Overview
Product Information on UniServe NXT Digital Suite
What is UniServe NXT Digital Suite?
UniServe NXT Digital Suite Pricing
Overall experience with UniServe NXT Digital Suite
“Harnessing collective intelligence with CCM offerings.”
“Focus should be more on automation so as to eliminate manual errors & delayed responses.”
About Company
Company Description
Intense Technologies is a worldwide provider of enterprise software products mainly dedicated to the digital transformation of the customer experience lifecycle. The company's objective is to enhance customer focus while reducing operational costs. Intense Technologies operates in various countries and continents, with a significant role in India's telecom domain. Its software solutions are acclaimed in the telecom and insurance fields for their ability to handle large volumes of client revenue data and manage extensive customer bases. Intense Technologies operates the UniServe NXT platform, giving businesses the ability to improve their customer experience, reduce operational expenses and explore fresh avenues of business and revenue. Additionally, with their cutting-edge technology capabilities, they aid enterprises in swiftly creating applications aligned with evolving business opportunities and adaptable to changing business scenarios.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: UniServe NXT Digital Suite
Deciding Factors: UniServe NXT Digital Suite Vs. Market Average
Performance of UniServe NXT Digital Suite Across Market Features
UniServe NXT Digital Suite Likes & Dislikes
I appreciate how CCM products streamline communication processes, making it easier to deliver personalized and consistent messages to customers across various channels. this not only enhances customer experience but also improves efficiency in managing communications for businesses.
-Simplicity - Customizable
Easy to handle template and automation of end-to-end process features are outstanding. Furthermore, they ensure personalized, effective, and compliant communications in line with our branding guidelines. onsite support and intense management team's support has been exceptional, providing timely assistance and resolution.
CCM is right now fulfilling our business needs with change in market and customer preference. So, nothing to dislike as of now.
-Lower accuracy percentage sometimes reflects in the data. -Support service can be improved - Improvement can be brought in terms of Integration.
Trained resource alignment on short notice should be looked upon. Sometimes we have to follow issues with assigning enough resources to provide timely production support.
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Peer Discussions
UniServe NXT Digital Suite Reviews and Ratings
- IT MANAGER10B+ USDBankingReview Source
Harnessing collective intelligence with CCM offerings.
A CCM (customer communication management) solution enhances customer experience by streamlining and personalizing communication processes. It processes to deliver consistent, timely and relevant information across various channels, improving customer engagement and satisfaction. Automated and personalized communication through CCM can lead to increased customer loyalty and a better overall experience. - 10B+ USDIT ServicesReview Source
Top banking sector with recognized CCM solution.
Intense CCM solution gives independence to user to design templets using drag and drop functionality which ease in handling and low turnaround time to make template live hence less dependency on development team. - TSO1B-10B USDMiscellaneousReview Source
A remarkable CCM product with excellent supporting staff
Our journey with Intense technologies limited have been truly fantastic, Product has superb customization capability and can be integrated with multiple source system with ease. The team has expertise in their domain and quite proactively takes action. Extremely satisfied. - Sales executive1B-10B USDConsumer GoodsReview Source
Excellent and user friendly communication tool
Extremely happy with Intense services, their product is quite user friendly you will be able to generate instant reports which are quite useful for people like us who are in sales. Intense team is quite supportive and available whenever required. Easy to customize and integrate with other source system. - Marketing Associate10B+ USDBankingReview Source
Nice Stable Product with super performance
The Intense's UniServe NXT Suite's overall experience is very good, The process is streamlined and always addresses the issues without delays. The Support and Service of this product are very good, People are available 24*7 for support. The 3rd party data source integration capability to very good.