My overall experience has been excellent - SAP Signavio Process Insights provides clear, actionable visibility into out processes that we never had before. The tool is incredibly intuitive and easy to navigate, making process analysis more accessible for both business and technical users. I appreciate how quickly the platform delivers meaningful insights; it significantly speeds up our ability to identify bottlenecks and improvement opportunities. The seamless integration with our ECC6 SAP environment ensures that the data is reliable, up-to-date, and ready to use without manual effort. The predefined process flows and recommendations give us a strong starting point for continuous improvement and support more informed decision-making. SAP Signavio Process Insights helps us move from reactive to proactive process management, which has been a huge benefit for our teams. Overall, the solution has strengthened our operational transparency and helped accelerate our business transformation initiatives.

The support we have received from SAP Signavio regarding the use of Process Insights has been outstanding! However, we are missing certain analytical features in Process Insights that would allow us to validate the tool's insights. Other critical limitations arise from the tool's central design decisions, since the foundational assumption is that the process landscape is somewhat aligned to SAP's best practice processes. During our pilot project, we quickly realised that, for processes that have evolved over decades and are therefore no longer aligned with best practice, most of the assumptions and, consequently, the insights are invalid. Nevertheless, we were able to uncover improvement potentials in the aforementioned pilot, but the validation of these was hindered by the lack of flexibility in the analysis functionalities.