Overview
Product Information on Basware AP Automation
What is Basware AP Automation?
Basware AP Automation Pricing
Overall experience with Basware AP Automation
“Optimising Your Business Processes with Basware P2P and Its Service Capabilities”
“High-capacity user-friendly P2P system”
About Company
Company Description
Basware empowers finance teams to take full control of invoice and payment processes through its Intelligent Invoice Lifecycle Management Platform. By automating each step of the invoice journey, organizations improve visibility, ensure compliance, and drive operational efficiency across accounts payable. The platform leverages advanced AI trained on billions of invoices, delivering proven results at scale. With more than 40 years of experience and over $10 trillion in total spend processed, Basware brings deep domain expertise in invoice automation. Serving thousands of organizations worldwide, Basware helps finance functions reduce complexity, improve accuracy, and unlock value from their financial data. Our solutions integrate seamlessly with existing systems, enabling global businesses to future-proof their finance operations and adapt to evolving demands.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Basware AP Automation
Reviewer Insights for: Basware AP Automation
Deciding Factors: Basware AP Automation Vs. Market Average
Performance of Basware AP Automation Across Market Features
Basware AP Automation Likes & Dislikes
The product is very flexible and offers different customizations depending on our needs. Our project/development team is very knowledgeable and professional which makes deployments, developments and improvements quite painless. Another big benefit is the monthly product updates with new features and bug fixes.
The system is easy to use and can handle large amounts of invoices.
Good service (CSM, support), being innovative and following the developments on the market, very user-friendly design on the product.
Enhancement requests (ERs) don't have any deadline or can be rejected - that being said, a lot of the enhancements we requested via the Basware Service Portal have seen the light of day eventually, though they can take quite some time to be implemented. It is good to mention that ERs are a free service, not to be confused with Change Requests (CRs) which are paid consultant work with much more timely implementation. Sometimes Service Now tickets can take a while to resolve or may need to be escalated. The good news is that an escalation to the CSM will usually produce the needed progress on the cases. Coordinating the work with the Basware Consultants outside of implementation projects can be time-consuming without a Planned Optimisation Service - it is almost a must, but on the other hand it is a worthwhile investment if you are focusing on process solution optimisation and/or enhancements, and can be used to complete CRs in most cases.
Spend plans could be more flexible, often need to update large amounts of spend plans simultaneously
Scanning of the invoices has improved with SmartPDF AI compared to Scan and Capture but we still have very big issues. Support being aware of our setup, I would say this is improving but could be better. More features in Self Validation would be appreciated, such as drop down list to show the recent chosen supplier, or be able to view invoices in a list and not have to skip around 100 invoices.
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Peer Discussions
Basware AP Automation Reviews and Ratings
- SOLUTION OWNER50M-1B USDTransportationReview Source
Optimising Your Business Processes with Basware P2P and Its Service Capabilities
Overall, I am very pleased with Basware P2P's capabilities, scalability and ease of implementation. - IT Associate50M-1B USDConstructionReview Source
Long-Term Customer Reports Improved Support But Persistent Invoice Scanning Issues Remain
We have been a customer for a very long time, and now I believe we have reached the best service so far. We are very happy with our CSM. The support is at its best I believe as well but we would like to see some more engagement in our setup/solution and that that should be considered when implementing new functions so we do not just break something by adding something new (function, company etc). We require stronger focus on our most reported issue, scanning process, therefor its 4 starts and not 5. - Global Process Owner1B-10B USDConstructionReview Source
Best in-class product to support our processes
Basware is a modern, intuitive solution that strongly supports Accounts Payable processing. The solution reduces manual work for end-users and AP users. It has provided greater visibility into process performance, enabling our organization to drive continous improvents. - Manager, Legal and Compliance1B-10B USDServices (non-Government)Review Source
Basware Enhances Invoice Processing; Would Be Better with Category/GL-Specific Approval Control Features
Basware was not too difficult to implement. The tech team was helpful when we needed them. The ongoing service after go-live is just excellent. Compliance over our processes has improved because of Basware. - Finance Manager1B-10B USDTravel and HospitalityReview Source
Basware Partnership Driving Continuous Improvement and Innovation
The overall customer experience with Basware has been highly positive, spanning the full project lifecycle from initial implementation to go-live and on-going operations. The transition to steady state was well-supported through comprehensive post implementation assistance, ensuring stability, user adoption, and minimal business disruption. Beyond successful deployment, Basware continues to demonstrate a strong commitment to product development and innovation, consistently introducing enhancements that align with our evolving business and operational needs. This has been further strengthened by a collaborative engagement model, proactive issue resolution and structured feedback loops. Most importantly, we have established an ongoing partnership framework with Basware with regular joint review sessions being conducted to identify improvement opportunities, streamline workflows and drive further automation across transactional finance processes. This continuous improvement mindset ensures that our Basware solution remains fit for purpose, scalable and aligned with our company's long term transformation objectives.