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  3. Manhattan Active Order Management
Logo of Manhattan Active Order Management

Manhattan Active Order Management

byManhattan Associates
in Distributed Order Management Systems
4.6

Overview

Product Information on Manhattan Active Order Management

Updated 13th October 2025

What is Manhattan Active Order Management?

Manhattan Active Order Management is a software developed by Manhattan Associates that enables efficient coordination and fulfillment of orders across multiple channels. The software provides centralized visibility and control over order lifecycles, allowing businesses to manage orders from initiation to completion. It features inventory availability tracking, order promising, and dynamic routing, supporting seamless omnichannel fulfillment strategies. The software addresses business challenges such as managing complex fulfillment scenarios, optimizing shipping, and coordinating inventory across distributed locations. By integrating order data and facilitating real-time decision making, Manhattan Active Order Management supports retailers and distributors in reducing cost, improving accuracy, and enhancing customer experience through reliable order processing.

Manhattan Active Order Management Pricing

Manhattan Active Order Management software uses a subscription-based pricing model, where the cost is generally determined by factors including the number of users, volume of orders, and specific modules or features required by the organization. The software may offer tiered plans based on business size or operational needs, and pricing details are typically provided through a custom quote based on requirements.

Overall experience with Manhattan Active Order Management

VP - Technology
3B - 10B USD, Consumer Goods
FAVORABLE

“Platform Offers Mature Configuration but feature updates not well communicated”

4.0
Jun 25, 2025
Platform has matured over the years and the implementation cycles are not very long. Product Managers are accessible and have competent resources in Professional Services and R&D.
Manager
<50M USD, Retail
CRITICAL

“A very simple order management system”

2.0
Aug 16, 2022
The product is not geared towards the FMCG industry and has very limited capability to customize. The team is fragmented across international borders and delivery in a inflexible waterfall manner.

About Company

Company Description

Updated 25th July 2024

Manhattan is a technology provider focused on improving experiences and outcomes in supply chain commerce. We provide software solutions for Omni channel commerce, supply chain planning and supply chain execution. Our cloud native Manhattan active platform technology and industry experience help increase top-line growth and bottom-line efficiency for various brands across the world. Manhattan designs, builds and delivers innovative solutions for stores, transportation networks and fulfillment centers, eliminating silos created by legacy commerce, warehouse and transportation system to create seamless operations and optimal efficiency.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1990
Head office location
Atlanta, United States
Number of employees
1001 - 5000
Annual Revenue
3B-10B USD
Website
http://www.manh.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Manhattan Active Order Management
Performance of Manhattan Active Order Management Across Market Features

Manhattan Active Order Management Likes & Dislikes

Like

Platform Configuration and scheduled rollouts

Like

N/A

Like

We found Manhattan Active Omni product impressive in following areas: - Speed to market for new features - Inventory Management - Order Orchestration

Dislike

Doesn't have a robust way of communicating customers on new features and launches

Dislike

It's very basic and does not allow customization

Dislike

Areas of improvement: - Agile or incremental delivery: the product and the professional services don't support agile project management - Value delivered for per $ spend - Global presence/client landscape

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Peer Discussions

Manhattan Active Order Management Reviews and Ratings

4.6

(9 Ratings)

Rating Distribution

5 Star
56%
4 Star
33%
3 Star
0%
2 Star
11%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.2

Service & Support

4.2

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
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Reviewer's Job Function
  • VP - Technology
    1B-10B USD
    Consumer Goods
    Review Source

    Platform Offers Mature Configuration but feature updates not well communicated

    4.0
    Jun 24, 2025
    Platform has matured over the years and the implementation cycles are not very long. Product Managers are accessible and have competent resources in Professional Services and R&D.
  • DIRECTOR, Order Management & Fulfillment Technology
    1B-10B USD
    Retail
    Review Source

    Manhattan Active Omni Excels in Speed, Inventory, Order Management

    5.0
    Jun 20, 2025
    Manhattan has been a great partner in our Active Omni transformations. They are flexible with the designs, have plenty of experiences to share and support business specificity.
  • Sr. Director OMNIChannel Technology
    1B-10B USD
    Retail
    Review Source

    Long-Term Satisfaction With Manhattan

    5.0
    Jun 26, 2025
    Manhattan has been a wonderful partner for years. Many good experiences going back quite some time.
  • IT Associate
    50M-1B USD
    Retail
    Review Source

    Top-Notch Support and Custom Solutions Enhance User Experience

    5.0
    May 23, 2025
    Not only is the product great, but the support during implementation and after is top notch.
  • Product Manager
    1B-10B USD
    Retail
    Review Source

    Transforming Business with Manhattan Active Omni Order Management

    4.0
    Jan 7, 2025
    Our experience with Manhattan Active Omni Order management has been transformative. The Platform's ability to unify order management processes across channels has significantly enhanced our operational efficiency and customer satisfaction.
Showing Result 1-5 of 9

Recommended Gartner Research

  • Market Guide for Distributed Order Management Systems

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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