Smarsh assists organizations in identifying potential risks in their communication data, hence preventing fines or any negative publicity. The company provides solutions that enable customers to capture, retain, and monitor digital communication across various channels. Primarily, Smarsh serves regulated organizations of different scales by flagging regulatory and reputational risks. Its portfolio includes cloud-native applications explicitly designed for digital communications governance and archiving. The company caters to a wide array of industries globally.
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It has been a true pleasure working with Privva. The team has been outstanding and the software has been quite simple to use. The process has been greatly simplified and streamlined by the opportunity to personalise the questionnaire and communicate any problems or follow up details between the company and the vendors.
Status tracking features, Strong reporting Strategy Assessment
1. Holistic risk management approaches are awesome. 2. Smooth integration or user-friendly. 3. Cloud-based tool, so deployment is very easy and quick.
If clients don't include their names in their responses when using Privva, it can be difficult to identify who is answering. Integration with other software can be tricky and complex. Documentation is lengthy and difficult to understand.
Workflows arent intuitive, UI can be complicated, Support is not as robust as others
1. Cost is a bit high compared to the Indian market. 2. Would request for few more customisation as per the users need. 3. Support service needs to be more smooth.