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  3. IBM Process Mining
Logo of IBM Process Mining

IBM Process Mining

byIBM
in
4.4
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms), Digital Twin of an Organization Platforms

Overview

Product Information on IBM Process Mining

Updated 18th October 2024

What is IBM Process Mining?

An AI-powered solution that helps organizations discover, model, analyze and improve business processes by creating a digital twin of operations. Uses a data-driven approach to provide clear insights into how processes function, addressing inefficiencies and gaps. Leveraging advanced process intelligence and AI-driven recommendations, it prioritizes impactful changes that align with strategic goals and drive better outcomes. The interface simplifies process analysis and modeling, making it accessible to all users. Features like continuous monitoring, automated alerts, and KPI tracking help maintain efficiency and compliance, keeping businesses in control of their transformation efforts. Designed to eliminate complexity, IBM Process Mining drives continuous improvement, transforming operations through actionable insights that deliver measurable results.

IBM Process Mining Pricing

IBM Process Mining offers a flexible pricing model designed to meet business needs, for both cloud-based and on-premises deployments. Both options include full access to all features. Customers start with multiple projects and scale as their needs grow. Available directly through IBM, partners, or via AWS Marketplace.

IBM Process Mining Product Images

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Advanced analytics reporting
Advanced analytics reporting
Model confirmance
Model confirmance

Overall experience with IBM Process Mining

Engineer
<50M USD, Banking
FAVORABLE

“IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex”

4.0
Aug 8, 2025
IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
IT Associate
<50M USD, Software
CRITICAL

“IBM Process Mining Enhances Visibility But Faces Setup and Maintenance Challenges”

3.0
Jul 18, 2025
IBM Process Mining has provided valuable end-to-end visibility for our business, the ability to uncover real process flows and identify inefficiencies, and supporting automation has improved our operational efficiency and also the dashboards are user friendly.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Process Mining
Reviewer Insights for: IBM Process Mining
Deciding Factors: IBM Process Mining Vs. Market Average
Performance of IBM Process Mining Across Market Features

IBM Process Mining Likes & Dislikes

Like

The platform excels at turning complex workflows into easy-to-understand visual diagrams. This allowed us to quickly see our actual processes and pinpoint anomalies or bottlenecks without having to manually sift through raw data

Like

User friendly console. End to end process visibility seamless integration

Like

The user interface is intuitive, and the dashboard made it easy to communicate findings with stakeholders. overall process mining has been a valuable tool for optimizing workflows and enhancing operational efficiency.

Dislike

the initial implementation process was quite complex and time-consuming. We had a hard time configuring the data connectors and mapping our specific event logs, which led to a longer-than-expected deployment phase

Dislike

Often maintenance is required Complex initial setup Limited customization

Dislike

I felt it does not perform well with large data sets also the process of extracting and cleaning events logs is time consuming and requires significant coordination with IT and business teams

Top IBM Process Mining Alternatives

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Peer Discussions

IBM Process Mining Reviews and Ratings

4.4

(185 Ratings)

Rating Distribution

5 Star
50%
4 Star
48%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
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Reviewer's Job Function
  • Engineer
    <50M USD
    Banking
    Review Source

    IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex

    4.0
    Aug 8, 2025
    IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
  • ENGINEER
    1B-10B USD
    Hardware
    Review Source

    A tool for process transparency and efficiency

    4.0
    Nov 16, 2025
    My answer with IBM process mining has been positive. this platform provides clear visibility into our business platform process, helping identify inefficiencies and bottlenecks. the implementation process is straightforward and the integration with existing system was smooth. I particularly appreciated the advanced analytics and automation, which allowed us to make-data-driven decisions and improve performance
  • IT Support Specialist
    <50M USD
    Manufacturing
    Review Source

    Detailed Analytics Improve Decision Making While Report Generation Occasionally Slows Down

    4.0
    Aug 5, 2025
    IBM Process mining has been a useful tool for understanding and optimizing our business processes.its helped us spot inefficiencies we wouldnt have nboted otherwise and provided clear data to back up improvement decisions.
  • OPERATIONS ASSOCIATE
    <50M USD
    Retail
    Review Source

    IBM Process Mining Streamlines Analysis, adds Clarity to Process Data

    5.0
    Aug 5, 2025
    IBM Process Mining impressed me with its ability to seamlessly ingest event logs from multiple enterprise systems without extensive pre-processing. The tool's AI-assisted conformance checking that identifies deviations, inefficiencies, and compliance risks which saved hours of manual auditing. For technically demanding environment, it offers robust scalability and extensibility.
  • MANAGER, STRATEGY
    50M-1B USD
    Media
    Review Source

    A powerful Platform for Process transparency, optimization and transformation

    5.0
    Jul 28, 2025
    Working with IBM Process Mining has been a truly exceptional experience. The platform provides deep insights into process inefficiencies or bottlenecks, enabling the team to make data-driven improvements. It has powerful visualization tools, the integration with our existing systems was easy, and the robust data analysis capabilities have exceeded our expectations.
...
Showing Result 1-5 of 201

Recommended Gartner Research

  • Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
  • Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)

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