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Customer Communication Management

Customer Communication Management Reviews and Ratings

What is Customer Communication Management?

CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.

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UniServe NXT Digital Suite

By Intense Technologies

4.9
(182 Ratings)

Intense Technologies is a worldwide provider of enterprise software products mainly dedicated to the digital transformation of the customer experience lifecycle. The company's objective is to enhance customer focus while reducing operational costs. Intense Technologies operates in various countries and continents, with a significant role in India's telecom domain. Its software solutions are acclaimed in the telecom and insurance fields for their ability to handle large volumes of client revenue data and manage extensive customer bases. Intense Technologies operates the UniServe NXT platform, giving businesses the ability to improve their customer experience, reduce operational expenses and explore fresh avenues of business and revenue. Additionally, with their cutting-edge technology capabilities, they aid enterprises in swiftly creating applications aligned with evolving business opportunities and adaptable to changing business scenarios.

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Quadient Inspire

By Quadient

4.8
(130 Ratings)

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.

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Adobe Experience Manager Forms

By Adobe

4.3
(115 Ratings)

Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.

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Papyrus Platform

By ISIS Papyrus Group

4.5
(90 Ratings)

ISIS Papyrus is a global software vendor with over 35 years of experience in delivering enterprise solutions for customer engagement, operational enhancement and digital transformation. The Papyrus software provides Omni-channel communication, BPM & case management and content services in an integrated platform to help organizations create, capture, extract and share information and deliver digital processes and enterprise software solutions in less time. The main focus of Papyrus software is on enabling non-technical business users to create and maintain customer-centric communications and processes through a collaborative approach and low-code business designer tools for better business and IT alignment. The Papyrus cross-industry platform is used by more than 2800 companies in the finance, insurance, utilities, telecom, healthcare, and Public Company sectors for accelerating digital transformation and improving customer experience (CX).

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Logo of OpenText Communications (Exstream)

OpenText Communications (Exstream)

By OpenText

4.4
(76 Ratings)

OpenText powers and protects information. As a global information management provider for businesses, OpenText tools span content management, Artificial Intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

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Messagepoint

By Messagepoint

4.4
(69 Ratings)

Messagepoint is a SaaS-based AI-powered content hub that harnesses Content Intelligence to automate and simplify the process of migrating, optimizing, authoring, and managing complex customer communications for non-technical (business) users. Customers rely on Messagepoint to deliver exceptional, highly personalized communications across all platforms and channels.

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SmartCOMM

By Smart Communications

4.7
(69 Ratings)

Smart Communications centers its operations around providing an effective platform trusted by numerous organizations to enable seamless, personalized, and compliant conversations across various channels. At the heart of their service is the Conversation Cloud. This includes SmartCOMM, designed for extensive customer communications, SmartIQ for transforming digital forms, and SmartDX, aimed at trade documentation. Internationally, over 650 enterprise organizations utilize Smart Communications to streamline complex processes and facilitate smooth customer lifecycle experiences.

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Elixir

By Elixir Technologies

3.8
(63 Ratings)

Elixir is a privately owned and operated software development company with clients in 70 countries that compete to retain and acquire customers in mature and highly regulated sectors, like insurance and financial services. Elixir develops cloud native customer communication management SaaS that takes advantage of the scalability of the public cloud and supports flexible deployment models. We work closely with customers to help them own and manage customer communications as a critical cornerstone of an exceptional, personalized, relevant customer experience, with software and services that are predicated on security, quality, compliance, and focused collaboration.

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Conga Composer

By Conga

4
(20 Ratings)

Conga is a B2B software solution provide whose contract lifecycle management (CLM); configure, price, and quote (CPQ); document generation; electronic signature; subscription management; and other associated solutions drive predictable revenue by aligning processes, teams, and technology under a unified data model throughout the revenue management lifecycle.

Conga is the aggregate of two SaaS providers, Conga and Apttus. Conga was originally founded to prove what was possible in the space of digital documentation, while Apttus was an innovator in quote-to-cash (QTC) solutions. On May 7, 2020, the companies merged with the goal to provide a comprehensive solution offering to manage the revenue lifecycle. Today, Conga’s global operations span North America, Europe, and Asia.

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ShoutOUT

By ShoutOUT Labs

4.9
(14 Ratings)

ShoutOUT Labs is a solution provider specializing in customer experience. It offers a Software-as-a-Service platform that helps resolve major business problems related to customer relationship management. Its products include an AI Chatbot, a loyalty customer data platform, and a content management platform. The AI Chatbot, created with the latest technology, manages multiple conversations simultaneously and recognizes context through NLU and NLP. The loyalty platform aids in rewarding customers, monitoring their behavior data, and guiding marketing decisions. The content management platform, ShoutOUT Engage, coordinates customer communications and aids in formulating marketing strategies by utilizing customizable SMS and Email for targeted communication. The company's primary objective is to meet the business needs associated with customer interactions and engagement strategies.

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EngageOne Communicate

By Precisely

4.8
(11 Ratings)

Precisely is a worldwide company that specializes in data integrity. It offers services that enhance the accuracy, consistency, and context of data. The company's core focus is a range of products including data integration, data quality, data governance, location intelligence, and data enrichment. These products are designed to aid in business decisions to yield improved results.

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OL Connect

By Upland

4.3
(9 Ratings)

Upland Software Inc. enables global businesses to work smarter with over 20 proven enterprise cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions offer many integrated AI capabilities and cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland's powerful cloud products are trusted by more than 10,000 global customers.

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OpenText xPression

By OpenText

3.7
(8 Ratings)

OpenText powers and protects information. As a global information management provider for businesses, OpenText tools span content management, Artificial Intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

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Logo of Striata Application Platform

Striata Application Platform

By Striata

5
(8 Ratings)

Striata, a part of the Doxim company, centers its efforts on fortifying the bond between corporations and their customers throughout their interaction lifecycle. The company brings to the table over twenty years of innovation, along with a dedicated drive to assist businesses in achieving legitimate transformation in their digital communications. Its services encompass strategy, software, and professional offerings aimed at enabling omnichannel digital exchange. Its solutions are employed by companies to manage encryption, transactions, and storage of confidential documents, along with execution of integrated marketing campaigns and mass electronic message distribution. Companies across six continents, involved in fields such as financial services, utilities, insurance, retail, and telecommunications, utilize their services for digital adoption, transformation and enhanced information security.

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DocGen

By Nintex

4.1
(7 Ratings)

Nintex is a technology company focused on process intelligence and automation. Today more than 8,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating, and optimizing business processes.

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Logo of Doxee document experience

Doxee document experience

By Doxee

4.3
(7 Ratings)

Doxee is a global technologically advanced company with a focus on Customer Communication Management (CCM), Digital Customer Experience, and Dematerialization. The primary commitment of Doxee is to employ its innovative technologies to revolutionize the way companies communicate and interact with customers. This approach is conceived to foster stronger relationships that fuel persistent business expansion. The company provides cloud-based customer communication management solutions intended to offer competitive edges. The product lines include Document Experience (dx), Interactive Experience (ix), Paperless Experience (px), and the highly interactive tool, Doxee Pvideo.

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Logo of Hyland Content Composer

Hyland Content Composer

By Hyland

4.1
(7 Ratings)

Hyland provides unified content, process and application intelligence solutions that help organizations unlock insights and fuel innovation.

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Logo of Harmonie Communication Suite

Harmonie Communication Suite

By Sefas

5
(6 Ratings)

Sefas, a subsidiary of Docaposte, is an international software company based in France. The company's primary focus is on providing multi-channel solutions for customer communication management. Sefas' solutions range from designing desktop publishing to responsive digital communication on various mobile devices, thus organizing client communications across all conventional and digital distribution channels. Since its establishment in 1991, Sefas has been serving diverse industries with its specialized solutions, including major global corporations.

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PersonalEffect

By XMPie

4.9
(6 Ratings)

XMPie, a division of Xerox Company, specializes in the provision of software solutions that focus on variable data printing, integrated cross-media campaigns, web-to-print and marketing automation. The firm takes advantage of the Adobe platform to facilitate the efficient management of individualized, multichannel marketing campaigns, thereby enhancing response rates and return on investment.

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Logo of Scriptura Engage

Scriptura Engage

By Unifiedpost Group (Inventive Designers)

4.2
(5 Ratings)
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Gartner Research

Market Guide for Customer Communication Management
Gartner Peer Insights 'Voice of the Customer': Customer Communication Management

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