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  3. IBM Sterling Order Management
Logo of IBM Sterling Order Management

IBM Sterling Order Management

byIBM
in
4.5
Market Presence: Distributed Order Management Systems, Supply Chain Planning Solutions

Overview

Product Information on IBM Sterling Order Management

Updated 13th October 2025

What is IBM Sterling Order Management?

IBM Sterling Order Management is a software that streamlines order processing across various channels, enabling organizations to manage orders from initiation through fulfillment. The software offers capabilities for order orchestration, inventory visibility, and fulfillment optimization, supporting multiple fulfillment options such as ship-from-store, drop ship, and buy online, pick up in store. It enhances end-to-end visibility of inventory, improves order accuracy, and supports efficient allocation and sourcing across distributed networks. Businesses use the software to increase operational efficiency, address complex supply chain challenges, and coordinate order activities across suppliers, distributors, and customers while maintaining control over costs and delivery service levels.

IBM Sterling Order Management Pricing

IBM Sterling Order Management software uses a subscription-based pricing model, typically structured by the number of order lines or users and deployment type, with cost varying based on scale and additional features such as modules for inventory, fulfillment, and omni-channel support. Custom pricing is often provided based on specific business requirements and expected transaction volumes.

Overall experience with IBM Sterling Order Management

ORDER MANAGEMENT SPECIALIST
3B - 10B USD, Energy and Utilities
FAVORABLE

“How IBM Sterling is Revolutionizing Inventory Management and Analytics”

5.0
Jan 30, 2025
IBM Sterling Order Management is a robust platform that excels in providing real-time order visibility, intelligent order routing and inventory management, making it an outstanding choice for organizations with complex supply chain operations.IBM Sterling also improves with advanced analytics, which helps businesses make data-driven decisions. The system integrates well with existing ERP systems, offering seamless connectivity with suppliers, customers and logistic poroviders ensuring accurate tracking and inventory updates.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: IBM Sterling Order Management
Performance of IBM Sterling Order Management Across Market Features

IBM Sterling Order Management Likes & Dislikes

Like

- Seamlessly handles orders from multi channels - Advanced order orchestration - Robust inventory tracking including real-time updates - The system is highly scalable - Advanced analystics

Like

It is very efficient when it comes to manage bulk of orders with a great load balancing feature, Application system is rarely down and both nodes are up and working through out the business day in our application landscape.

Like

Provided great data analysis. The customer support and explanation was really good. Hadn't looked into a ton of competitors but it seemed cost effective.

Dislike

- Implementation may be a lengthy process - The reporting features could be more advanced. - Some customers have experienced slow response time

Dislike

Sterling Order Manegement system is a bit costly with respect to to its peers

Dislike

Product was difficult to get used to. Some functions were hard to find, once you can locate them they all worked well.

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Peer Discussions

IBM Sterling Order Management Reviews and Ratings

4.5

(11 Ratings)

Rating Distribution

5 Star
36%
4 Star
64%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.9

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
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Reviewer's Company Size
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  • ORDER MANAGEMENT SPECIALIST
    1B-10B USD
    Energy and Utilities
    Review Source

    How IBM Sterling is Revolutionizing Inventory Management and Analytics

    5.0
    Jan 30, 2025
    IBM Sterling Order Management is a robust platform that excels in providing real-time order visibility, intelligent order routing and inventory management, making it an outstanding choice for organizations with complex supply chain operations.IBM Sterling also improves with advanced analytics, which helps businesses make data-driven decisions. The system integrates well with existing ERP systems, offering seamless connectivity with suppliers, customers and logistic poroviders ensuring accurate tracking and inventory updates.
  • Manager of IT Services
    10B+ USD
    Retail
    Review Source

    Sterling Order management best fit for complete supply chain management

    4.0
    Jan 25, 2024
    Sterling Order Management System for Order to Cash cycle
  • BUSINESS DEVELOPMENT SPECIALIST
    50M-1B USD
    Miscellaneous
    Review Source

    Great analytical tool and customer support

    4.0
    Jun 10, 2022
    Easy to configure, difficult to get used to. It did provide great analytics as you would expect from IBM. Great demand planning
  • CLOUD SERVICES TEAM LEADER
    50M-1B USD
    IT Services
    Review Source

    Great Solution

    4.0
    May 7, 2022
    It is a trusted and scalable B2B network that helps automate and orchestrate your supply chain processes.
  • Solutions Engineer
    <50M USD
    Miscellaneous
    Review Source

    Excellent supply chain solution

    4.0
    Apr 21, 2022
    Excellent solution with a wide breadth of capabilities and functions.
Showing Result 1-5 of 11

Recommended Gartner Research

  • Market Guide for Distributed Order Management Systems

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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