Aris has been an essential tool for identifying operational bottlenecks and driving front to back process optimization. The platform’s ability to handle billions of data rows across multiple departments makes it a true enterprise grade solution. We have specifically benefited from process accelerators and native connectors for SAP and Salesforce, which enabled faster time to insights. Although the learning curve for casual users can be steep, the quality of the dashboards and the collaborative portal have significantly improved transoarency and common understanding across our organization.

We are utilizing ARIS for process mining, this has been a mixed experience so far. On the one hand this is a great tool to get insights into processes - however to make business decisions the organization aims to do analysis based on processes which may not have a standard nature. Due to the inherent complexity of processes in a multi-billion dollar organization, providing only standard features without customizable analysis capabilities does not serve the decision making.