Name: Basware AP Automation
Rating: 4.7 (288 reviews)

Overview

Product Information on Basware AP Automation

Updated 13th October 2025

What is Basware AP Automation?

Basware AP Automation is a software designed to streamline accounts payable processes within organizations. The software automates invoice capture, validation, matching, and approval workflows, enabling efficient processing of both digital and paper invoices. It offers features such as invoice data extraction, compliance controls, reporting tools, and integration capabilities with existing enterprise resource planning systems. The software addresses the business problem of manual invoice handling by reducing processing time, supporting accuracy in financial data, and enabling visibility into payables to optimize cash flow and compliance.

Overall experience with Basware AP Automation

SOLUTION OWNER

500M - 1B USD, Transportation

FAVORABLE

“Optimising Your Business Processes with Basware P2P and Its Service Capabilities”

5.0

Oct 21, 2025

Overall, I am very pleased with Basware P2P's capabilities, scalability and ease of implementation.

DIRECTOR OF FINANCE

<50M USD, Construction

CRITICAL

“High-capacity user-friendly P2P system”

3.0

Nov 28, 2025

Good-capacity and user-friendly system, new useful features brought regularly

About Company

Company Description

Basware empowers finance teams to take full control of invoice and payment processes through its Intelligent Invoice Lifecycle Management Platform. By automating each step of the invoice journey, organizations improve visibility, ensure compliance, and drive operational efficiency across accounts payable. The platform leverages advanced AI trained on billions of invoices, delivering proven results at scale. With more than 40 years of experience and over $10 trillion in total spend processed, Basware brings deep domain expertise in invoice automation. Serving thousands of organizations worldwide, Basware helps finance functions reduce complexity, improve accuracy, and unlock value from their financial data. Our solutions integrate seamlessly with existing systems, enabling global businesses to future-proof their finance operations and adapt to evolving demands.

Company Details

Year Founded

1985

Head office location

Espoo, Finland

Number of employees

1001 - 5000

Annual Revenue

50M-250M USD

Website

http://www.basware.com

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A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Basware AP Automation

Reviewer Insights for: Basware AP Automation

Deciding Factors: Basware AP Automation Vs. Market Average

Performance of Basware AP Automation Across Market Features

Basware AP Automation Likes & Dislikes

The product is very flexible and offers different customizations depending on our needs. Our project/development team is very knowledgeable and professional which makes deployments, developments and improvements quite painless. Another big benefit is the monthly product updates with new features and bug fixes.

The system is easy to use and can handle large amounts of invoices.

- Since Basware is a large organization, the product is constantly developing and new features are launched regularly to support our day to day operations. There is always the possibility to connect with other customers and learn through that. - It has been great to see how Basware has put efforts into AI and analytics. The new Insighst reporting has been helpful for our organization to identify bottlenecks and improvements our performance in a easy and systematic wat - The Customer Success model has been very good and we have received strong support in creating our development roadmap. In addition, it has been very beneficial to have separately nominated those responsible for support and CR management. This has made working with Basware efficient. - We have had the same consultants from Basware working with us for most of our journey and they are truly exceptional and knowledgeable about the product and provide insights on how we can develop our ways of working even further.

Enhancement requests (ERs) don't have any deadline or can be rejected - that being said, a lot of the enhancements we requested via the Basware Service Portal have seen the light of day eventually, though they can take quite some time to be implemented. It is good to mention that ERs are a free service, not to be confused with Change Requests (CRs) which are paid consultant work with much more timely implementation. Sometimes Service Now tickets can take a while to resolve or may need to be escalated. The good news is that an escalation to the CSM will usually produce the needed progress on the cases. Coordinating the work with the Basware Consultants outside of implementation projects can be time-consuming without a Planned Optimisation Service - it is almost a must, but on the other hand it is a worthwhile investment if you are focusing on process solution optimisation and/or enhancements, and can be used to complete CRs in most cases.

Spend plans could be more flexible, often need to update large amounts of spend plans simultaneously

In general, the product is working very well and there are quite a few bugs associated with it. However, sometimes bug fixes and requested enhancements take a long time, especially if they are not seen as important by other customers. This has temporarily increased manual workarounds on our end.

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Peer Discussions

Basware AP Automation Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Transportation

Review Source

Optimising Your Business Processes with Basware P2P and Its Service Capabilities

Global Process Owner

1B-10B USD

Construction

Best in-class product to support our processes

Oct 24, 2025

Basware is a modern, intuitive solution that strongly supports Accounts Payable processing. The solution reduces manual work for end-users and AP users. It has provided greater visibility into process performance, enabling our organization to drive continous improvents.

Manager, Legal and Compliance

Services (non-Government)

Basware Enhances Invoice Processing; Would Be Better with Category/GL-Specific Approval Control Features

Feb 27, 2026

Basware was not too difficult to implement. The tech team was helpful when we needed them. The ongoing service after go-live is just excellent. Compliance over our processes has improved because of Basware.

Finance Manager

Manufacturing

a reliable compliance solution that continues to evolve, supported by a roadmap that builds real confidence

Our overall experience with basware has been positive. The solution delivers on its core promise of helping us mantain compliance in a reliable and structured way, which has reduced internal effort and risk. The implementation has generally gone smoothly, and day to day usage is strightforward for our teams. Of course, as with any system, there are still areas where processes could be simplified further, but the foundation is solid and continues to improve

Director of Finance

10B+ USD

Client Relations Support Is Responsive But Expense Module Lacks Development Updates

4.0

Mar 18, 2026

I enjoy the relationship I have with our client relations team. The support is quick and responsive. As of 2021, I was not a fan of Basware or the product, I inherited the system when I joined my company. I will say that the change in CEO and direction of client relations, increase in technology, and overall support has completely changed my mind.