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  3. Reply.io
Logo of Reply.io

Reply.io

byReply.io
in Sales Engagement Applications (Transitioning to Revenue Action Orchestration)
3.0

Overview

Product Information on Reply.io

Updated 13th October 2025

What is Reply.io?

Reply.io is a software designed to automate and optimize sales engagement processes for businesses. The software offers multi-channel outreach including email, calls, SMS, LinkedIn, and WhatsApp, aiming to assist users in scaling and personalizing communication with prospects. It features workflow automation, contact management, reporting and analytics, task scheduling, and integrations with customer relationship management platforms. The software addresses the business problem of managing and tracking outreach campaigns by streamlining communication, improving follow-up efficiency, and enhancing productivity for sales teams.

Reply.io Pricing

Reply.io software offers tiered subscription pricing plans based on the number of users and feature access levels The software is available through monthly or annual payments with options such as Starter Professional and Custom plans Each plan provides access to different features and usage limits Pricing varies depending on the selected plan and billing cycle

Overall experience with Reply.io

SALES DEVELOPMENT MANAGER
<50M USD, Software
FAVORABLE

“A good automation tool ”

4.0
Jan 12, 2024
Overall good experience with reply.io and their team. It is quite good in features and I liked the reply handling feature.
Consultant
<50M USD, Software
CRITICAL

“Unclear LinkedIn Features and Nonexistent Refunds Lead to Frustrating Experience”

2.0
Jun 24, 2025
The LinkedIn features and requirements are not clear when setting up the process. I had to pay to try the LinkedIn features, and when I realized they did not meet my expectations, I requested a refund, which they said they do not offer. That's when you know a company doesn't believe in its product, when it would rather keep $X than take care of their customer.

About Company

Company Description

Updated 21st October 2024

Reply is an AI-driven sales engagement platform that automates cold outreach through unlimited mailboxes, converts website traffic into booked meetings with AI Chat, and empowers your team to streamline the entire sales process with AI SDRs—from building verified lead lists to crafting personalized conditional sequences and responses.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2014
Head office location
San Jose, United States
Number of employees
51 - 200
Website
https://reply.io

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Reply.io
Performance of Reply.io Across Market Features

Reply.io Likes & Dislikes

Like

1- Their support team is easy to connect with and they try their best to solve the issue. 2. GPT integration where you can create an email from a command or prompt 3. The new team feature is good as it allows managers to get a holistic view 4. Linkedin automation

Like

I was intrigued by the LinkedIn automation features.

Like

1) I loved the variety of option for outreach be it be email, linkedin connect, message, whatsapp text and even calls 2) I love the insights that it provide for emails 3) The scheduling feature is amazing and the number of emails we can send in one day is a lot too

Dislike

I think they should work on HubSpot integration, it needs to be improved as it lacks most of the advanced-level integration

Dislike

Unclear requirements for the LinkedIn features lead to misaligned expectations. The company was not willing to refund the service, though I did not use it.

Dislike

1) The verification of emails are not very accurate 2) The contacts changed once can't be undone automatically, we have to do it manually 3) Number of linkedin connects for a day is less too

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Peer Discussions

Reply.io Reviews and Ratings

3.0

(6 Ratings)

Rating Distribution

5 Star
0%
4 Star
67%
3 Star
17%
2 Star
17%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.7

Integration & Deployment

3.8

Service & Support

4.0

Product Capabilities

4.0

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Consultant
    <50M USD
    Software
    Review Source

    Unclear LinkedIn Features and Nonexistent Refunds Lead to Frustrating Experience

    2.0
    Jun 24, 2025
    The LinkedIn features and requirements are not clear when setting up the process. I had to pay to try the LinkedIn features, and when I realized they did not meet my expectations, I requested a refund, which they said they do not offer. That's when you know a company doesn't believe in its product, when it would rather keep $X than take care of their customer.
  • SALES DEVELOPMENT MANAGER
    <50M USD
    Software
    Review Source

    A good automation tool

    4.0
    Jan 12, 2024
    Overall good experience with reply.io and their team. It is quite good in features and I liked the reply handling feature.
  • Growth Manager
    <50M USD
    Services (non-Government)
    Review Source

    Best Lead generation tool

    4.0
    Aug 6, 2023
    This is an amazing tool when it comes to automation. It can ease out your lead generation process with it's amazing features. You can make an impactful sequence of emails, linkedin messages and whatsapp texts for outreach.
  • SALES MANAGER
    <50M USD
    Software
    Review Source

    Reply.io - the perfect starter sales engagement software

    4.0
    Jul 13, 2023
    Rely.io is a great bare-bones outreach software. No frills, but has the essentials.
  • <50M USD
    IT Services
    Review Source

    Powerful sales automation with AI features

    4.0
    May 13, 2023
    I have used Reply to automate Sales emails and the experience has been very positive. The built-in AI tools make it very easy to create engaging campaigns. Plus, A/B testing ensures you can keep tweaking campaigns. Worth the investment if you need more than email.
Showing Result 1-5 of 6

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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