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  3. ServiceNow Vendor Risk Management
Logo of ServiceNow Vendor Risk Management

ServiceNow Vendor Risk Management

byServiceNow
in IT Vendor Risk Management Solutions (Transitioning to Third-Party Risk Management Technology Solutions)
4.2

Overview

Product Information on ServiceNow Vendor Risk Management

Updated 13th October 2025

What is ServiceNow Vendor Risk Management?

ServiceNow Vendor Risk Management is a software that streamlines the process of assessing, monitoring, and mitigating risks associated with third-party vendors. The software facilitates centralized management of vendor information, automates risk assessments, and provides tools for tracking performance and compliance with regulations and policies. It supports the identification of potential risks and monitors vendor activities throughout the lifecycle, helping organizations to manage due diligence processes and maintain an updated risk profile for each vendor. The software integrates with other risk and compliance processes, offering reporting and analytics to support informed decision making and organizational risk reduction.

ServiceNow Vendor Risk Management Pricing

ServiceNow Vendor Risk Management is offered as a software solution with pricing structured on a subscription basis, typically determined by the number of users or volume of risk assessments and managed vendors. The software is available as a separate module within the broader ServiceNow platform and may require a custom quote based on organizational requirements and scale.

Overall experience with ServiceNow Vendor Risk Management

AD
3B - 10B USD, Travel and Hospitality
FAVORABLE

“Great tool to reduce risk”

5.0
Dec 28, 2024
It is a great risk management tool and easy to use. The company can manage third-party risk and performance in a single destination.
Head of InfoSec Audit & Assessments
10B - 30B USD, Manufacturing
CRITICAL

“ServiceNow Progresses as a New Leader in Risk Management”

3.0
Jun 2, 2024
The recent upgrades of servicenow have now allowed it become a competitior and leader in the Risk Mgmt. space, there are however always constraints to developing and customising a product but they deliver 60-80% out of the box which in comparison to the others is almost double

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Vendor Risk Management
Deciding Factors: ServiceNow Vendor Risk Management Vs. Market Average
Performance of ServiceNow Vendor Risk Management Across Market Features

ServiceNow Vendor Risk Management Likes & Dislikes

Like

Great IRM integration Real time chat to resolve issues Improved security

Like

out of the box setup integration with other tools already heavility used in ITSM processes

Like

- Caters to all required functionality for Vendor risk Management - Interactive dashboard for overall monitoring - Venor assement and Risk score - Workspace

Dislike

Training required Highly priced Reporting needs improvement

Dislike

the company is a little arrogant of thier solution and it does not reasonabily care about their customers, its a product and you take it or leave it because the pricing does not make sense to every organisation of scale.

Dislike

- Licensing - Only related to risk management related to vendors or engagements - You need other Servicenow modules pre-implemented to utilize this is full scale

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Peer Discussions

ServiceNow Vendor Risk Management Reviews and Ratings

4.2

(108 Ratings)

Rating Distribution

5 Star
40%
4 Star
50%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • AD
    1B-10B USD
    Travel and Hospitality
    Review Source

    Great tool to reduce risk

    5.0
    Dec 28, 2024
    It is a great risk management tool and easy to use. The company can manage third-party risk and performance in a single destination.
  • Head of InfoSec Audit & Assessments
    10B+ USD
    Manufacturing
    Review Source

    ServiceNow Progresses as a New Leader in Risk Management

    3.0
    Jun 2, 2024
    The recent upgrades of servicenow have now allowed it become a competitior and leader in the Risk Mgmt. space, there are however always constraints to developing and customising a product but they deliver 60-80% out of the box which in comparison to the others is almost double
  • SENIOR SOFTWARE ENGINEER
    1B-10B USD
    Banking
    Review Source

    Versndor risk management with serviceNow VRM

    5.0
    Mar 26, 2024
    I have worked on VRM Implementation for one of the client engagements in my previous organization for risk mitigation.
  • IT MANAGER
    10B+ USD
    Manufacturing
    Review Source

    Good tool, capable and specific

    4.0
    Feb 26, 2024
    overall experience is positive because the software is worth the value and accomplish the task is being purchased for.
  • TECHNICAL LEAD
    50M-1B USD
    Banking
    Review Source

    Best product for vendor risk management

    5.0
    Dec 28, 2022
    The level at which we can customize the workflows and the ability to monitor and generate reports are granular level is truly exceptional. Out of box features is enough for most of the workflows but when it comes to customizations its where it stood out from rest of the market, easily we can customize and integrate not only to new workflows but also with existing workflows. Ticketing and tracking for external vendors for their IT and software needs stood out multiple tests and we were able to train easily all new vendors on accessing, till now no complaints on learning to use the platform. Excellent support from the ServiceNow team, short time to comeback with answer to queries and even shorter time to fix any issues. Regular updates which are pre informed helps plan the activities in advance.
...
Showing Result 1-5 of 114

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  • Market Guide for IT Vendor Risk Management Solutions (Transitioning to Third-Party Risk Management Technology Solutions)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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