Overview
Product Information on ServiceNow IT Operations Management
Updated 9th February 2026
What is ServiceNow IT Operations Management?
ServiceNow IT Operations Management Pricing
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Overall experience with ServiceNow IT Operations Management
IT Services Associate
50M - 250M USD, ManufacturingFAVORABLE
“Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties”
ServiceNow has allowed my team to productively self-management tasks by allowing the PM to create project tasks, set timelines; also allow the team and leadership to communicate, review project status for the entire project lifecycle.
Account And Financial Reporting Manager
500M - 1B USD, BankingCRITICAL
“Service Now or Later? ”
Overall I believe the output reporting can be cleaned up a little bit more. Its not a user friend report when we get the Service Now timecard reports for our IT consultants.
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Reviewer Insights for: ServiceNow IT Operations Management
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Performance of ServiceNow IT Operations Management Across Market Features
ServiceNow IT Operations Management Likes & Dislikes
Having the ability to develop dashboards with views to department projects, projects I'm focused on as well as my varied teams platforms all on one screen.
I like that its a one stop shop type of platform to house all of our IT projects and tracking them in stages.
Integration with the resto of the ServiceNow suite, such as ITSM or BCM.
I dislike the ability to easily integrate other tools into the software, initial onboarding/training- it takes time to become an average user for simple tasks.
The time card reports we run are very messy and often provide inaccurate stats.
Not very user friendly and for probe configuration you need to be an expert so you have to rely on a consulting company.
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- IT Services Associate50M-1B USDManufacturingReview Source
Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties
ServiceNow has allowed my team to productively self-management tasks by allowing the PM to create project tasks, set timelines; also allow the team and leadership to communicate, review project status for the entire project lifecycle. - Business Solutions Regional Manager50M-1B USDConstructionReview Source
Unpacking the Value of CMDB's Integration with ITSM
Our CMDB is tracked through ITOM, and its integration with ITSM makes it a real asset. Pricing is not as high as ITSM - Platform Owner50M-1B USDBankingReview Source
Unveiling the Utility of CSDM: A Single Database Architect
This is good and quite helpful form the framework (CSDM) and Discovery perspectiv - DESIGN ENGINEER50M-1B USDEnergy and UtilitiesReview Source
ServiceNow: Review for IT Service Managements
The ServiceNow has been offering us well within out vendor ticketing tool management. With rich user interface and easy vendor to vendor integration capabilities it has been industy standard for serivice support chain management. The support it offers to clients is also impressive and good expertise overall. - BIDDABLE EXECUTIVE1B-10B USDMediaReview Source
Address the growing complexity of IT Infrastructure on Servicenow
Servicenow IT operation management provides a unified platform for managing and optimizing various aspects of IT infrastructure, Including Cloud Resources, applications and services. The tool offers a single pane of glass view of our entire IT landscape and making it easier to monitor and manage cloud resources.
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