Overview
Product Information on ServiceNow Enterprise Architecture
Updated 13th October 2025
What is ServiceNow Enterprise Architecture?
ServiceNow Enterprise Architecture Pricing
Overall experience with ServiceNow Enterprise Architecture
Application Security Engineer
500M - 1B USD, SoftwareFAVORABLE
“Platform integration drives value once CMDB data quality is addressed”
My org uses ServiceNow for application portfolio management, technology lifecycle and capability mapping onto the same platform as our CMDB and ITSM, and I use it regularly for app rationalization and roadmap work. The learning curve was steeper than I expected, and the early data quality was rough until we cleaned up the CMDB side. Once that was settled, it became a genuinely useful part of my day-to-day, not perfect, but having the EA artifacts live next to real operational data made a real difference.
Manager
30B + USD, Healthcare and BiotechCRITICAL
“ServiceNow Offers Broad Features but Suffers From Usability and Performance Issues”
My overall experience with ServiceNow has been mixed to negative. While the platform is clearly powerful and widely used across enterprise environments, my day-to-day experience has been frustrating. I have found it to be less user-friendly than expected, and performance issues such as lag and slow responsiveness have affected productivity and user satisfaction.
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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- Application Security Engineer50M-1B USDSoftwareReview Source
Platform integration drives value once CMDB data quality is addressed
My org uses ServiceNow for application portfolio management, technology lifecycle and capability mapping onto the same platform as our CMDB and ITSM, and I use it regularly for app rationalization and roadmap work. The learning curve was steeper than I expected, and the early data quality was rough until we cleaned up the CMDB side. Once that was settled, it became a genuinely useful part of my day-to-day, not perfect, but having the EA artifacts live next to real operational data made a real difference. - Vp, Engineering50M-1B USDFinance (non-banking)Review Source
Data Integrity Prioritized Over Interface, Reducing Silos in Centralized Reporting
It's a very good utility that prioritizes data integrity over UI. Using it helps us avoid data silos and ensure all information is in one place - Manager10B+ USDHealthcare and BiotechReview Source
ServiceNow Offers Broad Features but Suffers From Usability and Performance Issues
My overall experience with ServiceNow has been mixed to negative. While the platform is clearly powerful and widely used across enterprise environments, my day-to-day experience has been frustrating. I have found it to be less user-friendly than expected, and performance issues such as lag and slow responsiveness have affected productivity and user satisfaction. - End User Virtualization Engineer50M-1B USDHealthcare and BiotechReview Source
Dashboards and Change History Features Stand Out, Search Functionality Needs Improvement
Service now is very user friendly. I love all the dashboards you can setup. I really enjoy being able to see a history of all my changes and tickets in the system. it truly is an enterprise system for tickets, knowledge bases, and changes. - Product Manager1B-10B USDHealthcare and BiotechReview Source
Scalable Workflow Management Enhances Efficiency, Yet Interface and Price Remain Issues
ServiceNow EA is a robust and feature rich solution that allows us to address many of our pain points i.e. A single source of truth for all IT services.
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