Name: Manhattan Active Order Management
Rating: 4.6 (9 reviews)

Overview

Product Information on Manhattan Active Order Management

Updated 13th October 2025

What is Manhattan Active Order Management?

Manhattan Active Order Management is a software developed by Manhattan Associates that enables efficient coordination and fulfillment of orders across multiple channels. The software provides centralized visibility and control over order lifecycles, allowing businesses to manage orders from initiation to completion. It features inventory availability tracking, order promising, and dynamic routing, supporting seamless omnichannel fulfillment strategies. The software addresses business challenges such as managing complex fulfillment scenarios, optimizing shipping, and coordinating inventory across distributed locations. By integrating order data and facilitating real-time decision making, Manhattan Active Order Management supports retailers and distributors in reducing cost, improving accuracy, and enhancing customer experience through reliable order processing.

Overall experience with Manhattan Active Order Management

VP - Technology

3B - 10B USD, Consumer Goods

FAVORABLE

“Platform Offers Mature Configuration but feature updates not well communicated”

4.0

Jun 25, 2025

Platform has matured over the years and the implementation cycles are not very long. Product Managers are accessible and have competent resources in Professional Services and R&D.

Manager

<50M USD, Retail

CRITICAL

“A very simple order management system”

2.0

Aug 16, 2022

The product is not geared towards the FMCG industry and has very limited capability to customize. The team is fragmented across international borders and delivery in a inflexible waterfall manner.

About Company

Company Description

Manhattan is a technology provider focused on improving experiences and outcomes in supply chain commerce. We provide software solutions for Omni channel commerce, supply chain planning and supply chain execution. Our cloud native Manhattan active platform technology and industry experience help increase top-line growth and bottom-line efficiency for various brands across the world. Manhattan designs, builds and delivers innovative solutions for stores, transportation networks and fulfillment centers, eliminating silos created by legacy commerce, warehouse and transportation system to create seamless operations and optimal efficiency.

Company Details

Company type

Public

Year Founded

1990

Head office location

Atlanta, United States

Number of employees

1001 - 5000

Annual Revenue

3B-10B USD

Website

https://www.manh.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Manhattan Active Order Management

Performance of Manhattan Active Order Management Across Market Features

Manhattan Active Order Management Likes & Dislikes

Platform Configuration and scheduled rollouts

N/A

We found Manhattan Active Omni product impressive in following areas: - Speed to market for new features - Inventory Management - Order Orchestration

Doesn't have a robust way of communicating customers on new features and launches

It's very basic and does not allow customization

Areas of improvement: - Agile or incremental delivery: the product and the professional services don't support agile project management - Value delivered for per $ spend - Global presence/client landscape

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Peer Discussions

Manhattan Active Order Management Reviews and Ratings

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VP - Technology
1B-10B USD
Consumer Goods
Review Source
Platform Offers Mature Configuration but feature updates not well communicated
4.0
Jun 24, 2025
Platform has matured over the years and the implementation cycles are not very long. Product Managers are accessible and have competent resources in Professional Services and R&D.
DIRECTOR, Order Management & Fulfillment Technology
1B-10B USD
Retail
Review Source
Manhattan Active Omni Excels in Speed, Inventory, Order Management
5.0
Jun 20, 2025
Manhattan has been a great partner in our Active Omni transformations. They are flexible with the designs, have plenty of experiences to share and support business specificity.
Sr. Director OMNIChannel Technology
1B-10B USD
Retail
Review Source
Long-Term Satisfaction With Manhattan
5.0
Jun 26, 2025
Manhattan has been a wonderful partner for years. Many good experiences going back quite some time.
IT Associate
50M-1B USD
Retail
Review Source
Top-Notch Support and Custom Solutions Enhance User Experience
5.0
May 23, 2025
Not only is the product great, but the support during implementation and after is top notch.
Product Manager
1B-10B USD
Retail
Review Source
Transforming Business with Manhattan Active Omni Order Management
4.0
Jan 7, 2025
Our experience with Manhattan Active Omni Order management has been transformative. The Platform's ability to unify order management processes across channels has significantly enhanced our operational efficiency and customer satisfaction.

Showing Result 1-5 of 9

Recommended Gartner Insights

Market Guide for Distributed Order Management Systems (Transitioning to Distributed Order Management)

Overview

Product Information on Manhattan Active Order Management

What is Manhattan Active Order Management?

Manhattan Active Order Management Pricing

Overall experience with Manhattan Active Order Management

“Platform Offers Mature Configuration but feature updates not well communicated”

“A very simple order management system”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Manhattan Active Order Management

Performance of Manhattan Active Order Management Across Market Features

Manhattan Active Order Management Likes & Dislikes

Top Manhattan Active Order Management Alternatives

Peer Discussions

Manhattan Active Order Management Reviews and Ratings

Platform Offers Mature Configuration but feature updates not well communicated

Manhattan Active Omni Excels in Speed, Inventory, Order Management

Long-Term Satisfaction With Manhattan

Top-Notch Support and Custom Solutions Enhance User Experience

Transforming Business with Manhattan Active Omni Order Management

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Manhattan Active Order Management

Performance of Manhattan Active Order Management Across Market Features

Manhattan Active Order Management Likes & Dislikes

Top Manhattan Active Order Management Alternatives

Manhattan Active Order Management Reviews and Ratings

Platform Offers Mature Configuration but feature updates not well communicated

Manhattan Active Omni Excels in Speed, Inventory, Order Management

Long-Term Satisfaction With Manhattan

Top-Notch Support and Custom Solutions Enhance User Experience

Transforming Business with Manhattan Active Omni Order Management

4.6

(9 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. IBM Sterling Order Management

2. Omnichannel Suite

3. Adobe Commerce