Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.
Do You Manage Peer Insights at Celonis?
Access Vendor Portal to update and manage your profile.
New views are easy to use and set up. For an SAP user, there are a lot of out-of-the-box functionalities such as starter kits and process object catalogues. I like that I can manage the whole ETL pipeline, front-end programming and set up new views quickly with existing knowledge models.
The product does the job it was designed for. The service is always friendly, very optimistic and approachable.
Speed, stability, and reliability of both data integration and studio / apps. User and developer experience. Steady improvement and commitment to OCPM implementation.
Some UI/UX issues bug me a lot: Celonis seems very bad at recognizing bugs in the code (can't identify simple errors at all or can't show you where an error is - no line or highlight, just a character number in a long code), Nested KPIs in the knowledge model are hard to dig into. Secondly, the PQL is a code that only Celonis uses, so there is little help in the internet or through AI beyond the Celonis documentation. Automation with action flows has high functionality, but is cumbersome and buggy to use.
Product (Process Designer): Not enough capabilities/rights for the role process author. No undo-button nor recycle bin. No easy transfer from any other format to the product (e.g. from Mural/Whiteboard after a process discovery workshop, from .ppt or Excel) Service: n/a for Process Designer coverage. For Celonis overall, sometimes Sales/Marketing seems more important than delivery.
Sometimes complex to navigate, sometimes challenging to keep pace with the speed of innovation, object centric process mining powerful but demanding