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  3. Salesforce CRM and Customer Experience Implementation Services
Logo of Salesforce CRM and Customer Experience Implementation Services

Salesforce CRM and Customer Experience Implementation Services

bySalesforce
in CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
4.3

Overview

Service Information on Salesforce CRM and Customer Experience Implementation Services

Updated 25th March 2024

What is Salesforce CRM and Customer Experience Implementation Services?

Salesforce Customer Success is a comprehensive support community for customers, partners, and employees dedicated to enhancing success for organizations and their customers. Through accessible resources and embedded solution experts, businesses can optimize their AI capabilities and take full advantage of their Salesforce investment. The success portfolio includes: Success Plans: Offering three tiers of expert guidance and support: -Standard Success Plan: Self-guided resources provided with all licenses. -Premier Success Plan: Expert guidance and 24x7 support. -Signature Success Plan: Personalized expertise with a designated Technical Account Manager and expedited support access. Professional Services: Trusted advisors to help accelerate your time to value with CRM + AI + Data + Trust. Partner Apps and Experts: Access to over 200,000 credentialed experts and 5,000+ apps on AppExchange, facilitating scalability and growth for businesses.

Salesforce CRM and Customer Experience Implementation Services Pricing

Standard Success Plan: Free Premier Success Plan: Pricing available upon request Signature Success Plan: Pricing available upon request Professional Services: Pricing available upon request

Salesforce CRM and Customer Experience Implementation Services Product Images

The Customer Success Score
The Customer Success Score

Overall experience with Salesforce CRM and Customer Experience Implementation Services

Marketing Manager
250M - 500M USD, Healthcare and Biotech
FAVORABLE

“Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption”

4.0
Feb 5, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
MARKETING PROGRAM MANAGER
50M - 250M USD, IT Services
CRITICAL

“Good software but takes forever to implement changes”

3.0
Dec 3, 2021
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Salesforce CRM and Customer Experience Implementation Services Alternatives

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About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Peer Discussions

Salesforce CRM and Customer Experience Implementation Services Reviews and Ratings

4.3

(145 Ratings)

Rating Distribution

5 Star
35%
4 Star
55%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • Marketing Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption

    4.0
    Feb 5, 2026
    Salesforce has become a unifying platform that aligns teams across the enterprise, including sales, marketing, field operations and service, and customer support. The efficiencies gained helped offset implementation and enhancement costs, while also improving visibility across departments.
  • Marketing Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption

    4.0
    Feb 5, 2026
    Salesforce has become a unifying platform that aligns teams across the enterprise, including sales, marketing, field operations and service, and customer support. The efficiencies gained helped offset implementation and enhancement costs, while also improving visibility across departments.
  • Read All 146 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
  • Magic Quadrant for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
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Performance of Salesforce CRM and Customer Experience Implementation Services Across Market Features

Salesforce CRM and Customer Experience Implementation Services Likes & Dislikes

Like

The platform is intuitive and easy to navigate, making it approachable even for first-time CRM users. With minimal training, new users can become productive quickly. Its core features, such as account opportunity, contact, and contract management - are clearly organized and simple to use, providing a solid foundation for teams new to CRM platforms

Like

The platform is intuitive and easy to navigate, making it approachable even for first-time CRM users. With minimal training, new users can become productive quickly. Its core features, such as account opportunity, contact, and contract management - are clearly organized and simple to use, providing a solid foundation for teams new to CRM platforms

Like

The platform is intuitive and easy to navigate, making it approachable even for first-time CRM users. With minimal training, new users can become productive quickly. Its core features, such as account opportunity, contact, and contract management - are clearly organized and simple to use, providing a solid foundation for teams new to CRM platforms

Dislike

We are trying to update our data automation software which requires us to implement changes to our existing platform. These changes took forever to implement.

Dislike

We are trying to update our data automation software which requires us to implement changes to our existing platform. These changes took forever to implement.

Dislike

We are trying to update our data automation software which requires us to implement changes to our existing platform. These changes took forever to implement.

Reviewer Insights for: Salesforce CRM and Customer Experience Implementation Services