Name: Reputation Experience Management (RXM)
Rating: 4.4 (9 reviews)

Overview

Product Information on Reputation Experience Management (RXM)

Updated 13th October 2025

What is Reputation Experience Management (RXM)?

Reputation Experience Management (RXM) is a software developed to help organizations monitor, manage, and analyze customer feedback and online reviews across various digital channels. The software aggregates data from multiple platforms to provide insights into customer sentiment and brand reputation. RXM offers features such as review management, survey distribution, sentiment analysis, and performance reporting. It enables businesses to identify areas for improvement in customer experience and respond to reviews efficiently. The software helps organizations streamline communication with customers and track reputation trends over time, supporting efforts to address business challenges related to online perception and customer engagement.

Overall experience with Reputation Experience Management (RXM)

SDET

30B + USD, Banking

FAVORABLE

“Provides Comprehensive Insights With Surveys, NPS, CSAT, And Review Collection”

5.0

Jun 23, 2025

This tool focuses not just on reactive damage control but on actively shaping customer experience across every digital touch point, especially in today's review driven and socially connected world , Ensures accurate business listings across directories.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Reputation is a company which has developed a platform transforming customer feedback into valuable insights. This process is known as Reputation Experience Management, a concept pioneered by Reputation. The platform analyzes large volumes of both solicited and unsolicited feedback data which greatly assists companies in their growth path - this includes, but is not limited to, improvements in customer experience and operations. The renowned Reputation Score X™ uses patented algorithms and acts as an index indicating brand performance. This index guides companies towards targeted business advancements. The company's services are utilized by numerous global organizations.

Company Details

Company type

Private

Head office location

San Ramon, United States

Number of employees

501 - 1000

Website

http://www.reputation.com

Do You Manage Peer Insights at Reputation?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Reputation Experience Management (RXM)

Performance of Reputation Experience Management (RXM) Across Market Features

Reputation Experience Management (RXM) Likes & Dislikes

Collecting , analyzing reviews across platforms, Surveys , NPS, CSAT etc,.

Integratate all customer information in one platform Amazing data analytisc reporting

Quick access to multiple platforms for reviews and experience. Excellent follow up with our customer base post purchase and has lead to a spike in reviews. Last of all it allows us to catch potential customer issues before they are posted online.

Sometimes , it includes to align internal behavior with external reputation. AI powered Insights like test analytics to uncover recurring complaints, praise or trends

Customization not easy Implementation Costs

It takes some getting used too and for our industry we had to pay an upcharge to differentiate between divisions. I haven't found it quicker and easier to respond to google reviews directly through reputation.

Top Reputation Experience Management (RXM) Alternatives

Peer Discussions

Reputation Experience Management (RXM) Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Banking

Review Source

Provides Comprehensive Insights With Surveys, NPS, CSAT, And Review Collection

IT DELIVERY MANAGER

1B-10B USD

Healthcare and Biotech

Unifying Customer Experiences with an Innovative Platform

4.0

Apr 17, 2024

Easy and strong solution to collect customers experiences and dashboards

Business Development Manager

<50M USD

Miscellaneous

Reviews and reputation made easy

Mar 18, 2024

A few bumps in the road during set up and managing the back office tool. Once we were able to figure that out it has been a good product for us.

ORM

Services (non-Government)

Grow social connect and strong data

Mar 7, 2024

overall everything is good with product.data , speed. smooth all of them good. hope it will be continue for the life long , as such customer help also very fine and attentive as i checked personally

DATA AND ANALYTICS MANAGER

Gov't/PS/Ed

Education

Unlock insight, enhance reputation With RXM

Mar 13, 2024

Overall experience has been positive. There were some initial challenges in the first use but everything has gone perfect after. Modular

Overview

Product Information on Reputation Experience Management (RXM)

What is Reputation Experience Management (RXM)?

Reputation Experience Management (RXM) Pricing

Overall experience with Reputation Experience Management (RXM)

“Provides Comprehensive Insights With Surveys, NPS, CSAT, And Review Collection”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Reputation Experience Management (RXM)

Performance of Reputation Experience Management (RXM) Across Market Features

Reputation Experience Management (RXM) Likes & Dislikes

Top Reputation Experience Management (RXM) Alternatives

Peer Discussions

Reputation Experience Management (RXM) Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reputation Experience Management (RXM) Likes & Dislikes

Top Reputation Experience Management (RXM) Alternatives

Reputation Experience Management (RXM) Reviews and Ratings

Reviewer Insights for: Reputation Experience Management (RXM)

Performance of Reputation Experience Management (RXM) Across Market Features

Provides Comprehensive Insights With Surveys, NPS, CSAT, And Review Collection

Unifying Customer Experiences with an Innovative Platform

Reviews and reputation made easy

Grow social connect and strong data

Unlock insight, enhance reputation With RXM

4.4

(9 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. Pisano

2. Qualtrics XM Platform

3. Medallia Experience Cloud