Coupa

The CLMA Upgraded version enables the following positive features: - Being fully integrated with Coupa P2P/Spend platform. Thus, it is easier to navigate, approve and monitor contracts. - Approval flow is visible to everyone. There is transparency as to the approvers and the status of the workflow. - Comments on the transactions/contracts are visible to everyone as well. - Drafting and approval of contracts are simplified.

It effectively brings together Procurement, Vendor Risk, Corp Finance, and Legal teams together in workflows to collaborate throughout procurement and the vendor lifecycle. Coupa has several modules, which generally fit together well and provides a full vendor management and procurement service. Updating information in the platform is straightforward, though it is not easy to make bulk changes.

First of all, Coupa is very dynamic and easy to deploy. It was able to deliver not only our requirements for PR and Travel & Expense but also addressed user pain points and catered to our nice-to have list. Users were able to transition quickly and easily recognized key benefits such as quicker turn-around time, status visibility, accessibility and convenience. Second, it strengthened controls by translating our policies/ guidelines into system embedded logic and/ or checks. It was able to implement our complex approval flow, institute spending caps, and provide transaction guides such as enforcing contract approval prior to requisitions. Analytics and canned reports were also helpful for audit purposes and likewise used to identify opportunities to better improve our processes. Lastly, the engagement of relationship manager is superb. There is solid after-implementation support through tracking of our performance dashboard. The relationship manager is keen on deploying deliberate efforts to help us improve on our scores and achieve the goals we have set prior to system go-live.

1. Not on the CLMA product itself but the Coupa Support which we experience long lead-time in resolving issues. 2. The CLMA user manuals are not that detailed. But this is just a minor issue for us since we have certified CLMA users/practitioners. 3. It would be better to have Coupa implementation team based in Asia/SEA, so there will be no significant timing difference.

1. Search bar does not always return what you are looking for and you need to modify your input sometimes. 2. Requisition, Invoice, and Form data in the platform have unique identifiers on the back end that you need to pay to have access to through Coupa Analytics. In other words, joining tables for metrics is very difficult unless you have Coupa Analytics in your contract and you pay for it. 3. Latency on the platform can sometimes be an issue - seems slower than other SaaS tools.

There is still opportunity to improve on the mobile application and to have more functionalities available as that in the web. Improve on providing more canned reports in the analytics.