Rackspace Technology is an end-to-end hybrid cloud and AI solutions company. We can design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
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The 25/7 customer support is absolutely excellent and feels very personal, particularly for teams where infrastructure management is less understood. The enterprise focus around the service offering, SLA and security is excellent and helps achieve compliance and data security. Rackspace allows for a more tailored or bespoke approach to cloud management than dedicated public cloud hosting.
- ability to upgrade and downgrade capacity - cheaper than previous provider
I learned a lot about RackSpace but I like how everything you own is managed from one central location.
The scaling options are not as seamless or automated as those in hyperscale public cloud vendors, so it is less suitable for dynamic or rapid growth workloads. The ecosystem or tools and services is also much smaller than that of hyperscale cloud providers, so integrations can be more challenging. The cost can also be higher than pure IaaS provisions from hyperscale providers, but is offset by the customer service and managed approach.
- errors made by their operational team
Not really a bad thing but could cheaper. Everything could always be cheaper.