Focus on the product was strong, support during implimentation was good, resources provided for general use were great (KLC), customized support for our suloution and directive to the "best" way to do things and issues to aavoid could have been better. Follow up support to ensure functionality and user story completion after initial go live could have been better. Wish our initial design had better clarity around prioritization logic and the business process to support. Confusion around Java vs Web client reduced some of our comfort for SMEs who had to transition; a lot of process documentation was built for Java version.

Communication has been really good but there is still room for improvement in addressing specific pain points within the process, particularly around MLS and performance in the system. Additionally, I would be seeking a more proactive approach in sharing information about upcoming features and gain for visibility about the future roadmap. My team is especially interested in development areas related to distribution and demand processes.