• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Punchh Marketing Cloud
Logo of Punchh Marketing Cloud

Punchh Marketing Cloud

byPunchh
in Mobile Marketing Platforms
4.6

Overview

Product Information on Punchh Marketing Cloud

Updated 13th October 2025

What is Punchh Marketing Cloud?

Punchh Marketing Cloud is a software designed to support businesses in managing customer engagement and loyalty programs. The software provides tools for creating and managing personalized marketing campaigns, loyalty rewards, promotions, and offers across digital channels including mobile apps and point of sale systems. It collects and analyzes customer data to help businesses understand customer behavior and measurement of campaign effectiveness. Punchh Marketing Cloud supports integration with existing business systems and enables segmentation and targeting to drive customer acquisition, retention, and repeat transactions. The software aims to address challenges related to customer loyalty, engagement, and data-driven marketing for businesses operating in retail, food service, and hospitality sectors.

Punchh Marketing Cloud Pricing

Punchh Marketing Cloud software utilizes a subscription-based pricing model structured around tiers that vary by the scale and feature requirements of the client organization. Pricing can depend on factors such as number of locations, active users, and the set of marketing automation capabilities chosen. Enterprise agreements and customized plans are available for businesses with specific needs.

Overall experience with Punchh Marketing Cloud

SME
250M - 500M USD, IT Services
FAVORABLE

“Great Mobile Marketing Platform”

5.0
Aug 5, 2021
Punchh marketing cloud is an loyalty mobile engagement platform. It deliver for the great brands. Trusted by highly reputed organizations. Connect by the customers through digital channels like SMS /MMS and push notifications.
Lead Developer
50M - 250M USD, Retail
CRITICAL

“While not the best solution, still gets the job done.”

3.0
Apr 19, 2021
Overall, it was not a terrible solution for loyalty and rewards management. However, after a few in-house issues, we decided to go another direction.

About Company

Company Description

Updated 7th December 2023

PAR Technology's subsidiary, Punchh, provides a loyalty, offers, and engagement platform for various sectors including restaurants, groceries, retail, and convenience stores. Punchh has over a decade of experience in implementing innovative loyalty strategies based on data analysis. Its focus is on turning occasional customers into regular patrons through AI-generated marketing campaigns and special offers. The collaboration between PAR Technology and Punchh has led to the creation of a platform that supports brand expansion, innovation, and customer relationship strengthening without relying on external vendors or complex integrations. The platform retains personal information within its secure tracking system, eliminating the need for external interactions.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2011
Head office location
San Mateo, United States
Number of employees
201 - 500
Website
https://punchh.com

Do You Manage Peer Insights at Punchh?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Punchh Marketing Cloud
Deciding Factors: Punchh Marketing Cloud Vs. Market Average
Performance of Punchh Marketing Cloud Across Market Features

Punchh Marketing Cloud Likes & Dislikes

Like

I like the features and UI of the product.

Like

The ability to segment markets and users for certain loyalty campaigns

Like

I like the features of the product.

Dislike

No dislike

Dislike

The lack of functionality and feature sets.

Dislike

No dislike

Top Punchh Marketing Cloud Alternatives

Logo of MoEngage Customer Engagement Platform
1. MoEngage Customer Engagement Platform
4.4
(122 Ratings)
Logo of Adobe Experience Manager Sites
2. Adobe Experience Manager Sites
4.3
(102 Ratings)
Logo of Braze Customer Engagement Platform
3. Braze Customer Engagement Platform
4.5
(83 Ratings)
View All Alternatives

Peer Discussions

Punchh Marketing Cloud Reviews and Ratings

4.6

(49 Ratings)

Rating Distribution

5 Star
61%
4 Star
31%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SME
    50M-1B USD
    IT Services
    Review Source

    Great Mobile Marketing Platform

    5.0
    Aug 5, 2021
    Punchh marketing cloud is an loyalty mobile engagement platform. It deliver for the great brands. Trusted by highly reputed organizations. Connect by the customers through digital channels like SMS /MMS and push notifications.
  • Automation Marketing Manager
    1B-10B USD
    IT Services
    Review Source

    Great Customer Engagement and Mobile Marketing Platform

    5.0
    May 16, 2021
    1. Punchh marketing cloud connect with the customer by digital channels like SMS, mobile applications and social media channels by sending campaigns. 2. It accelerate the business to deliver great outcome, and Increase product efficiency.
  • Sr. Business Analyst
    50M-1B USD
    IT Services
    Review Source

    Leader in Customer Engagement Platform

    5.0
    May 10, 2021
    Punchh marketing cloud gives seamless customer experience to the marketer with its loyalty features. It helps to grow the organization by brand name. Punchh connects with customers by different channels like mobile, email campaigns etc.
  • Credit Clerk
    50M-1B USD
    Manufacturing
    Review Source

    Good option needed more strategies

    4.0
    Apr 22, 2021
    The company provides the way to get a better engagement in plattforms to acquire, grow and given you solutions and strategies to consolidate the loyalty with the customers
  • Associate Software Developer
    10B+ USD
    Healthcare and Biotech
    Review Source

    A decent multi-purpose marketing platform.

    4.0
    Apr 15, 2021
    Punchh has been an integral part of our organization for the past few years. We manage all kinds of our marketing through punchh. This system enables us to run our loyalty and rewards, email based customer engagement and marketing mobile application all in one platform. Although this seems great, there sure are some room for improvement.
...
Showing Result 1-5 of 49

Recommended Gartner Research

  • Market Guide for Mobile Marketing Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.