We have built a truly exceptional long-term partnership with AA, grounded in trust, transparency, and a shared commitment to enterprise-scale automation excellence. What has worked especially well is the openness on both sides to co-design solutions, adapt to changing business needs, and continuously raise the bar on automation quality, resilience, and value delivery. Like any long-standing partnership operating at scale, we have faced challenges along the way-ranging from platform evolution and architectural complexity to integration, stability, and change-management considerations. However, those challenges were addressed through candid dialogue, shared ownership, and a strong focus on root-cause resolution rather than short-term fixes. This has allowed us drive sustained automation and AI-enabled impact across the enterprise.

Implementation of APA (Enterprise Knowledge on prem) took longer than expected and did not prove its value.