Name: ServiceNow Vendor Risk Management
Rating: 4.2 (108 reviews)

Overview

Product Information on ServiceNow Vendor Risk Management

Updated 13th October 2025

What is ServiceNow Vendor Risk Management?

ServiceNow Vendor Risk Management is a software that streamlines the process of assessing, monitoring, and mitigating risks associated with third-party vendors. The software facilitates centralized management of vendor information, automates risk assessments, and provides tools for tracking performance and compliance with regulations and policies. It supports the identification of potential risks and monitors vendor activities throughout the lifecycle, helping organizations to manage due diligence processes and maintain an updated risk profile for each vendor. The software integrates with other risk and compliance processes, offering reporting and analytics to support informed decision making and organizational risk reduction.

Overall experience with ServiceNow Vendor Risk Management

3B - 10B USD, Travel and Hospitality

FAVORABLE

“Great tool to reduce risk”

5.0

Dec 28, 2024

It is a great risk management tool and easy to use. The company can manage third-party risk and performance in a single destination.

Head of InfoSec Audit & Assessments

10B - 30B USD, Manufacturing

CRITICAL

“ServiceNow Progresses as a New Leader in Risk Management”

3.0

Jun 2, 2024

The recent upgrades of servicenow have now allowed it become a competitior and leader in the Risk Mgmt. space, there are however always constraints to developing and customising a product but they deliver 60-80% out of the box which in comparison to the others is almost double

About Company

Company Description

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Company type

Public

Year Founded

2004

Head office location

Santa Clara, California, United States

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

https://www.servicenow.com

Do You Manage Peer Insights at ServiceNow?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Vendor Risk Management

Deciding Factors: ServiceNow Vendor Risk Management Vs. Market Average

Performance of ServiceNow Vendor Risk Management Across Market Features

ServiceNow Vendor Risk Management Likes & Dislikes

Great IRM integration Real time chat to resolve issues Improved security

out of the box setup integration with other tools already heavility used in ITSM processes

- Caters to all required functionality for Vendor risk Management - Interactive dashboard for overall monitoring - Venor assement and Risk score - Workspace

Training required Highly priced Reporting needs improvement

the company is a little arrogant of thier solution and it does not reasonabily care about their customers, its a product and you take it or leave it because the pricing does not make sense to every organisation of scale.

- Licensing - Only related to risk management related to vendors or engagements - You need other Servicenow modules pre-implemented to utilize this is full scale

Top ServiceNow Vendor Risk Management Alternatives

Peer Discussions

ServiceNow Vendor Risk Management Reviews and Ratings

Recommended Gartner Insights

Market Guide for IT Vendor Risk Management Solutions (Transitioning to Third-Party Risk Management Technology Solutions)

1B-10B USD

Travel and Hospitality

Review Source

Great tool to reduce risk

10B+ USD

Manufacturing

ServiceNow Progresses as a New Leader in Risk Management

SENIOR SOFTWARE ENGINEER

Banking

Versndor risk management with serviceNow VRM

Mar 26, 2024

I have worked on VRM Implementation for one of the client engagements in my previous organization for risk mitigation.

IT MANAGER

Good tool, capable and specific

4.0

Feb 26, 2024

overall experience is positive because the software is worth the value and accomplish the task is being purchased for.

TECHNICAL LEAD

50M-1B USD

Best product for vendor risk management

Dec 28, 2022

The level at which we can customize the workflows and the ability to monitor and generate reports are granular level is truly exceptional. Out of box features is enough for most of the workflows but when it comes to customizations its where it stood out from rest of the market, easily we can customize and integrate not only to new workflows but also with existing workflows. Ticketing and tracking for external vendors for their IT and software needs stood out multiple tests and we were able to train easily all new vendors on accessing, till now no complaints on learning to use the platform. Excellent support from the ServiceNow team, short time to comeback with answer to queries and even shorter time to fix any issues. Regular updates which are pre informed helps plan the activities in advance.

Overview

Product Information on ServiceNow Vendor Risk Management

What is ServiceNow Vendor Risk Management?

ServiceNow Vendor Risk Management Pricing

Overall experience with ServiceNow Vendor Risk Management

“Great tool to reduce risk”

“ServiceNow Progresses as a New Leader in Risk Management”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Vendor Risk Management

Deciding Factors: ServiceNow Vendor Risk Management Vs. Market Average

Performance of ServiceNow Vendor Risk Management Across Market Features

ServiceNow Vendor Risk Management Likes & Dislikes

Top ServiceNow Vendor Risk Management Alternatives

Peer Discussions

ServiceNow Vendor Risk Management Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

ServiceNow Vendor Risk Management Likes & Dislikes

Recommended Gartner Insights

Top ServiceNow Vendor Risk Management Alternatives

ServiceNow Vendor Risk Management Reviews and Ratings

Reviewer Insights for: ServiceNow Vendor Risk Management

Performance of ServiceNow Vendor Risk Management Across Market Features

Deciding Factors: ServiceNow Vendor Risk Management Vs. Market Average

1. OneTrust Third-Party Management

2. Prevalent Third-Party Risk Management Platform

3. ProcessUnity Third-Party Risk Management

Great tool to reduce risk

ServiceNow Progresses as a New Leader in Risk Management

Versndor risk management with serviceNow VRM

Good tool, capable and specific

Best product for vendor risk management

4.2

(108 Ratings)

Rating Distribution

Customer Experience

Product Capabilities