• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • Conversational AI Platforms
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Augmented Data Quality Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Intranet Packaged Solutions
      • SD-WAN
      • Edge Distribution Platforms
      • View All
    • Finance

      • Expense Management Software
      • Financial Planning Software
      • Financial Close and Consolidation Solutions
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • Endpoint Management Tools
      • IT Service Management Platforms
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Customer Data Platforms
      • Event Marketing and Management Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Collaborative Work Management
      • Visual Collaboration Applications
      • Knowledge Management (KM) Software
      • Meeting Solutions
      • View All
    • Public Sector and Government

      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Government ERP Solutions
      • Citizen Service Delivery
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Digital Shelf Analytics
      • View All
    • Sales

      • Revenue Enablement Platforms
      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Configure, Price and Quote Applications
      • Search and Product Discovery
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Business Process Automation Tools
      • Enterprise Architecture Tools
      • Business Orchestration and Automation Technologies
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Game Engine Software
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Website Builders
      • Developer Productivity Insight Platforms
      • AI Agents for Application Developers
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Feature Management
      • Application Crowdtesting Services
      • Test Data Management
      • API Generation Software
      • Prototyping Software
      • Mobile App Analytics
      • AI-Augmented Code Modernization Tools
      • Virtual Reality Development Software
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Green Software Engineering
      • Event Brokers
      • Application Integration Platforms
      • Digital Twin of an Organization Platforms
      • Independent Third-Party Software Support of Megavendors
      • Microsoft 365 Implementation and Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • Multiexperience Development Platforms
      • AI Agent Development Platforms for Software Engineering
      • Application Portfolio Management Tools
      • Application Composition Platform
      • Internal Developer Portals
      • Cloud Development Environments
      • Mobile Development Frameworks (Transitioning to Web and Mobile Development Frameworks)
      • Load Testing Tools
      • Blockchain Consulting and Proof-of-Concept Development Services
      • B2B Gateway Software
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Value Stream Management Platforms
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • API and MCP Testing Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. IBM Process Mining
Logo of IBM Process Mining

IBM Process Mining

byIBM
in
4.4
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms), Digital Twin of an Organization Platforms

Overview

Product Information on IBM Process Mining

Updated 18th October 2024

What is IBM Process Mining?

An AI-powered solution that helps organizations discover, model, analyze and improve business processes by creating a digital twin of operations. Uses a data-driven approach to provide clear insights into how processes function, addressing inefficiencies and gaps. Leveraging advanced process intelligence and AI-driven recommendations, it prioritizes impactful changes that align with strategic goals and drive better outcomes. The interface simplifies process analysis and modeling, making it accessible to all users. Features like continuous monitoring, automated alerts, and KPI tracking help maintain efficiency and compliance, keeping businesses in control of their transformation efforts. Designed to eliminate complexity, IBM Process Mining drives continuous improvement, transforming operations through actionable insights that deliver measurable results.

IBM Process Mining Pricing

IBM Process Mining offers a flexible pricing model designed to meet business needs, for both cloud-based and on-premises deployments. Both options include full access to all features. Customers start with multiple projects and scale as their needs grow. Available directly through IBM, partners, or via AWS Marketplace.

IBM Process Mining Product Images

Compare dashboard
Compare dashboard
Advanced analytics reporting
Advanced analytics reporting
Model confirmance
Model confirmance

Overall experience with IBM Process Mining

ENGINEER
3B - 10B USD, Hardware
FAVORABLE

“A tool for process transparency and efficiency ”

4.0
Nov 16, 2025
My answer with IBM process mining has been positive. this platform provides clear visibility into our business platform process, helping identify inefficiencies and bottlenecks. the implementation process is straightforward and the integration with existing system was smooth. I particularly appreciated the advanced analytics and automation, which allowed us to make-data-driven decisions and improve performance
IT Associate
<50M USD, Software
CRITICAL

“IBM Process Mining Enhances Visibility But Faces Setup and Maintenance Challenges”

3.0
Jul 18, 2025
IBM Process Mining has provided valuable end-to-end visibility for our business, the ability to uncover real process flows and identify inefficiencies, and supporting automation has improved our operational efficiency and also the dashboards are user friendly.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

Do You Manage Peer Insights at IBM?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Process Mining
Reviewer Insights for: IBM Process Mining
Deciding Factors: IBM Process Mining Vs. Market Average
Performance of IBM Process Mining Across Market Features

IBM Process Mining Likes & Dislikes

Like

The user interface is intuitive, and the dashboard made it easy to communicate findings with stakeholders. overall process mining has been a valuable tool for optimizing workflows and enhancing operational efficiency.

Like

User friendly console. End to end process visibility seamless integration

Like

The process delivery and visualization is very intuitive and easy to understand. The ability to analyze real execution data helps uncover hidden inefficiencies. Integration with other IBM tools works well for enterprise using IBM ecosystem. The platform is scalable and suitable for complex, large volume processes.

Dislike

I felt it does not perform well with large data sets also the process of extracting and cleaning events logs is time consuming and requires significant coordination with IT and business teams

Dislike

Often maintenance is required Complex initial setup Limited customization

Dislike

The initial setup and data preparation can be time consuming, especially for complex processes. Advanced analysis and customizations require specialized skills, which increase dependency on experts. Integration with outside IBM ecosystem can take additional effort. The user interface, while powerful, can feel complex to new users.

Top IBM Process Mining Alternatives

Logo of Celonis Process Intelligence Platform
1. Celonis Process Intelligence Platform
4.4
(693 Ratings)
Logo of UiPath Agentic Automation
2. UiPath Agentic Automation
4.3
(152 Ratings)
Logo of Power Automate Process Mining
3. Power Automate Process Mining
4.3
(105 Ratings)
View All Alternatives

Peer Discussions

IBM Process Mining Reviews and Ratings

4.4

(186 Ratings)

Rating Distribution

5 Star
49%
4 Star
48%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • ENGINEER
    1B-10B USD
    Hardware
    Review Source

    A tool for process transparency and efficiency

    4.0
    Nov 16, 2025
    My answer with IBM process mining has been positive. this platform provides clear visibility into our business platform process, helping identify inefficiencies and bottlenecks. the implementation process is straightforward and the integration with existing system was smooth. I particularly appreciated the advanced analytics and automation, which allowed us to make-data-driven decisions and improve performance
  • Director Of Partnerships
    <50M USD
    Software
    Review Source

    Process Discovery Platform Excels in Visualization But Demands Effort in Setup

    4.0
    Feb 3, 2026
    Positive experience. The platform provides strong process discovery and visualization, making it easier to identify bottlenecks and inefficiencies. Integration with the IBM ecosystem is a plus, though onboarding and data preparation require effort. Some advanced insights require expertise to configure, but overall product deliver solid value.
  • BUSINESS PROCESS CONSULTANT
    <50M USD
    IT Services
    Review Source

    Workflow Mapping and Transparency Features Accompanied by High Costs and Complexity

    5.0
    Aug 31, 2025
    The overall experience is very good; it helps to map the actual workflows to the intended process.It supports predictive and impact analysis as well.
  • Engineer
    <50M USD
    Banking
    Review Source

    IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex

    4.0
    Aug 8, 2025
    IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
  • IT Support Specialist
    <50M USD
    Manufacturing
    Review Source

    Detailed Analytics Improve Decision Making While Report Generation Occasionally Slows Down

    4.0
    Aug 5, 2025
    IBM Process mining has been a useful tool for understanding and optimizing our business processes.its helped us spot inefficiencies we wouldnt have nboted otherwise and provided clear data to back up improvement decisions.
...
Showing Result 1-5 of 202

Recommended Gartner Research

  • Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
  • Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.