UiPath Agentic Automation

UiPath is intuitive for developers and widely known in the automation space, which has made recruiting new talent relatively easy. The learning curve for the platform is reasonable, and compared to other large platforms, my developers find UiPath more logical and less cumbersome to work with. In addition, the UiPath community is active, their conferences are strong learning opportunities, and their forums/events provide a wealth of shared experience and best practices.

Workflow designing is easy as per our client's business use case. As we use invoice/bill generation in pdf, so it's helpful and fast to make it. Product is good as for any kind of workflow error, it's easy to go into logs and find the exact error in the integrated environment. like API failure or response error etc. Integration with customer's old lagacy systems is easy like salesforce and some inventory management systems in SAP.

What I like most about UiPath is its ability to simplify and accelerate automation development through an intuitive and well-structured environment. The platform offers a rich library of pre-built activities, connectors, and templates that significantly reduce development time and allow us to focus on solving business challenges rather than building everything from scratch. I also value its strong orchestration and monitoring capabilities. UiPath Orchestrator provides full visibility of our automation ecosystem, making it easy to schedule, manage, and scale robots as our needs grow. This has been essential for maintaining reliability and operational continuity to automated processes. Additionally, the constant evolution of the platform, especially with AI-powered features, document understanding, and improved integrations, has enabled us to expand use cases and deliver more impactful automation initiatives across the organization.

The inconsistency in sales and account management support has been the biggest drawback. In four years, we've gone through four different sales representatives. The early ones were excellent - responsive, knowledgeable, and proactive in helping us navigate resources. More recently, the level of engagement has dropped significantly. In addition, the Enterprise Success Program feels mismatched to where we are now; while the Technical Account Manager adds value, the Program Manager support is less useful in an established program than a fledgling one. Finally, their annual events are costly and not designed with mid-level managers in mind (their promotions and discounts are geared towards c-suite only), which limits access for those who could benefit most from attending.

First drawback is to get customer care support from UiPath team. It takes lot of time. It is heavily dependent on Dotnet platform. It's good with frequent updates however when upgraded to uipath 2024.10 release it broke lot of our workflows. so after study of full release features only we can upgrade next update.

Some of its components, especially those related to advanced automation, AI features and document understanding, still require considerable configuration effort and can feel complex for new or non-technical users. While the platform is useful, achieving optimal performance sometimes involves navigating multiple tools, packages, or dependencies that are not always straightforward.