform's predictive analytics and risk management features are particularly strong, helping us to proactively mitigate issues before they impact operations.
Read Full ReviewMy favourite part about this product is the easy interface for the process mapping and its ability to collaborate with team members in real time.
Read Full ReviewEasy to use tool for our BPM initiatives. It is great to have the opportunity to look at internal processes from a model/diagram perspective, as well as the process mining and simulation modules. These 3 modules let us understand how the process flows and connects with others, how it's currently running, and areas in which it can improve. It's also a great way to play with the 'what if' scenarios in a simulation. This has and will continue to help our organizations digital transformation initiatives.
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The platform is incredibly feature-rich, which is a great strength, but it can also present a steep learning curve for new users. While the support team is outstanding, more out-of-the-box templates for specific industries or use cases, especially for customer journey mapping, would help accelerate initial adoption and time-to-value for smaller teams.
Read Full ReviewThe dislike part is its advanced features are a bit complex to use initially, an onboarding resource like tutorial could be beneficial.
Read Full ReviewThe new licensing structure is more costly, so we've had to cut back on a significant amount of licenses, and we're unable to take advantage of PIA. This is limiting our reach and impact within the organization. The reporting capabilities on the processes and metadata we capture could be better as it's very manual and not intuitive. The UI could be improved on the process mining analysis page, making it sometimes difficult to see all of the important details.
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Peer Discussions
Process360 Live Reviews and Ratings
- Manager, IT Security and Risk Management<50M USDHealthcare and BiotechReview Source
Unified Approach Enables Confident Decision-Making But Challenges Onboarding New Users
iGrafx Process360 Live has become an indispensable tool for our organization. The platform provides a comprehensive and unified approach to process management, combining powerful process mining with robust modeling, simulation, and predictive analytics. The user-friendly interface and exceptional support have made our journey toward continuous process improvement both effective and enjoyable. - IT OFFICERGov't/PS/EdGovernmentReview Source
Process360 is a great solution for process intelligence initiatives
iGrafx has been a trusted partner over the past few years. As heavy users of the platform, we've consistently had a positive experience - not only with the the tool itself but also with the team behind it. The platform has enabled us to conduct in-depth analysis of our internal business processes, leading to valuable insights and opportunities for optimization. We are excited about leveraging the new AI feature, PIA, to help cut down our process modeling time and additional features as this matures down the line. The reporting features are still a little lacking but hoping there's updates in the near future. Also, recent changes to their licensing model has caused us to reduce our licenses. - PROCESS/SOLUTIONS ARCHITECT1B-10B USDBankingReview Source
Business Architecture Enhanced By Detailed Mapping And Responsive Customer Support Options
iGrafx is proving to be an outstanding product in terms of process mapping and modeling, taking the experience to new levels. Though new to the Mining component, I am blown away at the capabilities that I have seen so far. The data ingestion is seamless, and the output is incredible. I'm excited to continue to learn and use this amazing tool. - SENIOR BUSINESS PROCESS ANALYST50M-1B USDRetailReview Source
Feature-Rich BPA Platform Facilitates Process Automation and reporting
Great experience working with this company and their BPA tool which has a lot of development behind it. - Audit Manager50M-1B USDBankingReview Source
Quick To Use With Strong Security But Missing Document Access Reporting
We've never had any issues using the application - The application is quick and easy to use. No other application on the mark which is at the same level