UiPath Agentic Automation

UiPath is intuitive for developers and widely known in the automation space, which has made recruiting new talent relatively easy. The learning curve for the platform is reasonable, and compared to other large platforms, my developers find UiPath more logical and less cumbersome to work with. In addition, the UiPath community is active, their conferences are strong learning opportunities, and their forums/events provide a wealth of shared experience and best practices.

Workflow designing is easy as per our client's business use case. As we use invoice/bill generation in pdf, so it's helpful and fast to make it. Product is good as for any kind of workflow error, it's easy to go into logs and find the exact error in the integrated environment. like API failure or response error etc. Integration with customer's old lagacy systems is easy like salesforce and some inventory management systems in SAP.

UiPath Agentic Automation provides unified orchestration across bots, AI agents and human touchpoints, allowing organizations to design much more dynamic and adaptive workflows. The platform offers strong governance and compliance features such as role-based access contrtol and full audit trails, which ensure trust and transparency when deploying autonomous agents. Its low-code and pro-code environment makes it flexible, enabling business users to prototype quickly while allowing developers to refine and extend capabilities. Existing RPA assets and bots can be reused seamlessly within the new agentic framework, protecting previous investments and reducing migration effort.

The inconsistency in sales and account management support has been the biggest drawback. In four years, we've gone through four different sales representatives. The early ones were excellent - responsive, knowledgeable, and proactive in helping us navigate resources. More recently, the level of engagement has dropped significantly. In addition, the Enterprise Success Program feels mismatched to where we are now; while the Technical Account Manager adds value, the Program Manager support is less useful in an established program than a fledgling one. Finally, their annual events are costly and not designed with mid-level managers in mind (their promotions and discounts are geared towards c-suite only), which limits access for those who could benefit most from attending.

First drawback is to get customer care support from UiPath team. It takes lot of time. It is heavily dependent on Dotnet platform. It's good with frequent updates however when upgraded to uipath 2024.10 release it broke lot of our workflows. so after study of full release features only we can upgrade next update.

The platform's performance and scalability can be challenged when many agents or complex decision loops are involved, which may lead to latency or higher resource consumption. The transparency of AI-driven decision logic is still limited, making it harder to fully understand, debug or audit certain agentic workflows. Licensing and cost structures can become expensive as agent complexity or usage volume increases, which requires careful cost management. The learning curve is steeper compared to traditional RPA, as designing agentic flows requires a different mindset and new skills. Some features, such as scheduling and agent feedback mechanisms, feel less mature and could be further improved as the platform evolves.