Overview
Product Information on SmartCOMM
What is SmartCOMM?
SmartCOMM Pricing
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Overall experience with SmartCOMM
“Good Customer Support and Growing Web Design Features”
“Great software”
About Company
Company Description
Smart Communications centers its operations around providing an effective platform trusted by numerous organizations to enable seamless, personalized, and compliant conversations across various channels. At the heart of their service is the Conversation Cloud. This includes SmartCOMM, designed for extensive customer communications, SmartIQ for transforming digital forms, and SmartDX, aimed at trade documentation. Internationally, over 650 enterprise organizations utilize Smart Communications to streamline complex processes and facilitate smooth customer lifecycle experiences.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SmartCOMM
Deciding Factors: SmartCOMM Vs. Market Average
Performance of SmartCOMM Across Market Features
SmartCOMM Likes & Dislikes
Speed of processing keeps up with our current volume with room to grow. There seems to be a constant flow of new features and enhancements being released. Community site more often than not gives us helpful information for solving issues or adding new functionality.
Makes process easier and efficient.
I love the cloud-based flexibility and accessibility from anywhere and the reliability too. I can customize it as per my needs so that it targets efficiently. Its Omnichannel feature is also great all communication channels in one place such as email, prints and digital.
Appliance can be unreliable with uptime. It will stop processing without warning or indication there is a problem. This typically requires a reboot and stopping of any in progress jobs to get the queue resumed. Until someone downstream notices, there is no indicator there is an issue unless someone happens to be watching.
Some functions do not work as expected
I find that while integrating it takes time and to configure it requires a great knowledge also while processing tasks such as large size of documents its performance gets compromised.
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Peer Discussions
SmartCOMM Reviews and Ratings
- Software Developer50M-1B USDInsurance (except health)Review Source
Good Customer Support and Growing Web Design Features
Support is good and usually helps us get resolutions or answers quickly. Web Template Designer has nice features that get added regularly. Appliance can be unreliable at times. Would love to move to pure cloud at some point. - Chief Information Officer<50M USDMediaReview Source
Transforming Client Interaction with Innovative Communication Platform
An impressive customer communication platform which helps to communicate in an easy and simple way with clients. Automation regarding documentation generation is highly appreciated. - SE50M-1B USDSoftwareReview Source
Exploring the Interactive Features of SmartCOMM Cloud Application
Document Generation capabilities that include On Demand, Batch or Interactive are some of the key capabilities of SmartCOMM that I like about this cloud based Customer Communication SaaS application. - Senior Associate10B+ USDIT ServicesReview Source
Exploring Modern Communication Through Pure Cloud Services
Phenomenal in generating modern day communications in robust way. - Manager of IT Services1B-10B USDIT ServicesReview Source
Document Efficiency Boosted with SmartCOMM Technology
SmartCOMM has significantly enhanced document generation efficiency on different channels like print, web, mobile etc by streamlining workflows and improving communication management.The platforms user friendly interface and robust features have made it easier for our team to colloborate and manage modern day documents effectively.