Name: UiPath Platform
Rating: 4.5 (2683 reviews)

Overview

Product Information on UiPath Platform

Updated 14th April 2026

What is UiPath Platform?

Orchestrate processes across the enterprise to keep your business in sync with company-wide goals. Identify opportunities, automate processes end-to-end, make informed decisions, and execute tasks with consistency and accuracy. Build automations and AI agents that deliver real ROI—fast, flexible, and enterprise-ready. Design agents and automations that transform entire processes—not isolated tasks Use low-code, pro-code, and prebuilt agent templates in one unified environment Reuse assets to launch AI workflows in weeks, not months

Overall experience with UiPath Platform

Data and Analytics Manager

1B - 3B USD, Insurance (except health)

FAVORABLE

“UiPath Streamlines Automation With Intuitive Tools but Advanced Features Remain Complex”

5.0

Feb 3, 2026

My overall experience with UiPath has been very positive. The platform has proven to be robust, intuitive, and higlhly adaptable to the automation needs we manage at our org. Its user-friendly interface, combined with a wide ser of pre-built activities and strong integration capabilities, has allowed us to streamline processes efficiently and reduce manual workloads across different areas.

IT Services Associate

<50M USD, IT Services

CRITICAL

“Traditional RPA with strong potential but hindered by poor support, actively working to integrate AI and develop new products.”

3.0

Apr 8, 2026

The traditional RPA is reliable, but the newly released version is riddled with bugs. Despite reporting these issues to their support team, they seem uninterested in addressing them.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Robotic Process Automation

About Company

Company Description

UiPath is a global entity whose focus lies in utilizing the transformative capabilities of AI and automation to unleash the limitless potential of individuals and facilitate human progress. Currently, the company is expanding its horizons beyond Robotic Process Automation, offering a highly effective and user-friendly AI-Powered Business Automation Platform. It is driven to bring together the leading minds to bring forth the next big leap in AI-powered automation. The company, based in New York City, operates developmental centers scattered throughout the United States, Romania, India, and Japan.

Company Details

Company type

Public

Year Founded

2005

Head office location

New York, United States

Number of employees

1001 - 5000

Website

http://www.uipath.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About UiPath Platform

Reviewer Insights for: UiPath Platform

Performance of UiPath Platform Across Market Features

UiPath Platform Likes & Dislikes

What I like most about UiPath is its ability to simplify and accelerate automation development through an intuitive and well-structured environment. The platform offers a rich library of pre-built activities, connectors, and templates that significantly reduce development time and allow us to focus on solving business challenges rather than building everything from scratch. I also value its strong orchestration and monitoring capabilities. UiPath Orchestrator provides full visibility of our automation ecosystem, making it easy to schedule, manage, and scale robots as our needs grow. This has been essential for maintaining reliability and operational continuity to automated processes. Additionally, the constant evolution of the platform, especially with AI-powered features, document understanding, and improved integrations, has enabled us to expand use cases and deliver more impactful automation initiatives across the organization.

1. Orchestrator is the ideal platform for efficiently managing workflow health. 2. Unattended Robot is the crown jewel of UiPath. 3. Serverless Robot excels at effortlessly running my workflows with its ready-to-use robotic capabilities.

1. Integration capabilities with legacy applications (like Mainframe) and modern applications / GEN AI activities ( Data flow becomes much smoother ) 2. Transparency and Ease of Auditing of AI Interactions and Automated Solutions with HITL Capabilities. 3. UiPath Community Support and Vendor eagerness to help and provide assistance services whenever required.

Some of its components, especially those related to advanced automation, AI features and document understanding, still require considerable configuration effort and can feel complex for new or non-technical users. While the platform is useful, achieving optimal performance sometimes involves navigating multiple tools, packages, or dependencies that are not always straightforward.

Their support is terrible, as they prioritize closing tickets over resolving the issues you encounter. Their AI may seem impressive at first glance, but once implemented, it proves to be highly disappointing. Their newly launched or released products lack cohesion and fail to create synergy. They introduce updates to their products that include significant changes. The sales team focuses more on pushing products rather than thoroughly understanding their clients' needs. The Automation Suite implementation requires the expertise of an experienced official IT team to streamline and troubleshoot the installation process effectively.

1. UiPath Insights has Templates which we can utilize but there is an option to customize or build on top of these templates. 2. Process scoping and mining needs to be introduced as a mandatory service (as part of licensing, this would eventually help the Organizations to define their path and work faster towards initiatives).

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Peer Discussions

UiPath Platform Reviews and Ratings

Recommended Gartner Insights

Program Director, Intelligent Automation + Entrepreneur

I have tried to decentralize RPA, but it's really difficult since to build them you need a software development background, it takes a month of training, and you need to be continuously building to keep one's skillset honed. RDA on the other hand is great to democratize.

VP of IT

I would recommend RPA long term due to it's major reliance on the GUI. In theory you can MVP with RPA for a period of time until you have a more elegant solution leveraging for example an Azure pipeline that can trigger some of the actions needed on AD and other systems.

1B-10B USD

Insurance (except health)

Review Source

UiPath Streamlines Automation With Intuitive Tools but Advanced Features Remain Complex

Engineer

50M-1B USD

Assessing UiPath Integration with Legacy Systems, AI, and Business Process Governance

4.0

Apr 6, 2026

I have been using UiPath's RPA solutions for more than 7 years in our team and previous organization and I have automated various business processes spanning across multiple business teams like finance, security, operations and Audit teams this involves long running processes where human intervention is required. In recent years, we have started using Document Understanding and Gen AI activities for large and scanned document processing and summarization. I have also explored UiPath Apps for Business Users hand-offs and ad-hoc triggers which increased the accessibility and efficiency of the process with minimum delays in processing. We have leveraged the action center for validation tasks which allows the business users to make decisions on critical scenarios in data extraction from scanned documents and processing high-cost transactions. We are currently exploring the implementation of semi and fully autonomous processes using Agents, exposing existing RPA workflows as tools to LLMs, and adding context of business process and escalation whenever needed. For governance and auditing purposes, we have assigned the PII policy to Automation Ops to enable In-Flight Masking of sensitive data for all Gen AI interactions. We have built strong CI/CD processes using Orchestrator APIs, which enforces mandatory peer-review and checks before deploying the workflows in Production.

IT Manager

10B+ USD

Media

Driving Smarter Automation with UiPath's Next-Gen Agentic Capabilities

Mar 20, 2026

I have had a really good experience working with UiPath's Agentic Autmation so far. It feels like a big step up from traditional RPA, especially with how it handles decision-making and dynamic workflow. I like how it brings AI and automation together, that makes it easier to build business specific solutions that require not only rule based but also dependable on situations. This brings not only task automation but end to end process automation.

IT Associate

Banking

Excellent Agentic Testing platform with strong tooling and framework support

Apr 11, 2026

Complete solution for Agentic Testing, built on a platform certified for enterprise grade AI governance and security standards relevant for financial institutions (ISO/IEC 42001:2023, SOC 2 Type 2, AIUC-1)

Consumer Goods

Transition from UI-Based to Agentic Automation Improves Application Connectivity

Mar 23, 2026

What i love most about how Uipath evolved is that it’s become user friendly. Back in 2016 from just ui based automation to Agentic automation, uipath has come a long way. Most organizations use multiple applications that don't integrate with each other but with uipath it connects with all and helps us to do end to end automation. From working as developer in 2016 and after 10 years working on same tool as solution architect Uipath helped to me to learn so many things over a year