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Overview

Product Information on Celonis Process Intelligence Platform

Updated 13th October 2025

What is Celonis Process Intelligence Platform?

Celonis Process Intelligence Platform is a software that enables organizations to analyze, monitor, and optimize their business processes by leveraging data from underlying IT systems. The software applies process mining and automation capabilities to provide insights into process execution, identify inefficiencies, and reveal deviations from intended workflows. By connecting to source systems, the software visualizes end-to-end process flows, tracks key performance indicators, and uncovers bottlenecks or compliance issues. It also offers tools for automation, simulation, and scenario analysis to support data-driven process improvements. This software addresses the business problem of limited process visibility and helps organizations enhance operational efficiency and process reliability.

Celonis Process Intelligence Platform Pricing

Celonis Process Intelligence Platform software typically offers a subscription-based pricing model structured around user or enterprise licenses, with pricing tiers that vary depending on the volume of data processed, number of users, and required features such as advanced analytics and integration options. Custom pricing may be provided for larger organizations or specific needs.

Overall experience with Celonis Process Intelligence Platform

Data Analyst
1B - 3B USD, Healthcare and Biotech
FAVORABLE

“Process monitoring with advanced tools stand out”

5.0
Feb 26, 2026
Celonis has great functionality and is very versatile in terms of process mining. It can do a lot even in terms of BI, operational use cases, but it excels at the process mining part and to show eventlogs and process variants.
Business Process Architect
50M - 250M USD, Energy and Utilities
CRITICAL

“5 years use of Process Designer highlights mixed progress and service positivity”

3.0
Jul 31, 2025
Our company was a Symbio customer before it became a Celonis customer due to the takeover of the company. Hence the rating refers to an overall experience of 5 years working with the product now called "Process Designer". The ambition of the vendor was always somewhat higher than what the product could provide in reality. Too many bugs, no consistent f2e development of features. Lately we have seen improvements in the design and functionality as well as communication.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Celonis Process Intelligence Platform

byCelonis
in
4.4
2025
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms), Accounts Payable Applications

About Company

Company Description

Updated 11th December 2024

Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2011
Head office location
New York City, United States
Number of employees
1001 - 5000
Website
http://www.celonis.com

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User Sentiment About Celonis Process Intelligence Platform
Reviewer Insights for: Celonis Process Intelligence Platform
Deciding Factors: Celonis Process Intelligence Platform Vs. Market Average
Performance of Celonis Process Intelligence Platform Across Market Features

Celonis Process Intelligence Platform Likes & Dislikes

Like

New views are easy to use and set up. For an SAP user, there are a lot of out-of-the-box functionalities such as starter kits and process object catalogues. I like that I can manage the whole ETL pipeline, front-end programming and set up new views quickly with existing knowledge models.

Like

The product does the job it was designed for. The service is always friendly, very optimistic and approachable.

Like

Speed, stability, and reliability of both data integration and studio / apps. User and developer experience. Steady improvement and commitment to OCPM implementation.

Dislike

Some UI/UX issues bug me a lot: Celonis seems very bad at recognizing bugs in the code (can't identify simple errors at all or can't show you where an error is - no line or highlight, just a character number in a long code), Nested KPIs in the knowledge model are hard to dig into. Secondly, the PQL is a code that only Celonis uses, so there is little help in the internet or through AI beyond the Celonis documentation. Automation with action flows has high functionality, but is cumbersome and buggy to use.

Dislike

Product (Process Designer): Not enough capabilities/rights for the role process author. No undo-button nor recycle bin. No easy transfer from any other format to the product (e.g. from Mural/Whiteboard after a process discovery workshop, from .ppt or Excel) Service: n/a for Process Designer coverage. For Celonis overall, sometimes Sales/Marketing seems more important than delivery.

Dislike

Sometimes complex to navigate, sometimes challenging to keep pace with the speed of innovation, object centric process mining powerful but demanding

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Celonis Process Intelligence Platform Reviews and Ratings

4.4

(724 Ratings)

Rating Distribution

5 Star
51%
4 Star
45%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Data Analyst
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Process monitoring with advanced tools stand out

    5.0
    Feb 26, 2026
    Celonis has great functionality and is very versatile in terms of process mining. It can do a lot even in terms of BI, operational use cases, but it excels at the process mining part and to show eventlogs and process variants.
  • Associate
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Advanced Process Intelligence Platform Offers Robust Features with Fast Innovation Cycles

    5.0
    Mar 12, 2026
    It's a pleasure working with Celonis. Allows a small team to achieve exceptional results. Leading edge process intelligence platform in terms of features, fast innovation cycles, performance and stability. Highly integrated ingestion, transformation, knowledge modeling, analytics / app development and deployment. Highly engaged and supportive team, focused on customer value and success, with access to product management and development teams.
  • Manager
    10B+ USD
    Manufacturing
    Review Source

    Cost, Setup, and Rapid Changes Complicate Use of Comprehensive Tool

    4.0
    Feb 19, 2026
    Enterprise grade, most feature-rich tool on the market, evolving faster than competitors. That said, initial set up and modelling feel heavy (too much dependency on data engineers) but once set up is done, day to day functions are smooth without interruptions.
  • Software Development Manager
    10B+ USD
    Telecommunication
    Review Source

    Powerful Insights, Intutitive Platform, Real Operational Value

    5.0
    Feb 23, 2026
    I am happy with both the usability of the platform and the tangible results we have achieved.
  • Prinicipal
    <50M USD
    Healthcare and Biotech
    Review Source

    Valuable Deliverables and Support Offset by Slow Loading Times in Product Usage

    5.0
    Feb 25, 2026
    good and constant support, valuable deliverables, beneficial
...
Showing Result 1-5 of 737

Recommended Gartner Insights

  • Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
  • Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)