Coupa

The CLMA Upgraded version enables the following positive features: - Being fully integrated with Coupa P2P/Spend platform. Thus, it is easier to navigate, approve and monitor contracts. - Approval flow is visible to everyone. There is transparency as to the approvers and the status of the workflow. - Comments on the transactions/contracts are visible to everyone as well. - Drafting and approval of contracts are simplified.

It effectively brings together Procurement, Vendor Risk, Corp Finance, and Legal teams together in workflows to collaborate throughout procurement and the vendor lifecycle. Coupa has several modules, which generally fit together well and provides a full vendor management and procurement service. Updating information in the platform is straightforward, though it is not easy to make bulk changes.

Compliance: Coupa has ensured that they have implemented all the legal/Statutory/compliance requirements within their tools such as e-invoicing. This has reduced dependency on third party tools and Coupa has become a central source for all geographies. Support from CAM/CSM/Support Team - CAM/CSM team are really supportive and keeps us informed with Industry trends, product enhancements, best practices, along with and providing exclusive support with any system issues or queries. Community Insights: Coupa has a large user base and customers that are connected via a Coupa community portal. This gives all customers an ecosystem to interact with each other and share ideas or suggest enhancements. AI Innovation: Coupa is making impressive advancements in AI by adding new agents with new releases. Their future roadmap will give capability to customers to design agents for themselves which shows Coupa's commitment to future ready, intelligent automation.

1. Not on the CLMA product itself but the Coupa Support which we experience long lead-time in resolving issues. 2. The CLMA user manuals are not that detailed. But this is just a minor issue for us since we have certified CLMA users/practitioners. 3. It would be better to have Coupa implementation team based in Asia/SEA, so there will be no significant timing difference.

1. Search bar does not always return what you are looking for and you need to modify your input sometimes. 2. Requisition, Invoice, and Form data in the platform have unique identifiers on the back end that you need to pay to have access to through Coupa Analytics. In other words, joining tables for metrics is very difficult unless you have Coupa Analytics in your contract and you pay for it. 3. Latency on the platform can sometimes be an issue - seems slower than other SaaS tools.

While Coupa offers a lot of features, customization options and excellent services, the only area of improvement that i see is customer specific enhancements. As a SaaS product, it's understandable that prioritizing individual requests would be difficult or challenging. However, in the future I would like Coupa to better manage the enhancement intake process to action on customer needs.