The experience with SAP Identity Management is often characterized by improved control and efficiency in managing user identities and access. It provides a centralized platform for identity administration, helping organizations automate processes such as user onboarding, offboarding, and role assignments. The system promotes compliance by enforcing access policies and providing audit trails. Users typically appreciate the integration capabilities with various systems and applications, facilitating a more seamless and secure access management process. However, the complexity of implementation and customization may pose challenges, and organizations often need to invest time in training and fine-tuning the system to meet their specific requirements. Overall, the experience can vary based on the organization's needs, the complexity of their IT landscape, and the proficiency of the administrators managing the SAP Identity Management solution.

SAP IDM looks rather like a framework or tool-set than a finished ready-to-deploy solution. As a result our implementer had to do a lot of customization to implement what I today would consider basic features. From what we have today I can clearly say that we are very unhappy with the solution. The solution is unstable, the support we receive is not satisfying at all. From the corporate perspective it is not clear if the problems are primarily caused by SAP or by 3rd party implementer or even both.