Name: Process360 Live
Rating: 4.7 (253 reviews)

Overview

Product Information on Process360 Live

Updated 5th November 2024

What is Process360 Live?

The iGrafx Process360 Live platform enables organizations to build and manage a Digital Twin of their business, providing a dynamic, data-driven view of end-to-end processes. Designed to help organizations discover, design, and optimize processes, the platform leverages process mining, modeling, simulation, and predictive analytics to mirror real-world operations. Its AI-enabled Process Repository facilitates collaboration, breaks down silos, and manages process interdependencies. This comprehensive view empowers organizations to identify inefficiencies, simulate scenarios, and predict outcomes, fostering data-driven decisions for strategic transformation. Simulation allows testing of change hypotheses in a risk-free space, assessing ROI before investments. iGrafx Process360 Live supports compliance and operational excellence, transforming processes into adaptable models that evolve with business needs.

Overall experience with Process360 Live

It Associate

3B - 10B USD, Software

FAVORABLE

“iGrafx will meet your Scope; grow your modeling, mining and insights needs incrementally.”

4.0

Jan 6, 2026

I find iGrafx a great solution for modeling, logical relationships between objects and plenty of room for architecting the semantic data model. iGrafx provided a robust training program and allowed us to maintain a single point of contact / trainer which kept the momentum and continuity.

Process Analyst

<50M USD, Healthcare and Biotech

CRITICAL

“good product for process analysis and design repository ”

3.0

Feb 12, 2024

the desktop platform seems to lose connection quite often, the transition from desktop to web is clunky and the rationale as to why we need both is unclear to me

About Company

Company Description

iGrafx is a global provider of process intelligence and process management solutions, dedicated to helping organizations discover, design, and optimize their business processes. With the iGrafx Process360 Live platform, businesses can streamline operations, improve productivity, and ensure compliance with regulatory standards. The platform supports a full suite of capabilities, including process discovery, modeling, simulation, and predictive analytics, giving organizations a holistic view of their operations and enabling data-driven decisions. iGrafx serves a wide range of industries and is trusted by over 2,000 customers worldwide to drive meaningful transformation and achieve operational excellence.

Company Details

Company type

Private

Year Founded

1991

Head office location

Tualatin, United States

Website

http://www.igrafx.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Process360 Live

Performance of Process360 Live Across Market Features

Process360 Live Likes & Dislikes

The Help Desk effectiveness, efficiency, and expertise are excellent. I have submitted how to and API help requests and the response time and thoroughness was top notch each time.

what i like the most are the options and functions, i have used igrafx for a variety of visual presentations

Super professional yet personal service and consulting. iGrafx allows for a high degree of customization to fit your own specific needs

We have had to build a BI process that extracts data from iGrafx and visualize on dashboards with filtering, multi-relational search and summary counts.

disconnection

1. Not always the most intuitive to use 2. Some quality-of-life features are missing 3. Look and feel of the UI is not always up to date

Top Process360 Live Alternatives

Peer Discussions

Process360 Live Reviews and Ratings

Recommended Gartner Insights

Market Guide for Digital Twin of an Organization Platforms

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1B-10B USD

Software

Review Source

iGrafx will meet your Scope; grow your modeling, mining and insights needs incrementally.

Jan 5, 2026

Strategy Associate

50M-1B USD

Miscellaneous

Customization And Personal Service Stand Out Despite UI And Usability Drawbacks In iGrafx

5.0

May 7, 2026

Excellent support with multiple contact persons for different topics and questions, a very good support ticket system with fast response times, great contacts and meetings, good exchange regarding further product development for iGrafx - own wishes and requests for the tool are heard and implemented. Compared to competitors, a very atrractive pricing model and overall license cost. Onboarding and configuration execellent

BUSINESS PROCESS MANAGER

Manufacturing

Outstanding platform for End-to-End business process excellence

May 11, 2026

An excellent tool for business process documentation. It is intuitive, powerful, and well suited for both analysis and collaboration, helping us standardize and improve our processes efficiently.

Manager

Excellent tool for process modeling and optimization

May 12, 2026

Excellent tool for process design and linking to other documents and external information sources.

Automated Translation from German

Lead Business Transformation Engineer

Transportation

Leveraging iGrafx: The Digital Twin of Your Organization

Feb 5, 2025

iGrafx provides a robust support system during the initial phases of reviewing software. They provided a best in class trial experience, truly allowing our team to understand the benefit of this software compared to their competitors.