Overview
Product Information on Omnichannel Suite
What is Omnichannel Suite?
Omnichannel Suite Pricing
Overall experience with Omnichannel Suite
“A dependable long-term partner with strong technical competence and consistently good support.”
About Company
Company Description
Shopgate specializes in providing modern commerce solutions. These solutions are aimed at reinforcing the initiatives of innovative retailers by increasing in-store visits and revenue, while optimizing total ownership cost. The Shopgate platform offers commerce solutions customised to suit the specific needs and extendibility of mid-market retailers. Further, it aids retailers in creating an integrated omnichannel experience catering to current consumer expectations.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Omnichannel Suite
Performance of Omnichannel Suite Across Market Features
Omnichannel Suite Likes & Dislikes
Reliability over time: Uptime, maintenance, and release handling have been stable for years. We rarely had unpleasant surprises in production. Good integration mindset: They understand real commerce stacks and integration constraints and are open to adjusting approaches to fit customer ecosystems. Support quality and continuity: Low churn on key contacts, fast response times, and a feeling of shared ownership. Partnership attitude: They dont just deliver ticketsthey think with you about tradeoffs, roadmaps, and whats sensible long-term.
I really like the great customer support, quick time to market and available integrations and extensions.
Fast APP, good innovations!
Some advanced platform/ops features could be more self-service to reduce reliance on support for edge cases. Documentation depth varies by area: overall good, but a few specialized topics could be more detailed for power users. Roadmap communication could be a bit more structured (e.g., more regular, consolidated technical updates), though direct contact works well.
We did not experienced any major issue, that could not be resolved in the past.
Not really anything in my mind
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Peer Discussions
Omnichannel Suite Reviews and Ratings
- Software Development Manager<50M USDRetailReview Source
A dependable long-term partner with strong technical competence and consistently good support.
We’ve worked with Shopgate for about a decade and the collaboration has been consistently reliable and constructive. From a technical leadership perspective, what stands out is their long-term stability: solid platform operation, predictable delivery, and a support team that understands both product and implementation depth. Over the years they’ve proven to be a partner who can handle day-to-day needs as well as larger shifts in requirements without drama. Overall, a very trustworthy vendor relationship. - CEO<50M USDRetailReview Source
I can highly recommend the solution to all shop owners
We already did a lot of projects with Shopgate in the past. The Apps are easy to extend and they offer a large number of integrations, so most of the shopping carts are easily integrated. - Chief Operating Officer<50M USDRetailReview Source
Positive review from a long-term partner
Anything went fine with Shopgate. We are a customer for over 3 years now! - DTC Manager50M-1B USDRetailReview Source
Customer first! Always helpful.
We needed a partner that would help introduce our company into this channel. Their solutions were easy to implement and the service team has gone above and beyond to ensure business success as well as ease of implementation. - CMO<50M USDRetailReview Source
Great team, solutions and always open further development
We have been partners from the very beginning and were able to directly accompany the development of the solutions and the team. The solutions created have been convincing since their introduction and new developments were quickly taken up and implemented. The team is great, both support and development.