Overview
Product Information on Celonis Process Intelligence Platform
What is Celonis Process Intelligence Platform?
Celonis Process Intelligence Platform Pricing
Overall experience with Celonis Process Intelligence Platform
“Celonis Excels at Process Visualization but Lacks Detailed Guidance for Complex Implementations”
“5 years use of Process Designer highlights mixed progress and service positivity”
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Company Description
Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Celonis Process Intelligence Platform
Reviewer Insights for: Celonis Process Intelligence Platform
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Performance of Celonis Process Intelligence Platform Across Market Features
Celonis Process Intelligence Platform Likes & Dislikes
Great visualization of process data. Quick interface and tool reacts fast, which is helpful for drilldowns on the data and is often highlighted by our users. Level of support has improved over the years.
The product does the job it was designed for. The service is always friendly, very optimistic and approachable.
Celonis makes it easy to create professional, visually consistent dashboards. The knowledge model concept streamlines reusable logic and keeps analyses organized. Uploading data is quick and straightforward.
Features are often released before they are thoroughly tested. Documentation is overall not sufficient for more complex use-cases. Many specific capabilities are not even mentioned, or the documentation just scratches the surface. This is especially annoying since Celonis uses their own PQL (process-query language), so they are the only source for documentation.
Product (Process Designer): Not enough capabilities/rights for the role process author. No undo-button nor recycle bin. No easy transfer from any other format to the product (e.g. from Mural/Whiteboard after a process discovery workshop, from .ppt or Excel) Service: n/a for Process Designer coverage. For Celonis overall, sometimes Sales/Marketing seems more important than delivery.
I wish there were more visualization options available. It would be helpful to have recommended visualization suggestions, similar to what other platforms offer. The transition from Analysis to Views could be more seamless.
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Peer Discussions
Celonis Process Intelligence Platform Reviews and Ratings
- IT Associate1B-10B USDManufacturingReview Source
Celonis Excels at Process Visualization but Lacks Detailed Guidance for Complex Implementations
Celonis is overall a great tool to get an understanding of your process related data. The UI looks great and there are plenty of visualization possibilities. However, since they are leading the development of this technology a lot of the new features are made available and being heavily advertised before they are completely ready. This happened for example with the new object-centric process mining, where a lot of questions regarding the implementation and best-practices couldn't even be answered by their internal experts due to this technology being released before the staff was properly trained on it. While the support used to be a bit slow, we are now being really well supported and are in a constant exchange. - Supply Chain Analyst Intern10B+ USDIT ServicesReview Source
Dashboard Creation Is Streamlined But Visualization Options Are Limited For Users
The platform makes it easy to build beautiful, professional dashboards with consistent color palettes and design options. I also appreciate how reusable filters and other features are built in, which streamlines analysis and saves time across projects. - Cloud Security Engineer50M-1B USDIT ServicesReview Source
Celonis Facilitates Insightful Process Mapping But Faces Hurdles With Large Data Sets
Celonis excels at visualizing process inefficiencies and helps teams act on data-driven insights. The interface is intuitive, and the process discovery is powerful. However, initial implementation can be complex, especially when integrating with legacy systems or when process documentation is lacking. - IT Business Analyst50M-1B USDManufacturingReview Source
Data Analytics Drive Organizational Progress
Celonis has been a great partner. They are personable, relatable, and accommodating while also adhering to project scope and deadlines. - Software Developer50M-1B USDIT ServicesReview Source
Celonis Platform Offers Transparency, Integration, and AI-Driven Process Optimization
The Celonis process intelligence platform is it's flagship product, combining process mining, AI, and automation capabilities.