Celonis Process Intelligence Platform

The OCPM (Object-Centric Process Mining) approach is a technology you don't see (yet?) on competitor's products. It accelerated the deployment of our use cases by leveraging the work done on the common objects & events model. I have heard good and bad things about their consulting offer through talking with other clients, but our experience was great - they did the initial implementation and kept on supporting us until all the use cases were producing measurable value. The product is regularly updated and new features often lead to an increase in productivity for either the IT or business team. Their platform has been very stable for us so far.

The product does the job it was designed for. The service is always friendly, very optimistic and approachable.

My personal experience has been splendid and comfortable. I like this the most as it provides loads of insights which were not recognized earlier. The opportunity to make processes efficient and identify violations saves valuable time and resources and this helps to a greater extent in multiple facets of the company. Also the technical expertise and guidance offered on occasions of queries raised makes the experience valuable and beneficial. The introduction of the ML workbench seals the deal and unlocks loads of opportunities. The new view offers a better UI and state-of-the-art dashboarding capabilities, which makes it easier for the business to consume. Also the simple UI for OCPM is also great. The ability to also track and record the value and benefits realized using the transformation Hub also makes value reporting very easy.

Their approach to Generative AI is great on paper - imagine being able to ask about the performance of your processes - but could be greatly improved by providing ready-to-use Knowledge Models - the ones they produce are clearly not documented well enough to be reused by their GenAI product.

Product (Process Designer): Not enough capabilities/rights for the role process author. No undo-button nor recycle bin. No easy transfer from any other format to the product (e.g. from Mural/Whiteboard after a process discovery workshop, from .ppt or Excel) Service: n/a for Process Designer coverage. For Celonis overall, sometimes Sales/Marketing seems more important than delivery.

Loading or synching is at times an issue, but the problem is solved automatically within a day at the maximum. Inability to connect to SOAP APIs and paginations in the extractor builder is a disappointment.