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Customer Communication Management

Customer Communication Management Reviews and Ratings

What is Customer Communication Management?

CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.

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UniServe NXT Digital Suite

By Intense Technologies

4.9
(182 Ratings)

UniServe NXT Digital Suite is a software that enables organizations to automate and manage digital transformation processes across customer communication, onboarding, workflow, and document management. The software provides functionalities for enterprise document automation, customer data management, unified communication, and workflow orchestration. It is designed to streamline business operations by digitizing and integrating various processes, supporting multi-channel communication, and ensuring compliance with industry standards. UniServe NXT Digital Suite addresses the business challenge of handling complex, large-scale customer and operational data, aiming to improve process efficiency and operational agility.

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Quadient Inspire

By Quadient

4.8
(130 Ratings)

Quadient Inspire is a software designed for managing customer communications across multiple channels. The software enables organizations to create, personalize, and deliver content through print, digital, and mobile platforms. It integrates data from various sources to support the design and automation of documents, statements, and notifications, facilitating consistent and compliant messaging. Quadient Inspire assists businesses in centralizing communication workflows, reducing manual intervention, and improving operational efficiency. The software addresses the challenge of maintaining effective and secure communications in regulated industries by providing tools for version control, data security, and audit trails. It supports scalability and deployment in different environments, including on-premises and cloud infrastructures.

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Adobe Experience Manager Forms

By Adobe

4.3
(115 Ratings)

Adobe Experience Manager Forms provides a powerful, user-friendly solution that enables your teams to create, manage, and deploy digital forms efficiently, integrating them with your core back-end processes and data. From customer acquisition to enrollment and engagement, leverage a single, reliable system for all your form needs across channels. A low-code interface, scalable architecture and robust feature set cater to diverse operational requirements and customer preferences, enabling omnichannel forms, automated workflows, secure data management and compliance, and embedded business logic. With Adobe Experience Manager Forms, you can build smart, scalable, and secure forms that move with your customers to ensure a consistent experience across touchpoints.

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Papyrus Platform

By ISIS Papyrus Group

4.6
(91 Ratings)

Papyrus Platform is a software designed to facilitate business process management, case management, and enterprise content management. It enables organizations to create, deploy, and manage business applications by integrating process automation, document management, and omni-channel communication. The software allows users to model, monitor, and optimize workflows, supporting dynamic case handling and the consolidation of customer communications across various channels. Papyrus Platform addresses operational efficiency by streamlining tasks, enhancing collaboration, and providing a unified environment for managing information, documents, and business transactions within an organization.

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Logo of OpenText Communications (Exstream)

OpenText Communications (Exstream)

By OpenText

4.3
(76 Ratings)

OpenText Exstream provides organizations a secure, cost-effective, efficient and reliable solution for customer communications. Exstream scales to fit the customer engagement needs of departments or complex enterprise environments and integrates with core systems. Exstream enables organizations to design and deliver individualized, omnichannel customer communications for improved customer experience, time to market and operational efficiencies. Exstream leverages existing customer data and content to deliver individualized customer experiences across touchpoints.

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Messagepoint

By Messagepoint

4.4
(69 Ratings)

Messagepoint is a customer communications management (CCM) platform that empowers business users to author, manage, and optimize complex, regulated communications across print and digital channels—without IT dependency. With a centralized content hub, patented Variation Management, and AI-powered capabilities via MARCIE, Messagepoint streamlines change cycles, ensures compliance, and drives personalization at scale. From correspondence and policy documents to Medicare plan materials, Messagepoint reduces template sprawl, eliminates redundant content, and supports omnichannel delivery with full control, visibility, and auditability.

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SmartCOMM

By Smart Communications

4.7
(69 Ratings)

Control your Customer Conversations with a cloud-native solution for batch, interactive, or on-demand customer communications across the entire customer lifecycle and the full range of print and digital channels that your customers demand, even for heavily regulated industries.

Seamlessly transition communication content from one to many batch communications to self-service communications to one to one communications guided by your employees with a single design.

Reduce the complexity of your customer engagement layer by managing content, language, channel, brand, and other critical communication attributes in a single place using the Editions capability. Retain institutional knowledge of the context of your communications with Conversation history. Create engaging content that resonates with Content Intelligence capabilities.

And, deliver engaging customer conversations with less internal IT effort using a cloud-native solution with integrations to leading industry technologies.

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Elixir

By Elixir Technologies

3.5
(63 Ratings)

Elixir is a software designed to facilitate document automation and customer communications management for enterprises. The software offers capabilities to create, edit, and manage high-volume communications such as statements, invoices, policies, and other customer-facing documents. Elixir enables organizations to streamline their workflow by automating document generation, tailoring communications based on business rules, and supporting multi-channel delivery including print, email, and web. The software integrates with existing systems and provides tools for data capture, composition, collaboration, and output management, addressing business problems related to operational efficiency and regulatory compliance in communications.

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Logo of Conga Composer

Conga Composer

By Conga

4
(20 Ratings)

Conga Composer is a software designed to automate the creation and distribution of digital documents by integrating with data sources such as Salesforce. The software enables users to merge data into custom templates for generating documents including reports, invoices, contracts, and presentations. It supports various output formats like Word, Excel, PowerPoint, and PDF. Conga Composer streamlines business processes by reducing manual data entry, allowing for dynamic document generation, and facilitating electronic delivery and storage. The software addresses the need for accurate and efficient document management within organizations, supporting compliance and consistency across business communications.

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Logo of ShoutOUT

ShoutOUT

By ShoutOUT Labs

4.9
(14 Ratings)

ShoutOUT is a customer communication software designed to facilitate personalized and automated messaging for businesses. The software offers features such as two-way messaging, campaign automation, contact management, and analytics, enabling organizations to manage customer interactions across multiple channels including SMS, mobile apps, and web notifications. ShoutOUT supports businesses in sending transactional and promotional messages, handling customer feedback, and segmenting audiences to improve engagement. The software aims to address challenges related to timely communications, customer outreach, and maintaining consistent interaction with users by providing tools for message scheduling, delivery tracking, and reporting.

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Logo of EngageOne Communicate

EngageOne Communicate

By Precisely

4.8
(11 Ratings)

EngageOne Communicate is a software designed to enable organizations to create and deliver personalized customer communications across multiple digital channels, including email, SMS, and interactive documents. The software supports features such as automated message generation, interactive content, real-time data integration, and analytics for tracking engagement. EngageOne Communicate addresses the business problem of engaging customers with relevant information while ensuring consistency and compliance in communications. Organizations use the software to improve customer interactions, streamline the communication process, and enhance operational efficiency through automated workflows and centralized management of communication templates and content.

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Logo of OL Connect

OL Connect

By Upland

4.2
(9 Ratings)

OL Connect is software designed to facilitate the automation and customization of document workflow and customer communications. It supports the integration of data from multiple sources to enable the creation, management, and delivery of personalized documents across various channels such as print, email, and web formats. The software offers capabilities for document composition, workflow automation, and multichannel delivery, addressing challenges related to operational efficiency and accuracy in document generation. OL Connect aims to help businesses streamline processes, reduce manual intervention, and ensure consistent communication by centralizing document design and distribution functions.

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OpenText xPression

By OpenText

3.5
(8 Ratings)

OpenText xPression is a software designed to automate and streamline the creation, management, and delivery of customer communications. It supports multi-channel document generation, enabling organizations to produce consistent communications across print, web, email, and mobile platforms. The software provides features such as document composition, template management, content integration, and workflow automation. It helps address business needs related to compliance, operational efficiency, and customer engagement by integrating with core systems and facilitating the timely distribution of communications. The software assists organizations in meeting regulatory standards and maintaining accuracy in documents while enabling scalable communication processes.

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Logo of Striata Application Platform

Striata Application Platform

By Striata

5
(8 Ratings)

Striata Application Platform is a software designed to facilitate the creation, management, and delivery of digital customer communications for businesses. The software provides capabilities for composing and distributing personalized statements, bills, and notifications through multiple channels, including email and secure web portals. It supports integration with enterprise systems to automate document generation and distribution processes, enhancing operational efficiency. Striata Application Platform includes features for security, compliance, tracking, and analytics, enabling organizations to monitor customer interactions and maintain regulatory adherence. The software addresses the business problem of digitizing communication workflows, reducing reliance on paper-based correspondence, and improving the efficiency and traceability of customer communications.

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Logo of Doxee document experience

Doxee document experience

By Doxee

4.1
(7 Ratings)

Doxee Document Experience is a software designed to manage and deliver digital documents for businesses. The software enables organizations to create, personalize, and distribute a range of documents, including invoices, statements, and contracts. It integrates with existing workflows to automate document creation and ensures secure delivery across digital channels such as email and web portals. The software supports customization to enhance communication with recipients, offers tracking and analytics tools to monitor document engagement, and helps organizations comply with regulatory requirements for electronic documentation. The software aims to optimize document-driven processes and improve operational efficiency within business environments.

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Logo of Hyland Content Composer

Hyland Content Composer

By Hyland

4.1
(7 Ratings)

Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing. Featuring omnichannel delivery and robust output management, Content Composer allows organizations to deliver content and communications at the time and in the format customers require. Designed to integrate with enterprise applications and office productivity software, Content Composer features powerful creation, distribution, and management tools to provide timely, accurate, and compliant customer communications.

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Logo of Lasernet

Lasernet

By Lasernet

4.4
(7 Ratings)

Lasernet is a software designed to facilitate document management and output processing for businesses. It enables users to create, format, and distribute documents from various data sources, supporting integration with enterprise resource planning systems and other business applications. The software allows customization of documents such as invoices, purchase orders, and reports, streamlining the workflow and reducing manual intervention in document handling. It offers features to manage multiple output channels including print, email, and electronic data interchange, which supports organizations in automating communication and documentation tasks. Lasernet addresses the need for efficient and accurate document processing in business environments.

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Logo of Nintex DocGen

Nintex DocGen

By Nintex

4.1
(7 Ratings)

Nintex DocGen is a software designed to automate the creation of documents by integrating with workflows and data sources. It helps organizations generate standardized documents such as contracts, invoices, and reports by pulling information from multiple systems without manual input. The software provides features for template management, conditional logic, and document formatting to ensure consistency and accuracy. DocGen addresses business requirements for efficient document generation, compliance, and error reduction by streamlining the process and centralizing control over output. Its integration capabilities support connection to various platforms and cloud services, enabling document creation directly within existing business processes.

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Logo of Harmonie Communication Suite

Harmonie Communication Suite

By Sefas

5
(6 Ratings)

Harmonie Communication Suite is a software developed by Sefas that enables organizations to manage and automate the creation, composition, and distribution of customer communications across multiple channels, including print, email, SMS, and web. The software provides centralized control over document workflows, integrates with existing business systems, and supports large-scale batch and on-demand communications. It allows users to personalize messages and documents, ensuring compliance with regulatory standards. The software addresses the need for consistent and efficient communication, reducing manual intervention while helping organizations manage customer correspondence more effectively. Harmonie Communication Suite’s features support document design, production tracking, and auditing to streamline communication processes and maintain data security within enterprise environments.

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Logo of PersonalEffect

PersonalEffect

By XMPie

4.8
(6 Ratings)

PersonalEffect is a software developed by XMPie that enables the creation, management, and delivery of personalized multi-channel communications. The software integrates data-driven content with print and digital media workflows, supporting channels such as print, email, web, and mobile. It offers tools for variable data publishing, campaign automation, and customer data management, allowing organizations to produce targeted messages based on individual recipient data. PersonalEffect addresses the business need for effective customer engagement by streamlining communication processes and facilitating consistent personalized interactions across different media platforms.

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Gartner Research

Market Guide for Customer Communication Management
Gartner Peer Insights 'Voice of the Customer': Customer Communication Management

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