• Categories

    • Loading categories...

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. IBM Process Mining
Logo of IBM Process Mining

IBM Process Mining

byIBM
in
4.4
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms), Digital Twin of an Organization Platforms

Overview

Product Information on IBM Process Mining

Updated 18th October 2024

What is IBM Process Mining?

An AI-powered solution that helps organizations discover, model, analyze and improve business processes by creating a digital twin of operations. Uses a data-driven approach to provide clear insights into how processes function, addressing inefficiencies and gaps. Leveraging advanced process intelligence and AI-driven recommendations, it prioritizes impactful changes that align with strategic goals and drive better outcomes. The interface simplifies process analysis and modeling, making it accessible to all users. Features like continuous monitoring, automated alerts, and KPI tracking help maintain efficiency and compliance, keeping businesses in control of their transformation efforts. Designed to eliminate complexity, IBM Process Mining drives continuous improvement, transforming operations through actionable insights that deliver measurable results.

IBM Process Mining Pricing

IBM Process Mining offers a flexible pricing model designed to meet business needs, for both cloud-based and on-premises deployments. Both options include full access to all features. Customers start with multiple projects and scale as their needs grow. Available directly through IBM, partners, or via AWS Marketplace.

IBM Process Mining Product Images

Compare dashboard
Compare dashboard
Advanced analytics reporting
Advanced analytics reporting
Model confirmance
Model confirmance

Overall experience with IBM Process Mining

Engineer
<50M USD, Banking
FAVORABLE

“IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex”

4.0
Aug 8, 2025
IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
IT Associate
<50M USD, Software
CRITICAL

“IBM Process Mining Enhances Visibility But Faces Setup and Maintenance Challenges”

3.0
Jul 18, 2025
IBM Process Mining has provided valuable end-to-end visibility for our business, the ability to uncover real process flows and identify inefficiencies, and supporting automation has improved our operational efficiency and also the dashboards are user friendly.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Process Mining
Reviewer Insights for: IBM Process Mining
Deciding Factors: IBM Process Mining Vs. Market Average
Performance of IBM Process Mining Across Market Features

IBM Process Mining Likes & Dislikes

Like

The platform excels at turning complex workflows into easy-to-understand visual diagrams. This allowed us to quickly see our actual processes and pinpoint anomalies or bottlenecks without having to manually sift through raw data

Read Full Review
Like

User friendly console. End to end process visibility seamless integration

Read Full Review
Like

The user interface is intuitive, and the dashboard made it easy to communicate findings with stakeholders. overall process mining has been a valuable tool for optimizing workflows and enhancing operational efficiency.

Read Full Review
Dislike

the initial implementation process was quite complex and time-consuming. We had a hard time configuring the data connectors and mapping our specific event logs, which led to a longer-than-expected deployment phase

Read Full Review
Dislike

Often maintenance is required Complex initial setup Limited customization

Read Full Review
Dislike

I felt it does not perform well with large data sets also the process of extracting and cleaning events logs is time consuming and requires significant coordination with IT and business teams

Read Full Review

Top IBM Process Mining Alternatives

Logo of Celonis Process Intelligence Platform
1. Celonis Process Intelligence Platform
4.4
(689 Ratings)
Logo of UiPath Agentic Automation
2. UiPath Agentic Automation
4.3
(151 Ratings)
Logo of Power Automate Process Mining
3. Power Automate Process Mining
4.3
(104 Ratings)
View All Alternatives

Peer Discussions

IBM Process Mining Reviews and Ratings

4.4

(185 Ratings)

Rating Distribution

5 Star
50%
4 Star
48%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.6

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Engineer
    <50M USD
    Banking
    Review Source

    IBM Process Mining Visualizes Workflow Bottlenecks but Implementation Remains Complex

    4.0
    Aug 8, 2025
    IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result
  • ENGINEER
    1B-10B USD
    Hardware
    Review Source

    A tool for process transparency and efficiency

    4.0
    Nov 16, 2025
    My answer with IBM process mining has been positive. this platform provides clear visibility into our business platform process, helping identify inefficiencies and bottlenecks. the implementation process is straightforward and the integration with existing system was smooth. I particularly appreciated the advanced analytics and automation, which allowed us to make-data-driven decisions and improve performance
  • Manager, Product Marketing
    50M-1B USD
    Banking
    Review Source

    IBM Process Mining Eases Analysis with Intuitive Design But Setup Remains Challenging

    4.0
    Jul 17, 2025
    Our experience with IBM Process Mining has been very positive as the platform is intuitive, flexible and supports a comprehensive approach to process analysis and optimisation. Its extensive features and insightful analytics make it a valuable solution.
  • Software Developer
    10B+ USD
    Consumer Goods
    Review Source

    IBM Process Mining offers deep operation insights and AI-driven optimization

    4.0
    Jul 16, 2025
    It is a reliable product to analyze and optimize varied categories of business processes. AI driven insights displayed brilliantly through its dashboard simplifies the process of identifying inefficiencies across the platform.
  • Supervisor De Operaciones
    50M-1B USD
    Telecommunication
    Review Source

    poderoso, con margen para mejorar en usabilidad

    4.0
    Aug 6, 2025
    Es una herramienta poderosa para visualizar procesos, El producto ofrece un set sólido de funcionalidades que justifican la inversión
...
Showing Result 1-5 of 201

Recommended Gartner Research

  • Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
  • Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.