Overview
Product Information on Qualtrics XM Platform
What is Qualtrics XM Platform?
Qualtrics XM Platform Pricing
Overall experience with Qualtrics XM Platform
“A versatile system, constantly enhancing and driving EX”
About Company
Company Description
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Qualtrics XM Platform
Qualtrics XM Platform Likes & Dislikes
The dashboards, the easy way to design the survey, and the customer support chat.
The amount of customization the tool affords us is the biggest benefit. The user experience for survey takers and dashboard users is very good. We also like referencing the library of questions.
That its always developing and improving to help me better serve our employees.
I have had some challenges with pulse surveys. I find it frustrating to have to copy over the prior month's sentiment and set up everything again... I wish this could roll forward more easily.
We've had an issue with the AI features turning off on projects randomly. Exports could be better and more useable. Easier to link EX and CX data.
It can be difficult/timely to fully train new users in the EX side of the platform at the brand admin level.
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Peer Discussions
Qualtrics XM Platform Reviews and Ratings
- Manager, Human Resources50M-1B USDInsurance (except health)Review Source
A versatile system, constantly enhancing and driving EX
I think Qualtrics has tremendous capabilities and breadth in terms of what you can do. I like working with Matt Hall and his support has been great. I like that the company is continuing to innovate and come up with new features and functionality. - Manager, Human Resources10B+ USDBankingReview Source
Strong Product Quality and Support Noted, With Concerns About Export Usability
The quality of the product and support is great. We had a very fast implementation and have continued to build new features within our program as new things roll out. - Human Resources Associate1B-10B USDEnergy and UtilitiesReview Source
Consistently Reliable Data Collection With Occasional Integration And Support Challenges
Overall, very positive. The majority of my job revolves around the data we obtain through Qualtrics and I am consistently pleased with the building, collection and data reporting capabilities. Only had a couple of integration issues with our HRIS and spotty support from time to time - PEOPLE ANALYTICS AND SYSTEMS MANAGER50M-1B USDEnergy and UtilitiesReview Source
Best employee listening tool in the market
Extremely versatile and advanced tool for collecting data on employee listening. - Manager, Human Resources1B-10B USDEnergy and UtilitiesReview Source
XM Product Facilitates Survey Comparison and Efficient Results Distribution at All Levels
I appreciate how quickly we can deploy an enterprisewide survey with dashboard access for every management level. This functionality allows is share results within 1-2 weeks of the survey closing. Benchmarking is extremely helpful.