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  1. Home
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  3. Salesforce Order Management
Logo of Salesforce Order Management

Salesforce Order Management

bySalesforce
in
4.0
Market Presence: Distributed Order Management Systems (Transitioning to Distributed Order Management), Retail Store Inventory Management Applications (Transitioning to Unified Commerce Retail Store Inventory Management Applications)

Overview

Product Information on Salesforce Order Management

Updated 13th October 2025

What is Salesforce Order Management?

Commerce Cloud Order Management is a software designed to streamline and automate the entire order lifecycle for businesses engaged in retail and e-commerce. The software enables centralized processing of orders across multiple channels, integrating with inventory, shipping, and customer service systems to facilitate seamless order fulfillment and management. Commerce Cloud Order Management offers features such as real-time inventory visibility, flexible shipping options, and order tracking, allowing businesses to optimize fulfillment speed and accuracy. The software helps organizations solve the challenges of managing complex order volumes, improving operational efficiency, reducing errors, and ensuring timely delivery by connecting disparate systems and providing consistent oversight throughout the order process.

Salesforce Order Management Pricing

Commerce Cloud Order Management software offers tiered pricing based on the volume of orders and specific business requirements. The software pricing structure typically involves per-order fees or usage-based charges, with options for annual or monthly subscriptions. Additional features or integrations may incur separate costs depending on deployment scale and customization needs. Pricing details can vary depending on the selected plan and contract terms.

Overall experience with Salesforce Order Management

PURCHASE MANAGER
<50M USD, Retail
FAVORABLE

“Commerce Cloud Connects Order Lifecycle Between Salesforce and SAP Systems Efficiently”

5.0
Dec 13, 2025
Commerce cloud order management is a really good tool for order execution and it is the link between Salesforce and SAP where managing the entire order life cycle.
Technical Account Manage
250M - 500M USD, IT Services
CRITICAL

“Centralized order management simplifies workflows but daily use feels cumbersome”

3.0
Jun 3, 2026
Strong order lifecycle coverage, but complex setup and too many fields can make daily use frustrating.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Salesforce Order Management Reviews and Ratings

4.0

(2 Ratings)

Rating Distribution

5 Star
50%
4 Star
0%
3 Star
50%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

3.5

Service & Support

4.0

Product Capabilities

4.5

Filter Reviews
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  • Technical Account Manage
    50M-1B USD
    IT Services
    Review Source

    Centralized order management simplifies workflows but daily use feels cumbersome

    3.0
    Jun 3, 2026
    Strong order lifecycle coverage, but complex setup and too many fields can make daily use frustrating.
  • PURCHASE MANAGER
    <50M USD
    Retail
    Review Source

    Commerce Cloud Connects Order Lifecycle Between Salesforce and SAP Systems Efficiently

    5.0
    Dec 13, 2025
    Commerce cloud order management is a really good tool for order execution and it is the link between Salesforce and SAP where managing the entire order life cycle.
Showing Result 1-2 of 2

Recommended Gartner Insights

  • Market Guide for Distributed Order Management Systems (Transitioning to Distributed Order Management)
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Reviewer Insights for: Salesforce Order Management

Salesforce Order Management Likes & Dislikes

Like

Integration with other systems like CRM, ERP and other business systems. This tool is for inventory management, order capture and fulfillment.

Like

Centralized order lifecycle control: capture, fulfillment, shipping, payments, returns and service in one place.

Dislike

For small businesses, ongoing costs are high. Coding & decoding sometimes does not match as per business requirements.

Dislike

Too many unnecessary fields, complex UI, slow setup, and performance issues with large order volumes.