Overview
Product Information on ServiceNow Enterprise Architecture
What is ServiceNow Enterprise Architecture?
ServiceNow Enterprise Architecture Pricing
Overall experience with ServiceNow Enterprise Architecture
“ServiceNow APM: Bridging the Gap Between IT Spend and Business Goals”
“Robust and modern experience with steep learning curve.”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow Enterprise Architecture
Performance of ServiceNow Enterprise Architecture Across Market Features
ServiceNow Enterprise Architecture Likes & Dislikes
It provides a centralized view of all applications so you can spot overlaps and save on IT costs.It works well with CMDB and ITSM for accurate data and it helps connect IT spending to business goals.The major plus is its automation and reporting features make decision making a lot easier.Its a great toll for managing your portfolio.
As a user, this product is scalable and offers a modern experience to manage the workflows. This is a good end-to-end service delivery product with some investment to unlock its full potential.
- Insight and management of the company's business applications and services. - Association of Solutions for Incidences, Demands and Enhancements. - Rating/Performance of the Solutions by Portfolio. - Support of CMDB associations to the Services supporting the solutions.
What I dont like about the ServiceNow API is the tricky setup and need for accurate data.It works well with a clean CMDB but if the datas off, the insights can be misleading.And also its getting a lot of time and effort and the cost is pretty high, so its tough for smaller organizations to afford.
its cost and sometimes laggy performance in a large enterprise setup.
- Some licensing tiering relative to additional capabilities can be expensive - Difficult to easily find clear information online about what features/capabilities are included in which license package. - Lack of record relational references associated with out of box email notifications. i.e, initial request to tasks and other associated record hierarchies.
Top ServiceNow Enterprise Architecture Alternatives
Peer Discussions
ServiceNow Enterprise Architecture Reviews and Ratings
- DATA AND ANALYTICS - SR. ANALYST1B-10B USDConsumer GoodsReview Source
Robust and modern experience with steep learning curve.
The initial setup is complex and time-consuming, and it certainly does require some expert knowledge. It does has higher price side compare to it's competitors in the market. - Cloud Engineer<50M USDIT ServicesReview Source
ServiceNow APM: Bridging the Gap Between IT Spend and Business Goals
ServiceNow APM provides a clear view of application,helping to reduce redundancies and align IT with business goals .its integrates well with CMDB and ITSM for accurate data but setup can be complex and requires clean data .While it costly but it the long term benefits for larger companies make it valuable tool for larger organization. - PRODUCT PORTFOLIO MANAGER1B-10B USDConstructionReview Source
Analyzing the Health of Business Platforms and Applications
Our IT Enterprise Architecture team is currently managing information about the company's business platforms and applications that is also tied to our Help Desk and our Demand/Enhancement process and records. This provides us with reasonable insight into how healthy the platform/applications are, which ones are active or retired within each functional (portfolio) business areas. - APM Product Owner10B+ USDBankingReview Source
APM provides powerful insight into your application and technology landscape.
Very positive overall experience - APM does what we need for our use cases, and has a lot more capability that we are yet to take advantage of. - IT Manager1B-10B USDHealthcare and BiotechReview Source
ServiceNow a great partner providing visibility into your Application Portfolio.
ServiceNow is world class, I have always had prompt action taken anytime I have needed assistance. However, when opening HI tickets, they have not been addressed as quickly.