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  3. Celonis Process Intelligence Platform
Logo of Celonis Process Intelligence Platform

Celonis Process Intelligence Platform

byCelonis
in
4.4
2025
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms), Accounts Payable Applications

Overview

Product Information on Celonis Process Intelligence Platform

Updated 13th October 2025

What is Celonis Process Intelligence Platform?

Celonis Process Intelligence Platform is a software that enables organizations to analyze, monitor, and optimize their business processes by leveraging data from underlying IT systems. The software applies process mining and automation capabilities to provide insights into process execution, identify inefficiencies, and reveal deviations from intended workflows. By connecting to source systems, the software visualizes end-to-end process flows, tracks key performance indicators, and uncovers bottlenecks or compliance issues. It also offers tools for automation, simulation, and scenario analysis to support data-driven process improvements. This software addresses the business problem of limited process visibility and helps organizations enhance operational efficiency and process reliability.

Celonis Process Intelligence Platform Pricing

Celonis Process Intelligence Platform software typically offers a subscription-based pricing model structured around user or enterprise licenses, with pricing tiers that vary depending on the volume of data processed, number of users, and required features such as advanced analytics and integration options. Custom pricing may be provided for larger organizations or specific needs.

Overall experience with Celonis Process Intelligence Platform

IT Associate
1B - 3B USD, Manufacturing
FAVORABLE

“Celonis Excels at Process Visualization but Lacks Detailed Guidance for Complex Implementations”

4.0
Sep 4, 2025
Celonis is overall a great tool to get an understanding of your process related data. The UI looks great and there are plenty of visualization possibilities. However, since they are leading the development of this technology a lot of the new features are made available and being heavily advertised before they are completely ready. This happened for example with the new object-centric process mining, where a lot of questions regarding the implementation and best-practices couldn't even be answered by their internal experts due to this technology being released before the staff was properly trained on it. While the support used to be a bit slow, we are now being really well supported and are in a constant exchange.
Business Process Architect
50M - 250M USD, Energy and Utilities
CRITICAL

“5 years use of Process Designer highlights mixed progress and service positivity”

3.0
Jul 31, 2025
Our company was a Symbio customer before it became a Celonis customer due to the takeover of the company. Hence the rating refers to an overall experience of 5 years working with the product now called "Process Designer". The ambition of the vendor was always somewhat higher than what the product could provide in reality. Too many bugs, no consistent f2e development of features. Lately we have seen improvements in the design and functionality as well as communication.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Process Mining Platforms (Transitioning to Process Intelligence Platforms)

About Company

Company Description

Updated 11th December 2024

Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2011
Head office location
New York City, United States
Number of employees
1001 - 5000
Website
http://www.celonis.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Celonis Process Intelligence Platform
Reviewer Insights for: Celonis Process Intelligence Platform
Deciding Factors: Celonis Process Intelligence Platform Vs. Market Average
Performance of Celonis Process Intelligence Platform Across Market Features

Celonis Process Intelligence Platform Likes & Dislikes

Like

Great visualization of process data. Quick interface and tool reacts fast, which is helpful for drilldowns on the data and is often highlighted by our users. Level of support has improved over the years.

Like

The product does the job it was designed for. The service is always friendly, very optimistic and approachable.

Like

Celonis makes it easy to create professional, visually consistent dashboards. The knowledge model concept streamlines reusable logic and keeps analyses organized. Uploading data is quick and straightforward.

Dislike

Features are often released before they are thoroughly tested. Documentation is overall not sufficient for more complex use-cases. Many specific capabilities are not even mentioned, or the documentation just scratches the surface. This is especially annoying since Celonis uses their own PQL (process-query language), so they are the only source for documentation.

Dislike

Product (Process Designer): Not enough capabilities/rights for the role process author. No undo-button nor recycle bin. No easy transfer from any other format to the product (e.g. from Mural/Whiteboard after a process discovery workshop, from .ppt or Excel) Service: n/a for Process Designer coverage. For Celonis overall, sometimes Sales/Marketing seems more important than delivery.

Dislike

I wish there were more visualization options available. It would be helpful to have recommended visualization suggestions, similar to what other platforms offer. The transition from Analysis to Views could be more seamless.

Top Celonis Process Intelligence Platform Alternatives

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Peer Discussions

Celonis Process Intelligence Platform Reviews and Ratings

4.4

(719 Ratings)

Rating Distribution

5 Star
51%
4 Star
45%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Associate
    1B-10B USD
    Manufacturing
    Review Source

    Celonis Excels at Process Visualization but Lacks Detailed Guidance for Complex Implementations

    4.0
    Sep 4, 2025
    Celonis is overall a great tool to get an understanding of your process related data. The UI looks great and there are plenty of visualization possibilities. However, since they are leading the development of this technology a lot of the new features are made available and being heavily advertised before they are completely ready. This happened for example with the new object-centric process mining, where a lot of questions regarding the implementation and best-practices couldn't even be answered by their internal experts due to this technology being released before the staff was properly trained on it. While the support used to be a bit slow, we are now being really well supported and are in a constant exchange.
  • Supply Chain Analyst Intern
    10B+ USD
    IT Services
    Review Source

    Dashboard Creation Is Streamlined But Visualization Options Are Limited For Users

    5.0
    Aug 19, 2025
    The platform makes it easy to build beautiful, professional dashboards with consistent color palettes and design options. I also appreciate how reusable filters and other features are built in, which streamlines analysis and saves time across projects.
  • Cloud Security Engineer
    50M-1B USD
    IT Services
    Review Source

    Celonis Facilitates Insightful Process Mapping But Faces Hurdles With Large Data Sets

    4.0
    Aug 7, 2025
    Celonis excels at visualizing process inefficiencies and helps teams act on data-driven insights. The interface is intuitive, and the process discovery is powerful. However, initial implementation can be complex, especially when integrating with legacy systems or when process documentation is lacking.
  • IT Business Analyst
    50M-1B USD
    Manufacturing
    Review Source

    Data Analytics Drive Organizational Progress

    5.0
    Aug 21, 2025
    Celonis has been a great partner. They are personable, relatable, and accommodating while also adhering to project scope and deadlines.
  • Software Developer
    50M-1B USD
    IT Services
    Review Source

    Celonis Platform Offers Transparency, Integration, and AI-Driven Process Optimization

    5.0
    Sep 4, 2025
    The Celonis process intelligence platform is it's flagship product, combining process mining, AI, and automation capabilities.
...
Showing Result 1-5 of 732

Recommended Gartner Research

  • Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
  • Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)

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